Soraiatoronto Reviews 8

Wow I wish I had seen these reviews before I ordered.
Their product pages said “30 day hassle free returns” and I have screenshots, when I mentioned this to them after requesting a return they changed their policy LOL. I’ve had 1 dress out of 3 I ordered actually delivered IN SHEIN PACKAGING and then I found the dress on SHEIN for half the price!!! SO annoying. The other 2 dresses they claim have been delivered but I have not received them. The customer service bot they have responding “Eva” doesn’t keep any record of previous conversations so I had to keep repeating my requests for refund, tracking info etc.
I’ve received 1 partial 30% refund for the first dress and they won’t even give me the carriers info to reach out about the non delivery.

I’ve filed a chargeback with my credit card company because it’s ridiculous. Everyone else should do the same!!

Totally misleading calling themselves Soraia Toronto when they’re just dropshipping crap from SHEIN.

Scam!!
The items on their website is not what you get. Cheap quality and completely see through. Beyond disappointed

They failed to mention that in order to return the items for a refund you have to ship them back to China so they tell you it’s more expensive to ship it than your items are worth, but they’ll give you a tiny little portion of your order back as a refund. They are totally non transparent about the return process. Also the quality and shape of the items sucks. Do not buy from this website!!

I had a very disappointing experience with this company.

The website clearly presents the brand as being based in Toronto, which gives the impression of a local Canadian business, but they are not in Toronto. However, after placing my order, I found out that the items are actually shipped from China, and more importantly, any returns must be sent back to China at the customer’s expense.

This is not made clear in a transparent way before purchasing. If it had been, I would never have ordered.

The quality was mediocre at best, and when I requested a return, I was encouraged multiple times to accept partial refunds instead of returning the items. When I insisted, I was given a return address in China, with shipping costs that can easily exceed the value of the product.

Overall, this feels very misleading. A company presenting itself as “Toronto-based” should not require international returns without clearly highlighting it upfront.

I would not recommend purchasing unless you are 100% sure you will keep the item, because returning it is neither simple nor reasonable.

Date of experience: 2026-03-29

scam. they claim to be located in toronto but the order arrives from china. Then when I had to return it they siad I had to return it to the international warehouse.... why are you called Soraia TORONTO then? It's clearly someone behind a laptop claiming to run a business with no infrastructure to support it. The dress was poor quality and fit like an XL rather than a M

Absolutely horrible! So not purchase from here. They lost my order and it wont make it on time for a wedding. Its been a month since i ordered. I even offered to pay for expedited shipping!!!

recomend, very fast shipping and good quality

Very poor shipping and customer service. I was promised a free dress and bodysuit after an order mix-up, followed all instructions, but Soraia refused to deliver the dress and kept changing delivery dates. Not reliable — do not order from them.