Sound-Affair Reviews 

434
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and helpful staff, highlighting exceptionally smooth transactions, clear ongoing communication, and prompt bank transfers upon collection. Buyers also note that preowned products arrive in immaculate condition, look and sound fantastic, and are carefully protected during shipping. However, some people mentioned occasional minor challenges, such as unexpected delivery delays over the holiday period, missing specific component parts upon arrival, or minor complications involving original factory packaging materials. Despite these occasional drawbacks, most individuals remain completely satisfied with the overall outcome and would gladly recommend the business to others.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent quality and mint... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and a pleasure to deal with from start to... See more

Service

Users describe positive interactions with service, highlighting a straightforward, professional, and... See more

Price

Customers had positive experiences with price, consistently reporting fair and generous offers for their... See more

Payment

Reviewers mention positive feedback about payment, highlighting that transactions are consistently handled... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t thank James enough for his time, knowledge and guidance. The service from Sound Affair is genuinely excellent. Our Beolab speakers and Beosound CD/Tuner were packed very very well and arrived... See more

Rated 5 out of 5 stars

Sold my beogram 7000/4500 turntable to sound affairs,a good price agreed, Equipment picked up by james at a convenient day and time. Money transferred and recieved straight away before james left m... See more

Rated 5 out of 5 stars

Honestly brilliant - AI suggested this company might be interested in my old B&O cd player that had been under a blanket in my garage for about 5yrs! Finally, we’re doing a big reorg and decided to “... See more

Rated 5 out of 5 stars

I contacted Sound-Affair through their website to see if they'd be interested in purchasing my old B&O hifi. They responded promptly and after sending them through a few photos they came back with an... See more


4.9

Excellent

TrustScore 5 out of 5

434 reviews

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4.9

All reviews

(434)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I sold my B&O speaker for a decent…

I sold my B&O speaker for a decent price, James is a really nice guy, with very good communication and helpful on the whole selling process. Would def buy and sell from them again in the future.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and reluable

What a reliable , kind informative company . Quick service . Honest and prompt payment received .
Happily recommend .
Thanks so much

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Support and Service!

The team was exceptionally patient and helpful as I navigated some complexities with a remote I purchased. They went above and beyond to ensure everything worked perfectly. Truly outstanding service—I couldn’t recommend them highly enough!

11 March 2025
Unprompted review
Rated 5 out of 5 stars

10/10 bought a bang olufsen item…

10/10 bought a bang olufsen item online, however they sold the item to a customer in their store so they decided to upgrade me to a more newer model free of charge, I cannot complain. New model is working perfectly fine, and the communication was amazing

Slight criticism item arrived with no instructions so took me a while to get it working,

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Quality company

I contacted sound affair having found them on google search. James responded very promptly with an acceptable offer for the equipment that I offered . From that point the transaction was expedited smoothly and efficiently . They even sent boxes and packing so that I could ship goods safely to them .
First class experience and company . Highly recommended

4 February 2025
Unprompted review
Rated 5 out of 5 stars

It was great doing business with Sound…

It was great doing business with Sound Affair. James is a consumat professional, a credit to himself and his company.

The payment for the transaction was so quick, exactly as James said it would be.

I would thoroughly recommend anyone who wants to purchase good preloved Bang & Olufsen products to consider using Sound-Affair before anyone else.

James an absolute pleasure doing business with you and your Company

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Replacing our B&O Overture

After experiencing problems with our B&O Overture and realising that the cost of repair from another dealer would be exorbitant we found Sound Affair whilst searching for an alternative solution.
James was helpful and his knowledge and experience convinced us to buy a pre owned same model Overture. The whole transaction was dealt with very quickly and delivery was made within a couple of days. Throughout the whole experience James gave us his time and support and even gave us a part exchange deal which was a bonus! Many thanks to James and his team.

11 December 2024
Unprompted review
Rated 5 out of 5 stars

I knew I would be doing business with James!

I knew I would be doing business with James from the first moment we spoke. The transaction was professional throughout with no pressure from him whatsoever. Polite, courteous and very, very efficient which made the whole thing quite enjoyable. His buying price was very fair and I had no hesitation in closing the deal with him. I know where to go should I be in the position to trade again Arthur.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

An extremely personable service from a kind team who went the extra mile!

This Christmas I became officially worlds best daughter as I got to gift my dad a pair of Bang & Olufsen speakers. Thank you SO much to James and the team at Sound-Affair to made this magical moment possible.
I called the Sound-Affair team as I was anxious making a purchase on a resale site but they were SO professional, helpful and reassuring. James even hand delivered the speakers to me so I could get them in time for Christmas. As promised, they were in flawlessssss like-new condition (box and everything!).
An extremely personable service from a kind team who went the extra mile!

22 December 2024
Unprompted review
Rated 5 out of 5 stars

Straight Forward !

I just completed a deal with these guys and I would strongly recommend them.

Very straight forward and easy to do business with, we managed to complete the deal after a few emails between us then they collected at the agreed time and paid the agreed price instantly on the spot.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Fair prices and friendly service.

Sound Affair asked a very fair price for a pair of mint condition pre owned B&O speakers. Conversion cables were included and the order was delivered quickly and in their original packaging. James' emails kept me up do date at all times and it was a pleasure doing business.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

All in all a great deal

I took a couple of quotes from different companies and sound affair was a little above. Add in the service around delivery of appropriate packaging and organisation of returns and this was an easy transaction.
The placement of agreed price was swift.
All in all a great deal.

28 November 2024
Unprompted review
Rated 5 out of 5 stars

5 Star service

I found myself with a B&O 9000 and 2
BeoLab6000 speakers in the house I purchased. As I didn’t need them, I found Sound Affair via Google . I sent the details and was given a price and a collection date . James arrived checked and took the equipment and paid the previously agreed upon price on the spot. Superb service and a pleasure to deal with

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Very rapid service

Very rapid service - ordered on Saturday evening and delivered on Tuesday morning. The packing was superb - I defy the worst courier ever to damage the goods. I'm not going to review the Beolab 4000 speakers, which are as good as expected, but they were in exceptional condition as described. They even came with power leads which I wasn't expecting (though I hoped). All-in-all a great experience and it won't be the last time I use Sound-Affair.

22 October 2024
Unprompted review

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