I ordered a Pink cross shirt and i am wondering how long will it take for you guys to ship it and is the quality a concern now that ive bought an item im seeing many negative reviews and im just hopin... See more
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Review summary
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Hi my name is Jacob brown and I ordered some stuff from this website and I be wanting for about 6 days since I order my clothes but the thing still says awaiting shipment and I really need those cloth... See more
Company replied
I placed a small order 2 tshirts and pair of shorts. Its took 3-4weeks before items were delivered. Then delivery carrier just drop the package near my mailbox instead of dropping by door. The clothes... See more
Company replied
Order No. KYR23250 So I really should have checked here before making a purchase. It seems people aren’t getting their orders until well after the posted processing and delivery ETA. I’ve been as pat... See more
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Company details
Written by the company
Sopula is committed to providing high quality, trend-driven graphic clothing. We offer a range of unique, youthful and eye-catching designs that cater to a wide range of styles and self-expression. Custom-made clothing. Shipping worldwide.
Contact info
2.5
Poor
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Huge Delay
I made an order on August 4 and was told it would 1-3 business days to proceed and another 8-11 to ship it’s been over two weeks(14 days) since then and my items are still awaiting shipping. The products are nice but the delay is frustrating. My order number is ZMM20263.
4 August 2025
Unprompted review
Reply from Sopula
DearAriyon Reuben,
Thank you for reaching out and for your patience.
We sincerely apologize for the delay and any inconvenience this has caused. We understand how frustrating this can be. We're happy to inform you that your order ZMM20263 has now been shipped. You should receive a shipping confirmation email with tracking details shortly, if you haven’t already.
If you have any further questions or need assistance, please feel free to contact us anytime.
Kind regards
I ordered from this company over two…
I ordered from this company over two months ago. It took them about a month to ship out my stuff because they wanted confirmation on my email nonetheless when I did receive my package none of the items matched what they depict online!! The colors are not as vibrant, and the sizes definitely do not align ! Even after sizing up some of the items did not fit… Super annoying I contacted. They contacted me back, saying that since this was a Chinese base brand that it would cost too much to return, and they offered me a coupon code. My slow self ordered again, hoping to get better items and was even more disappointed with the second order Honestly, nothing that they show is what you’re going to receive the quality is not as good as described or shown I’m trying to get this resolved as we speak now I’ve spent over $300 and I’m not satisfied with anything I bought
2 August 2025
Unprompted review
Reply from Sopula
Dear BIG SEXY,
We’re very sorry that the items did not meet your expectations in terms of color, sizing, and overall quality. Your satisfaction is extremely important to us, and we’re genuinely sorry that we let you down.
Please be assured that your feedback is important to us, could you please provide us with the order number or the email you used to place the order so that we can look into this issue? If you need additional assistance, please feel free to contact us at support@sopula.com. We will reply to you within 24 hours on our business days.
Best regards,
Reply from Sopula
Dear Nicola Scott,
Thank you for your review! We strive to provide a quick and easy shopping experience, and we're delighted to have you satisfied. If you have any questions or inquiries in the future, please feel free to contact me and we'll do our best to provide you with better service!
Reply from Sopula
Dear Shawna Brooks,
Thank you so much for your support! We're happy to hear your son enjoys our shorts. We're committed to providing comfortable and stylish clothing, and your feedback is invaluable to us. If you have any suggestions or need help, please let us know!
This is taking way too long. Did I get scammed?
Ordered my boyfriend’s clothes for his birthday the 8th of August for his birthday the 24th. I still haven’t received my package, and my shipment update is still the same…what’s going on??
7 August 2025
Unprompted review
Reply from Sopula
Dear Cadence kay,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you.
Could you provide your order number and any other relevant details so I can investigate this matter immediately? If you're uncomfortable sharing this information here, please contact our customer service team directly at support@sopula.com, and I'll check the status of your package immediately. Thank you for your patience, and we sincerely apologize again for the delay.
Kind regards
Only buy if you want to wait 25+ days for your items to be delivered.
Terrible experience I wish I can give them 0 stars. Well to start off, my daughter wanted "back to school" clothes so I decided to place my order on July 18. Their email said my items would be shipped out "ASAP". A week goes by and still no update. I then look on Trustpilot and I saw all the bad reviews and I then get cold feet. I then look at their shipping policy and thought well I still have time for it to ship out in time. A few more days go by and the item still hasn't shipped. I then email them asking for questions. They said it takes time because its still in production in a factory.
I then send them an email to cancel my order. They responded days later saying "please don't cancel' then its followed by a long paragraph basically trying to stall so they can still ship. Knowing what they're up to, I still tell them to cancel. They say a department would handle the request.
Days go by and I now a get email stating that my order has shipped. Now I'm upset because they shipped the items anyway and my daughter doesn't want the items no more. I then ask for a return label since they went against my wishes to cancel the order. I got another email stating "another department will handle the request. Weeks later my items finally arrive 27 days later and I still don't have a return label. NEVER AGAIN!!!
18 July 2025
Unprompted review
Reply from Sopula
Dear Ben,
I want to sincerely apologize for the frustration and poor experience you’ve had with your order. We completely understand how disappointing this situation is, especially when you placed the order with the expectation of receiving it in time for your daughter’s back-to-school needs. We clearly fell short in communication and handling your cancellation request, and for that, I truly apologize.
We take your feedback very seriously and are working hard to improve our processes to prevent delays and issues like this in the future.Please rest assured that we will prioritize your case to make this right.
Again, I’m so sorry for the inconvenience and for not meeting your expectations. Thank you for sharing your feedback so we can improve.
Kind regards
It took a month to even receive the…
It took a month to even receive the product, and once I received the the items actually runs big so I couldn’t even use them after the wait.
19 July 2025
Unprompted review
Reply from Sopula
Dear Keyeira Walker,
I’m really sorry to hear about the delay and sizing issue you experienced with your order. We completely understand how frustrating it can be to wait that long, only to find that the items don’t fit as expected.
If you’d like, we can assist you with return. Please reach out to our customer service team support@sopula.com directly, and we’ll do our best to make this right. Thank you for your patience, and we appreciate your feedback as we continue to improve.
Kind regards
Order Still Not Shipped
Order Still Not Shipped – Extremely Frustrating
I placed an order on August 7, 2025, and it is still showing “Awaiting Shipment.” Sopula’s website promises 1–3 business days for processing and 7–8 business days for shipping to Canada, but my order is now far beyond that timeframe.
I needed these items before September 4, 2025 for school. I have contacted support requesting a shipping update and tracking number, but received no timely response.
This delay is unacceptable. As a Canadian consumer, I am entitled to timely delivery of goods purchased, and failure to deliver may result in disputes through my payment provider and reports to consumer protection authorities.
I cannot recommend Sopula due to their unreliable shipping, lack of communication, and poor customer service.
1 star.
17 August 2025
Unprompted review
Reply from Sopula
Dear Nesma Eldik,
I sincerely apologize for the delay with your order and the lack of timely communication. We completely understand how important it is to receive your items on time, especially for something as important as school. This is absolutely not the experience we aim to provide, and I deeply regret the inconvenience it’s caused you.
I’ve escalated your case to our support team, and we’ll work to get your order shipped as soon as possible. You should also be receiving your tracking number shortly.
If you still feel that we haven’t met your expectations, please reach out to us directly, and we’ll discuss a resolution. We truly value your feedback and will use it to improve our service moving forward.
Kind regards
Excellent product
Excellent product, customer service is top tier. Will definitely order from them again. My son loves his clothes.
16 August 2025
Unprompted review
Reply from Sopula
Dear Leonie Rhoden,
Thank you so much for your kind words! We're thrilled to hear that your son loves his clothes and that you had a great experience with our customer service. We truly appreciate your support and look forward to serving you again soon!
Loved the product's design
Loved the product's design, very simple and straightforward website to order from.
16 August 2025
Unprompted review
Reply from Sopula
Dear Terrence Tompkins,
Thank you for your wonderful feedback! We're so glad you loved the design and found our website easy to use. Making your shopping experience smooth and enjoyable is our top priority. We look forward to having you shop with us again!
Reply from Sopula
Dear Jacqueline Hughes,
Thank you so much for your kind words! We're happy to hear you enjoyed our products and found the site easy to navigate. Your support means a lot to us — we look forward to serving you again soon!
Make great clothing and give out nice…
Make great clothing and give out nice discounts, one thing that I don't like is how long it takes to ship overall 5/5.
14 August 2025
Unprompted review
Reply from Sopula
Dear Aryan,
Thank you for your review and valuable feedback! We're thrilled to hear you love our clothing and discounts. We completely understand your concern about shipping times and are always working to improve in that area. We truly appreciate your support and look forward to making your next shopping experience even better!
DO NOT ORDER FROM HERE !!
i ordered back to school clothes and didn’t receive anything and it’s been weeks , if i could get this app banned i would , i spent $100 of my money , as a kid it is hard to make your own money so i don’t appreciate this at all / this is the day after i wrote the review , they sent shirts after i wrote this so i feel like they only sent them bc of the reviews , other than the poor delivery the shirts are good quality and i like the way they look
23 July 2025
Unprompted review
Reply from Sopula
Dear Alyssa Hunt,
I’m really sorry for the frustration and delay you’ve experienced. We completely understand how disappointing it can be to wait, especially when you’ve worked hard for your money. We genuinely apologize for the shipping delays and communication issues.
I’m glad to hear that you’re happy with the quality of the shirts, but I completely understand that this doesn’t make up for the overall experience. We’re taking your feedback seriously and working hard to improve our processes to avoid this in the future.Please reach out to us directly at Support@sopula.com with any remaining concerns, and we’ll do everything we can to make things right for you. Thank you for your patience.
Kind regards
I’m beginning to worry that I may have…
I’m beginning to worry that I may have been scammed. On August 4, 2025, I placed an order totaling $252.80 for my son’s first day of school. To this day, I still haven’t received a confirmation email—something I find very concerning. Normally, I wouldn’t have ordered from a site with so many negative reviews, but the glowing 5-star ratings persuaded me (marketing at its finest). I decided to trust my son’s choice and placed the order for him.
Since then, I’ve reached out to customer service multiple times but have received no response. Today marks 11 days—9 business days—since I placed my order, and I still have no confirmation or update regarding Order ID: ZMI37566.
15 August 2025
Unprompted review
Reply from Sopula
Hello Nas Hill,
I’m truly sorry to hear about your experience, and I completely understand your concern. This is definitely not the service we strive to provide, and we deeply regret the delay and lack of communication Due to a temporary overload in our warehouse, there has been a slight delay in processing and dispatching your shipment. Please rest assured that your order is fully prepared and will be shipped as soon as possible.
We understand how frustrating this situation can be, and we truly appreciate your patience and understanding. I will personally escalate this to our support team right away to get you the confirmation and tracking information you need.If you have any questions or would like further updates on your order, please don’t hesitate to reach out.
Kind regards
Reply from Sopula
Dear Noah Tindle,
Hi there, I’m really sorry to hear that your order hasn’t arrived yet and that you're feeling frustrated. We absolutely understand how important it is, especially with school starting soon. Let me look into this for you right away and get you an update on your tracking information. We truly appreciate your patience and will do everything we can to resolve this as quickly as possible.
My daughter order a shirt and it was a…
My daughter order a shirt and it was a cheap shirt and it look like they spray painted the design on it don’t buy from them
2 August 2025
Unprompted review
Reply from Sopula
Dear Takeila Jackson,
Hi, I'm really sorry to hear that you were dissatisfied with your order. This is definitely not the experience we aim to provide. We take quality very seriously and would love the opportunity to make this right for you. Could you please reach out to our customer service team with your order details so we can assist you further and resolve this issue? Thank you for sharing your feedback.
Kind regards
Slow order delivery and customer service is lacking
I ordered 4 shirts totaling around $172. I placed the order on 7/31 and another order on 8/2. Three of the shirts were custom Tshirts for my wife's birthday weekend. I placed the order in enough time to receive them for her birthday (8/16) per the website processing (1-3 bus. Days) and shipping (8-10 bus. Days). Here we are at 8/14 and the orders still sat "Awaiting Shipment". I contacted Customer Service and they told me that all orders required "Production Time", which isn't detailed on the website at all. I have been watching the orders since 8/4 and they have said "Awaiting Shipment" since that time. Customer Service didn't even offer to try and expedite it.
14 August 2025
Unprompted review
Reply from Sopula
Dear Lance,
I'm truly sorry to hear that your order has not been shipped yet. In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.Please rest assured that we have urged our staff to pack the products for customers as soon as possible.We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Kind regards
Worst clothing site ever
Worst clothing site ever. I placed my order on the 17th of july, it is currently august 11 almost a month since my order was placed. And when i go back to the sopula website to check on my order, It tells me its been shipped. shipped where ??!! Im not sure if this is some kind of BS joke you guys are playing but you need to fix this. Im trying to request a refund but I have to wait 90 days ??!! 90 days for what ?? nobody is going to remember to request a refund 90 days later. Im gonna need a REFUND ! my order still hasnt arrived.
details of my order: Saints' Workbook Son Of God Vintage Graphic Cotton T-shirt x1
Color: Black
size 3x
order id: ISQ53836
7 August 2025
Unprompted review
Reply from Sopula
Dear jun jun,
We appreciate your feedback and sincerely apologize for your unpleasant shopping experience.
Regarding your order, could you provide your order number and any other relevant details so I can investigate this matter immediately? Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
I ordered a few days ago
I ordered a few days ago, and didn’t receive a confirmation email which is weird. Usually when you purchase something you at least get a confirmation email. I have no idea what my order number is or if it’s a been shipped. I was gonna order my son some clothes but after this experience and reading the reviews, I’ve changed my mind.
8 August 2025
Unprompted review
Reply from Sopula
Dear Janaya Butts,
Thank you for sharing your feedback. We apologize for the inconvenience this may have caused you. We fully understand your confusion regarding the missing order confirmation.
Typically, all orders are automatically sent a confirmation email upon completion, but sometimes, due to system or email transmission delays, you may not receive this email in time. To help you resolve your issue as quickly as possible, please provide the following order information (such as the email address and name used when placing the order). We will promptly review your order details and confirm its status.We value every customer comment and will carefully consider your feedback as we continue to optimize our service processes.
Thank you again for your feedback and we look forward to serving you again.
Warm regards
i have place an order over 10days now…
i have place an order over 10days now and still awaiting it 2 shirts $75 for my daughter to wear on her fist day of high school and up to now i have NOT gotten it and school open tomorrow, i tried emailing and reaching out to no avail
very bad service
27 July 2025
Unprompted review
Reply from Sopula
Dear Juliana Exeter Williams,
First and foremost, I want to sincerely apologize for the delay in processing your order and for the frustration this has caused, especially with your daughter’s first day of high school tomorrow.
Upon reviewing your case, I see that your order was delayed due to increased order volume. l can assure you that we are prioritizing your order right now and are taking immediate action to ensure that it reaches you as quickly as possible. lf you have any further questions or need additional assistance, please don’t hesitate to reach out to our support team. We’re here to help.
Kind regards
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