Soren's House Reviews 

Purchased a fitted sheet for my child's bed, which was lovely and arrived swiftly.

Such nicely curated store. Very satisfied with quality. Fast delivery too!

Great products delivery was easy and I have had a couple of orders so far. All have been great.

Really reliable company. Fast delivery. Item was just as described and in perfect condition. Would definitely shop with them again!

Good service with item as described and delivered on time and well packed. The night light is lovely and our 6 year old thinks it's great. It is light so it's easy for him to move and projects the stars well. Attractive and fairly compact.

Fast delivery.
Exceptional communication.
Everything is top-notch.

really love the selection of baby items they’ve got. all very good quality. really fast delivery.

All items were of goofed quality and delivery was on time too. Very happy overall

Great quality and great design! We absolutely love our cot bumper. Delivery was fast as well!

I purchased a bed from Soren’s House at the end of July, with an estimated delivery time of four weeks.

After four weeks with no update, I contacted them and was told it would arrive “in a week.”

The same thing happened again, repeated delays and vague promises.

After seven weeks, they claimed the bed had “passed customs,” but a week later, it still hadn’t arrived. Then they said there was a “production issue” and it wouldn’t arrive for about another six weeks.

When I contacted the bed brand directly, I found out there were no production issues at all. Shockingly, Soren’s House hadn’t even placed my order until a month after I paid.

It took a whole eight weeks after my purchase to find out that I wasn’t getting the bed I ordered. I only discovered this because I kept following up.
They never once updated me on their own or took any initiative to explain what was happening.

They initially offered me a £200 gift voucher, but when I asked for a full refund and the voucher, they refunded the purchase but have ignored all my emails about the voucher.

Even though their auto-reply says they respond within 48 hours, I haven’t had a response in weeks.

The company directors were even included in the emails, but there has been no response from them either.

In my experience, this retailer cannot be trusted. Communication was poor, information misleading, and customer service unresponsive once money was involved. I strongly advise avoiding Soren’s House.

UPDATE:
Despite using a display name, the company publicly exposed my full name without my consent. I politely requested them to remove it, as this violates both privacy laws and Trustpilot’s policy, but they have not done so. This says a lot about how they operate and how they treat their customers.

Stylish collection of nursery items and reliable response and delivery

Excellent ordering and delivery service. Brilliant quality of product ordered.

I have ordered twice from Sorens house. Both orders arrived quickly and I received a great service. Always lovely stock on the website 😊

Lovely item, very quick postage and careful packaging. Thank you!

Fantastic quality & colour, exactly as stated in website. Delivered very quickly. Grandchildren (& adults!!) are going to have lots of fun playing with it 😊

Beautiful furniture, modern and stylish, very comfortable too. Would recommend.

Ordered a small changing bag for my pram. Arrived quickly and was exactly as described and expected.

Love this store.
They stock some of my favourite brands and always get great customer service, thoroughly recommend.

Got 2 pairs of Izipizi sunglasses, these are the best sunglasses for kids..

I ordered a bed on 20 May 2025 and paid the full amount by Paypal. Delivery was stated as being "Approximately 4 weeks". After waiting over 12 weeks I cancelled the order.

On the plus side Soren's House offered a temporary replacement bed and a voucher for £100.00 neither of which I accepted.

On the minus side, I was not updated and given a progress report unless I contacted them first and their telephone always went to answerphone so I had to use e-mail. The bed I ordered was still being offered on their website throughout the 12 weeks as being available in approximately 4 weeks when I randomly checked several times.

Their customer service is woefully inadequate despite being described by them as "Customer happiness."

In short, although I gather they have many satisfied customers, in my case, I never felt that they were prepared to keep me in the picture about my delivery without prompting. As mentioned by another customer on Trustpilot, I found the tone of some of their communications somewhat passive aggressive.

At last I have received a full refund via Paypal and I shall never be ordering from or recommending Soren's House to anyone in the future.