I’ve ordered jewellery from Soru for over 4 years now and have always been delighted with my new pieces. I recently had a few crystals fall out of a necklace purchased last year and the customer service response was great: communication was clear and my necklace will be repaired within the next week. Very happy customer and will always support Soru!

I had some issue with a necklace I bought in 11/24 and needed to have it repaired. After emailing customer service I was given the instruction on how to send it back. However, little did I know that sending a package from the U.S. to the U.K. could be quite costly and in my case it would have ended up being 20% of the price I paid for the necklace. I almost decided to not have the necklace repaired. Deb, a customer service rep. was so kind as to offer me a free return label upon hearing about my problem. I am so appreciative of her go-above-and-beyond attitude for customer service. Also, knowing that Soru is a small business and cannot always offer free return shipping like some big American brand names can, I am even more appreciative of the exception they made for me. I will remain a loyal customer!

My favourite jewelers, these ladies offer unique stunning pieces I can't resist 😍 always exciting to wait for new collaborations and designs I've never been disappointed with a single piece and always get complicated. Delivery is always so quick and the email communication is always kind and business is always appreciated by these ladies...I can't say enough good things about them and I will forever be a customer!

I was lucky enough to receive the beautiful Vincenzina Linear earrings from my husband for Christmas this year, You have placed them in the category “statement earrings” and they most definitely live up to that description! They’re absolutely stunning, not too heavy and will enhance any outfit. They had their first outing on NYE to great acclaim and I looking forward to wearing them many times throughout the year.
I now have a number of Soru earrings and have also given them as gifts. I must applaud you on your wonderful jewellery and fabulous customer service. Everything I have ordered has arrived promptly and beautifully packaged. Thank you!

I’ve just purchased my 5th piece of jewellery from Soru, and again I was absolutely delighted.
Beautiful packaging as always , and extremely good quality , The ring I purchased is adjustable which is perfect for my small fingers , as I have trouble finding rings to fit me . The ring looks far more expensive than it was , a real stunning piece . It’s also so nice to shop and support a small family business that are clearly so passionate about their brand.

The Green Etruria Necklace and Bracelet are stunning! Light, feminine, adjustable and gorgeous. These are the first two pieces of jewelry I’ve ever bought myself and I could not be happier. Highly recommend.

These are beautiful pieces of jewellery but not to be worn daily. After 3 weeks, my ammonite necklace plating waa coming off. I was disappointed as its a gorgeous necklace. Perhaps I wore it too much or expected too much from it. I wanted this to be something I could wear day in and out. This is not it. An expensive mistake. But, it is beautiful

Fantastic jewelry as always
Joe in CS was so very helpful also
Very efficient with my query , most helpful

Jo at customer service of Soru was very helpful. Very prompt to reply and easefully solved my question.

Still no refund or help since 05.12.24, despite canceling the contract. Really disappointed with Soru. They don’t want to help. Package not delivered, but they want to keep the money. Update: they blocked me on Instagram and don’t respond to my messages anymore. It’s unbelievable! Never experienced something like this.

Jo was sooo Lovely to deal with 🥰💕
Prompt Responses to any questions
Amazing Customer Service & Communication!
I ordered The Treasures Sun Pendant Necklace 🌞On 1st December 2024 & to my amazement it arrived on 13th December 🤩from London to New Zealand
.. I opened the box & The necklace was in a pouch & gift box 🎁 ✨already wrapped for Christmas 🎄✨💕
Very Nicely Presented
The Necklace Is Really Beautifully Quality too! 🥰✨💕
I Love it! It will always be treasured !
Thank you Very Much Jo! 🤗💕
I Gratefully Appreciate Your Amazing Customer Service 🥰✨💕💫
Love & Best Wishes
Sheryl 🧚🏽‍♀️✨💕✨💫

Amazing customer care!! Fast replies and always open to helping fix jewellery if broken. Thank you Soru!

My first order from Soru and I didn’t know what to choose as so many lovely pieces .
I am really delighted with these earrings, they are stunning. Beautiful sheen to the pearls and a lovely sparkle. Can’t wait to wear them , could be evening or day time !!

Always the best gift ideas, Soru! Love this brand ✨🌞🌙—my daughter's favorite! A massive thank you to Jo, she was super helpful and sorted my order so quickly. Highly recommend! Thank you so much!"

I love this brand and have lots of pieces from here but couldn’t resist the fabulous Black Friday sale. As always with Soru, the most fantastic customer service, speedy delivery and beautiful jewelry. Would 100% recommend and a special mention to Jo for her top notch Customer service. !

I’ve had my eye on the Sicilian heart charm for some time and with Black Friday offers couldn’t resist
The website is really easy to use
Delivery quick and efficient
Packaging is gorgeous
Highly recommend

I feel fortunate to possess a nice collection of jewelry from Soru. Among my last treasures is this exquisite charm, reminiscent of a talisman, capturing the spirit of an angel from the Commedia dell'Arte. As always, Soru's creations embody unparalleled originality and artistry...

Great delivery service and fabulous pieces

I purchased the necklace for my wife for Christmas, so she has not seen it yet. However, I love the piece and am sure that she will as well.

Soru was VERY responsive about keeping me informed about the shipment and due date. Everything arrived quickly and when expected.

Super impressed with this gorgeous brand!! Jewellery to die for and Jo has delivered an excellent speed of service I ordered a pair of earrings for a friend, Jo sent me lots of photos so that I could choose the perfect colour/pair,
Fantastic friendly professional service. I will certainly be purchasing many more gorgeous gifts from this fantastic brand !! ❤️