We are pensioners,and hadn't thought about buying a property share! We went to see Anna Murray & Tyler Hendericks in their So Resi office, they were so informative, nothing too much trouble, however t... See more
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Review summary
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Reviews shaping this summary
From the first day I met Ayse, I had a very positive impression. She showed me the property and explained everything in great detail. She was kind, patient, and always responded promptly to my questi... See more
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I honestly can't thank Jacqui Corrigan and the team at So Resi enough. Buying a home can feel really overwhelming, but Jacqui has made the whole shared ownership process so much easier. She has al... See more
Company replied
We’ve had an amazing journey with So Resi, every step of the way so far has been a breeze and everyone we’ve had the pleasure of dealing with has made the process much less nerve wracking! Huge shout... See more
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Company details
Written by the company
SO Resi is the brand for shared ownership homes by Metropolitan Thames Valley Housing that makes home ownership possible for more people. Find out how SO Resi can help you get on the ladder. Stay connected with us on socials! Find us on Instagram, YouTube and TikTok by searching @soresihomes
Contact info
52 London Road, TW1, Twickenham, United Kingdom
- 020 8607 0550
- sales@soresi.co.uk
- soresi.co.uk
Get £1000 towards legal fees!
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Klaudia is absolutely amazing at her…
Klaudia is absolutely amazing at her job, so is very responsive and whenever i need anything sorting urgently - Klaudia is always on it! Not only is she quick, efficient and responsive, she is always really lovely and pleasant to deal with!
15 March 2026
Unprompted review
Reply from SO Resi
Hi Nadia
Thank you so much for your lovely review! We’re delighted to hear that Klaudia has been so responsive, efficient and a pleasure to work with. She always strives to support our customers quickly and kindly, and your feedback truly reflects that. We’ll be sure to share your kind words with her.
Kind Regards
SO Resi Sales Hub Team
So-Resi were helpful throughout the…
Klaudia Miara at So-Resi was helpful throughout the sale process and kept me informed every step of the way
27 March 2026
Unprompted review
Reply from SO Resi
Hi Phil
Thank you for your lovely review! We’re so pleased to hear that Klaudia supported you throughout the sale and kept you well informed at every stage. We’ll be sure to pass on your kind words.
Kind Regards
SO Resi Sales Hub Team
Customer Experience
I recently completed a purchase, and it simply wouldn’t have gone through without Klaudia’s exceptional support. From start to finish, she maintained constant, clear communication between all parties, solicitors and the seller alike, keeping the process moving despite an awkward seller and several hurdles.
Klaudia was always available for any request, proactively chasing down concerns and providing timely updates. She consistently went above and beyond, anticipating issues before they became problems and offering practical solutions that kept everything on track. Her professionalism and dedication was outstanding. She has remained responsive and helpful, making sure every loose end is tied up and that I’m fully satisfied post-sale. I’m incredibly grateful for her commitment and could not recommend her highly enough.
31 March 2026
Unprompted review
Reply from SO Resi
Hi Lisa
Thank you so much for taking the time to share your experience. We’re delighted to hear how much Klaudia supported you throughout your purchase. She always strives to go above and beyond for our customers, and it’s wonderful to see her dedication reflected in your feedback.
We’ll make sure your kind words are passed on to her. Wishing you all the best in your new home!
Kind Regards
SO Resi Sales Hub Team
1st time buyer
So Resi have been fantastic, the service you get is out of this world, always there for any help you may need. We couldnt thank Heidi enough for all the help and advice she has given us a long the way.
So Resi have made this process so much easier for us and we cant wait to move to our permanent home.
30 March 2026
Unprompted review
Reply from SO Resi
Hi Natalie,
Thank you so much for your lovely review! We’re delighted to hear that you’ve had such a positive experience with us. A big thank‑you as well for your kind words about Heidi — we’ll be sure to pass them on. We're so pleased the process has felt easier and more supportive for you, and we can’t wait for you to move into your new permanent home!
Kind Regards
SO Resi Sales Hub Team
My experience with the SoResi
My experience with the SoResi team has been excellent so far, whilst not completed on the property as yet; Renee (Fraser) has been more than helpful in guiding me through the stages and keeping me well informed on the process. All in all a very good, efficient experience
28 March 2026
Unprompted review
Reply from SO Resi
Hello,
Thank you for taking the time to share your experience! We're so pleased to hear that Renee has been able to guide you clearly through each stage and keep you well informed. It’s great to know the process has felt smooth and efficient so far. We wish you all the best as you move toward completion!
Kind Regards
SO Resi Sales Hub Team
Great for first time buyers
As first time buyers, me and my partner knew nothing about the process of buying a property through shared ownership. With SoResi, we were guided from start to finish and always treated with respect and attention. Special thanks to Huw, Renee and Heidi, who kept us calm and informed during the past couple of months! Excellent service, they were patient with responding to all of our questions and made the process as smooth as possible.
27 March 2026
Unprompted review
Reply from SO Resi
Hi Weronika
Thank you so much for sharing your experience! We’re delighted to hear that Huw, Renee and Heidi were able to guide you through your first home‑buying journey with care and clarity. It’s great to know you felt supported and well‑informed throughout the process. Wishing you both all the best as you settle into your new home!
Kind Regards
SO Resi Sales Hub Team
Smooth journey into our first home
Purchasing through SO Resi was a positive experience. Piers was fantastic during the viewing and decision-making process—he’s very informative and makes the complex parts of home buying easy to understand. Once we got into the legal stage, Heidi took over and was a star. She’s been accommodating and quick to respond to all our questions. It made what could have been a stressful time feel more manageable. Thank you both!
27 March 2026
Unprompted review
Reply from SO Resi
Hi Neo
Thank you so much for your lovely review! We're delighted to hear that Piers and Heidi made the process clear and stress‑free for you. We’ll pass on your kind words to them. Wishing you all the best in your new home!
Kind Regards
SO Resi Sales Hub Team
The best shared ownership company I…
The best shared ownership company I have ever seen in the UK
They were so kind from the beginning to the end of the purchase. Their processes and procedures were easy and straightforward while their collaboration with the lenders and myself were perfect.
30 March 2026
Unprompted review
Reply from SO Resi
Hi Akuamoah
Thank you so much for your lovely review! We’re delighted to hear you had such a smooth and positive experience with us. It was a pleasure supporting you throughout your purchase. Wishing you all the best in your new home!
Kind Regards
SO Resi Sales Hub Team
Anna Murray at so resi bestwood has…
Anna Murray at so resi bestwood has been more then amazing super helpful always available to help with questions and concerns so excited for our move in date in only 13 days couldn’t recommend more massive thank you to Anna and so resi In general!
28 March 2026
Unprompted review
Reply from SO Resi
Hi Emily,
Thank you so much for your lovely review! We’re delighted to hear that Anna has been so helpful and supportive throughout your journey. She’ll be thrilled to know her dedication made such a positive impact.
We’re excited for your upcoming move‑in day too — not long to go now! Thank you for recommending us and for choosing SO Flexi Bestwood.
Massive thanks from all of us, and welcome (soon!) to your new home!
Kind Regards,
The SO Resi Team
Thanks Piers!
Efficient and speedy service from Piers Garnham for my purchase of a shared ownership property in Wembley. Not overbearing, simply on hand to help when needed and ensure the process of buying my first flat was easy and smooth!
27 March 2026
Unprompted review
Reply from SO Resi
Hi Tom,
Thank you for your kind feedback! We're so pleased to hear that Piers provided an efficient, supportive, and stress‑free experience during your shared ownership purchase. Buying your first home is a big moment, and we’re glad the process felt smooth and easy.
Congratulations on your new flat, and thank you for choosing us!
Kind Regards,
The SO Resi Team
5 star
So resi has been very helpful. Holly and Falon have been very supportive in the whole process and have gone above and beyond to support us. The process to staircase 100% was very smooth and swift, would definitely recommend. Thank you very much.
27 March 2026
Unprompted review
Reply from SO Resi
Hi Sushant,
Thank you so much for your wonderful review! We're delighted to hear that your 100% staircasing journey went smoothly. Holly and Falon will be thrilled to know their support made such a positive difference. We truly appreciate your recommendation and are glad we could help.
Kind Regards,
The SO Resi Team
Amber-Leigh Brown provided excellent…
Amber-Leigh Brown provided excellent customer service—friendly, attentive, and genuinely helpful throughout. She made the whole experience smooth and stress-free, going above and beyond to ensure everything was handled perfectly. A real credit to the team!
27 March 2026
Unprompted review
Reply from SO Resi
Hi Liam,
Thank you so much for taking the time to share your feedback.
We're delighted to hear that Amber-Leigh provided such excellent customer service.
We truly appreciate your kind words and will be sure to pass them on to her—she’ll be thrilled to hear them. If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards
SO Resi Sales Hub Team
First time buyer experience……
I am a first time buyer with my girlfriend and approached SOresi with regards to shared ownership. I was replied to very quickly and arranged a meeting where we saw the floor plans and review the whole project and house plots on the site we liked. We was meet by Jacqui and Andrea, who were wonderful and answered every question we had. They have been amazing with emails (fast replies). They have adapted there approach from emails and phone calls as I personally prefer phone calls. Whilst we was there we spoke to a mortgage broker who was friendly and very quickly to get us results back. The whole process of initially inquiring about the property was smooth and had no bumps during this process. We was then excepted for a property and emails came through thick and fast with clear and precise next steps. We have had multiple leaflets about shared ownership the pros the cons the what to look out for. SOresi have been very open and honest and have made this whole process very smooth. We’re currently at the stage of gaining a mortgage and sorting things out with a solicitor. However, so far as a first time buyer and hearing a lot of negatives around stress levels of moving this has been a complete opposite to how I have felt. I can not thank Andrea and Jacqui enough.
CR & PM
26 March 2026
Unprompted review
Reply from SO Resi
Hi Callum,
Thank you so much for sharing such a thoughtful and detailed review — it’s wonderful to hear about your experience as first‑time buyers.
We’re delighted that Jacqui and Andrea were able to support you so well throughout the process. It’s great to know they answered all your questions, adapted to your preferred way of communicating, and made everything feel smooth and stress‑free. Buying your first home can be daunting, so hearing that you felt reassured, informed, and supported really means a lot to us.
Congratulations on being accepted for your new home — we’re excited for you both as you move into the next stage with your mortgage and solicitor. If you need anything at all along the way, Jacqui, Andrea, and the whole team are here to help.
Thank you again for your kind words.
Kind regards,
SO Resi Sales Hub Team
I had a great experience for my house…
I had a great experience for my house buying process. Heidi who was looking after my case was great at keeping me updated and reassured, along with advice for each stage. She was also great in chasing up anything outstanding on my behalf.
It was also particularly nice that she called me once the final document had landed, purely to let me know over the phone and celebrate.
Thank you!!
26 March 2026
Unprompted review
Reply from SO Resi
Hi Tom,
Thank you so much for taking the time to share your lovely feedback.
We’re delighted to hear that you had such a positive experience during your home‑buying journey. It’s wonderful to know that Heidi kept you updated, reassured, and supported at every stage — and that her proactive approach in chasing outstanding items made things smoother for you.
Congratulations on your new home, and thank you again for your kind words.
Warm regards,
SO Resi Sales Hub Team
I had a really positive viewing…
I had a really positive viewing experience at SO Flexi Slough. Sandhiya was very honest, informative, and took the time to clearly explain how the rent to buy scheme works, which I really appreciated.
The homes I viewed were finished to a really high standard , modern, well presented, and felt like great value for money. Overall, it was a very helpful and reassuring experience.
Thank you again to Sandhiya for being so professional and approachable throughout.
21 March 2026
Unprompted review
Reply from SO Resi
Hi Hassan,
Thank you so much for sharing your feedback on your viewing at SO Flexi Slough.
We’re delighted to hear that you had such a positive experience and that Sandhiya was able to support you with clear, honest, and helpful guidance throughout your visit. It’s great to know her explanation of the Rent to Buy scheme was reassuring and informative.
Thank you again for taking the time to share your experience. We’ll be sure to pass on your kind words.
Kind regards
SO Resi Sales Hub Team
I’ve had an incredible experience with…
I’ve had an incredible experience with So Resi using their rent to buy scheme. Anna Murray was an asset throughout the process. She was reliable, extremely helpful, friendly and professional the entire time. I couldn’t have been able to secure a property without her help. Excellent work and huge thanks to her and the team.
25 March 2026
Unprompted review
Reply from SO Resi
Hi Rashana,
Thank you so much for sharing your experience! We’re delighted to hear that you’ve had such a positive journey with SO Resi through the Rent to Buy scheme.
It’s wonderful to know that Anna supported you so well — her reliability, professionalism and friendly approach make a real difference, and we’re pleased she helped you secure your new home.
We’ll make sure your lovely feedback is passed on to Anna and the whole team.
Wishing you all the best in your new property.
Kind regards
SO Resi Sales Hub Team
Takes longer than 6 - 8 weeks they estimate!
the paperwork you get when starting the staircasing process estimates it takes 6 - 8 weeks to complete. I started the process just before Christmas, it is now nearly the end of March, and still not completed! Which also means I am not going to complete by the 31st March, so I will not get the £1000 incentive they offered for buying additional shares.
Majority of the delays have been caused by So-Resi, So far I have had to chase them 4 times to get them to send requested information to my solicitor! So frustratingly causing delays.
23 March 2026
Unprompted review
Reply from SO Resi
Hi TJ,
Thank you for taking the time to share your feedback, and I’m sorry to hear that the process has felt frustrating for you.
We always aim to complete staircasing transactions within the estimated timeframe, but this can vary depending on how quickly all parties—particularly both sets of solicitors—are able to progress their parts of the legal work. We appreciate delays are disappointing, and we understand how important the 31st March date is to you.
For transparency, we have provided all required documents, including the buildings insurance, to your solicitors as part of the initial instruction pack in February, and we have continued to respond promptly to every request received throughout the process. The remaining outstanding items at this stage relate to solicitor-to-solicitor actions outside of our control.
If you would like to discuss your case in more detail, we’re more than happy to help. Please feel free to contact our Aftersales Team directly.
Kind regards
SO Resi Sales Hub team
Klaudia Miara was fantastic
We have recently purchased a shared ownership property and SO Resi has been so great and helpful so far. I would like to specially mention Klaudia Miara who was very reliable, has very good communication, very efficient and very responsive, we had a lot of troubles with our solicitors that made the process very delayed but she helped on chasing up for everything to get back on track. She absolutely was a star, she made sure everything is taken care of! Very much happy with her customer care and so resi overall. I will recommend it!
23 March 2026
Unprompted review
Reply from SO Resi
Hi Jeanelyn,
Thank you so much for sharing your experience! We’re delighted to hear that your Shared Ownership journey has been a positive one and that Klaudia was able to support you throughout the process. We know how stressful delays can be, so it’s great to hear that her communication and dedication helped get everything back on track. We’ll be sure to pass on your kind words — she’ll be thrilled.
Thank you again for choosing SO Resi, and for recommending us.
Kind regards
SO Resi Sales Hub Team
SoResi showed up going extra lenght
Since the very start, from the viewing then the offer things were very pleasant having all the answers to my inquiries and swift response timing. All my communications with SoResi were very nice informative and efficient. I was able to get lease extended as I wished . The process was smooth until a critical point when things got difficult with The managing company ( which is not SoResi responsability) to get the paperwork needed to close the deal . That's when SoResi stepped in again to make things happen, chasing, and going extra lenght communicating with all the parties invoved to get the ball rolling. I really apreciated being able to speack over the phone in real time with SoResi in that critical moment , Nikolay Yankov particulary. They gave me the relevant informations with transparency clarifying the process and what was missing . Nikolay Yankov has been a Star, kind, available, working extra hours and going extra miles for the transaction to go ahead in time. Massive thanks to Nikolai. And a big thank you.
13 March 2026
Unprompted review
Reply from SO Resi
Hi Nathalie,
Thank you so much for taking the time to share your experience. We’re really pleased to hear that your journey with SO Resi has been positive from the very beginning — from viewing to offer, and throughout the progression of your purchase.
We understand how challenging it can be when delays or issues arise with external parties, so we’re delighted that Nikolay was able to step in and support you at such a critical stage. His dedication, clear communication, and willingness to go the extra mile are exactly what we strive for, and we’ll be sure to pass on your kind words — he will truly appreciate them.
Thank you again for choosing SO Resi, and for your thoughtful feedback. We’re thrilled to have been part of your home‑buying journey.
Kind regards,
SO Resi Sales Hub Team
Sylvana was fantastic!
Sylvana was fantastic at supporting us. She was friendly, professional and communicative. Thank you!
16 March 2026
Unprompted review
Reply from SO Resi
Hi Sabina,
Thank you so much for taking the time to share this lovely feedback. We're delighted to hear that Sylvana was fantastic in supporting you and that you found her friendly, professional and communicative.
I’ll make sure your comments are passed on to her — she’ll be thrilled to hear it!
Kind regards,
SO Resi Sales Hub Team
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