Sound Of Sleep UK Reviews 

36
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Fast delivery, good quality product. Could do with more variety of natural sounds.

Company replied

Rated 4 out of 5 stars

Arrived quickly. Easy to use. And even though I was sceptical, it actually works - I’m dropping off to sleep much easier now, but the noise isn’t annoying, which is what I was worried about. The only... See more

Company replied

Rated 4 out of 5 stars

I was dubious about this company at first because my purchase email never got sent to me so I thought I'd Been scammed, ended up in spam. The company reps corrected the issue and communication was... See more

Company replied

Rated 3 out of 5 stars

The sounds are not distinct enough. Huge overlap. For example the sounds to sooth a baby “Aviary” has water drowning out bird song! There is no wind sound choice. Rain in a tropical forest would... See more

Company replied

Company details

  1. Store

Written by the company

We provide our customers with the best sound and white noise machines imported from the USA. We are the official UK distributors of the LectroFan and Sound+Sleep product ranges. We pride ourselves in our quick delivery times and excellent customer support.


Contact info

4.2

Great

TrustScore 4 out of 5

36 reviews

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Replied to 100% of negative reviews

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4.2

All reviews

(36)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast delivery

Fast delivery, good quality product. Could do with more variety of natural sounds.

6 July 2026
Sound Of Sleep UK logo

Reply from Sound Of Sleep UK

Thank you for taking the time to leave a review. We’re pleased to hear you were happy with the fast delivery and the quality of your product!

Rated 1 out of 5 stars

Faulty cord, twice. Then lied to. Then dismissed.

ASTI (SoundOfSleep) supplied a defective replacement cord that caused my LectroFan to dangerously overheat immediately upon use -- after the first power cord was also defective! Rather than addressing this electrical fire risk, their customer support team dismissed the hazard entirely to save themselves the cost of international shipping. In a blatant attempt to dodge their warranty obligations, their representative denied supplying mains adapters to the UK market, completely ignoring the fact that I purchased the machine directly from the UK LectroFan Amazon storefront.
Their disregard for safety is matched only by their contempt for basic consumer rights. When their courier couldn't deliver a subsequent cord, ASTI was dismissive and contemptuous, refusing to deal with the issue. Instead, they instructed me to resolve their shipping dispute for them and told me to purchase an unauthorised electrical plug out of my own pocket.
This company ships dangerous electrical components, denies its own operations to avoid accountability, and openly breaches UK consumer law. An absolutely disgraceful operation that should be avoided at all costs.

14 July 2026
Unprompted review
Sound Of Sleep UK logo

Reply from Sound Of Sleep UK

We are sorry to hear that you were unhappy with your experience and that your concerns regarding the power cord were not resolved to your satisfaction.

We have reviewed this matter carefully and would like to clarify that SoundOfSleep.co.uk is the UK distributor of ASTI products. ASTI Corp (SoundOfSleep.com) is a separate legal entity responsible for manufacturing and certain manufacturer support processes. The communications and warranty discussions described in this review appear to have been with ASTI directly rather than with SoundOfSleep.co.uk.

We take any report involving electrical safety extremely seriously. LectroFan products supplied through our UK store are sourced through approved channels and comply with the relevant UK requirements for electrical products. We would never dismiss a genuine safety concern, and we would always want the opportunity to investigate any issue reported directly to us.

Unfortunately, we have been unable to investigate the specific circumstances described because we have not been provided with an order number or any details that allow us to identify the purchase or review the communications involved.

We are disappointed that the customer feels they have not received the support they expected. We are always willing to assist with any issues relating to purchases made through our UK store and would welcome the opportunity to review this matter directly. Please contact us with your order details and we will be happy to investigate further.

Rated 5 out of 5 stars

Efficient service

Supplies parts
Quick and efficient service
Little waste on packaging

5 May 2026
Sound Of Sleep UK logo

Reply from Sound Of Sleep UK

Thank you!

Rated 5 out of 5 stars

Quick delivery and great item

Quick delivery and great item. Website easy to use and item delivered quickly and just as described.

26 January 2026
Sound Of Sleep UK logo

Reply from Sound Of Sleep UK

I am glad you are happy with your order and thanks for taking the time to leave a review

Rated 5 out of 5 stars

Pleased Overall

Just updated my review on 2 Feb 26 to share our complete delight with the product--thanks to our Sound+Sleep, we are enjoying uninterrupted sleep even when our upstairs neighbors are stomping around! Great customer support for my shipment tracking question. Due to the holidays, it wasn't possible to send me tracking information. Though I did receive my order post-holidays, with tracking information I would have been able to retrieve and enjoy it sooner.

17 December 2025
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Reply from Sound Of Sleep UK

I am sorry we were unable to provide tracking information in time, but I am happy you are overall happy with your experience.

Rated 5 out of 5 stars

Really great company

The website is very clear making it easy to decide which product would suit me best. Delivery was really quick. So far the white noise is helping my anxious dog put up with the fireworks!

23 October 2025
Sound Of Sleep UK logo

Reply from Sound Of Sleep UK

Thank you!

Rated 3 out of 5 stars

The sounds are not distinct enough

The sounds are not distinct enough. Huge overlap. For example the sounds to sooth a baby “Aviary” has water drowning out bird song! There is no wind sound choice.
Rain in a tropical forest would be nice. In other words to hear a more differentiated rain would be a nice choice!
All the rushing water in sooo many choices blend and bland down the choices.
Water in the meadow too?!
I hope you can use my feedback to make your product better.
Maybe you are trying to too hard to give too many choices…and losing some differentiation??

6 January 2025
Sound Of Sleep UK logo

Reply from Sound Of Sleep UK

Thank you for this feedback, it is appreciated.

Rated 4 out of 5 stars

Would have given 5 stars for the…

Would have given 5 stars for the Lectrofan itself. But the power adaptor was faulty so I feel I can't. I requested a replacement power adaptor and this was delivered promptly.

18 November 2024
Sound Of Sleep UK logo

Reply from Sound Of Sleep UK

Thank you for the review!

Rated 5 out of 5 stars

Cable emergency.

Great service. The cable on my Lectrofan had broken at the join, which was a big problem for me as i'm so used to having it running through the night. Ordered a new cable on the Saturday and received it the following Tuesday. Phew! Emergency over.

28 October 2024
Sound Of Sleep UK logo

Reply from Sound Of Sleep UK

Thank you!

Rated 5 out of 5 stars

Macey

Very quick delivery and how you reoluwd back to me. Excellent customer service.
And I love my product.

22 August 2024
Rated 5 out of 5 stars

This has restored my sanity

This has restored my sanity, no longer having to hear elderly neighbour's TV which is on all day 7 days a week. I'm using the fan setting, after a few days it blends into the background and you hardly know it's there.

18 December 2023

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