I ordered a Pink cross shirt and i am wondering how long will it take for you guys to ship it and is the quality a concern now that ive bought an item im seeing many negative reviews and im just hopin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hi my name is Jacob brown and I ordered some stuff from this website and I be wanting for about 6 days since I order my clothes but the thing still says awaiting shipment and I really need those cloth... See more
Company replied
I placed a small order 2 tshirts and pair of shorts. Its took 3-4weeks before items were delivered. Then delivery carrier just drop the package near my mailbox instead of dropping by door. The clothes... See more
Company replied
Order No. KYR23250 So I really should have checked here before making a purchase. It seems people aren’t getting their orders until well after the posted processing and delivery ETA. I’ve been as pat... See more
Company replied
Company details
Written by the company
Sopula is committed to providing high quality, trend-driven graphic clothing. We offer a range of unique, youthful and eye-catching designs that cater to a wide range of styles and self-expression. Custom-made clothing. Shipping worldwide.
Contact info
2.5
Poor
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have waited over 9 days and my order…
Have waited over 9 days and my order says processing i have sent a email to them and they still haven’t responded after 2 business days. So frustrated.
3 October 2025
Unprompted review
Reply from Sopula
Dear Tristan Schwarz,
Thank you for taking the time to share your shopping experience with us. We're sorry to hear that your order was never received. We apologize for the lack of timely communication from our team, which led to a frustrating shopping experience.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? If you need additional assistance, please feel free to contact us at support@sopula.com. We will reply to you within 24 hours on our business days.
Best regards,
ITS BEEN 1 year specifically March 3 of…
ITS BEEN 1 year specifically March 3 of 2024 i haven’t got my stuff I messaged them with an email. They replied, said it was the wrong address it wasn’t but I still fixed the address I said on an email I fixed it. Can you ship it? No reply back it’s been a year. I still haven’t got my stuff I spent $65 for no reason I can’t get a refund. I can’t get the clothes. I can’t get nothing I want my money back or at least want the clothes they are a scam do not order because i STILL haven’t got my clothes
28 September 2025
Unprompted review
Reply from Sopula
Dear Niyah Clue,
Thank you for your feedback, and we sincerely apologize for the inconvenience you have experienced. We attempted to resolve this with the information available to us, but unfortunately, as the address was not fully accurate, we cannot be held responsible for the delivery failure.
We recommend double-checking shipping details before finalizing orders in the future, as we cannot issue refunds or replacements for undelivered packages caused by incorrect or insufficient address information.Again, we deeply regret that your experience was not as expected and hope you will consider this when placing future orders.
Thank you for your understanding.
Best regards,
No way to return the items
Don't order from here. My son ordered 2 pairs of sweatpants. They came and they did not fit. So, he wanted to return them. He could not speak to a live person so we could only email. After 3 emails and 1 week of going back and forth... along with them requesting photos of the items... they said the following: "All returns need to be returned to China. The freight incurred by the return shall be borne by the buyer. Due to high shipping fee and long transportation, will you consider a 20% coupon and keep the items or send the items to your friends?" Come on... scam artists. Plus the quality of the pants fabric is bad. Warned my son next time he orders clothes it needs to be from a brand name company or amazon.
23 September 2025
Unprompted review
Reply from Sopula
Dear Terri Ann Palmer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with our product and return process.
Regarding the return process, we acknowledge that the international shipping costs can be high, and we are continuously working to improve our return policy to better accommodate our customers. We always aim to provide alternative solutions when returns are costly, such as offering a discount or a replacement, but we understand this may not have been ideal in your case.
Please rest assured that your concerns about product quality have been taken seriously. We will review our product specifications and suppliers to ensure future improvements. We are committed to providing better service and a higher-quality experience to all of our customers.
Again, we apologize for any inconvenience caused and appreciate your understanding.
Best regards,
Order UBJ83309 i ordered and didnt even…
Order UBJ83309 i ordered and didnt even get a a tracking number or an email with my cart hours later i contacted support and they said they dont see my order seriously i spent 50
17 September 2025
Unprompted review
Reply from Sopula
Dear Emmanuel Tauro,
Hello, I'm sorry that I can't find the order using the changed order number UBJ83309. Please confirm whether the transaction is successful, or you can provide information to our customer service team, such as the transaction number or the email address and name when placing the order.Rest assured, we are committed to resolving this for you as quickly as possible.
Kind regards
Still haven’t received my package or…
Still haven’t received my package or shipping status or information (CSX74798) when will my order get here???
10 September 2025
Unprompted review
Reply from Sopula
Dear zaria peters，
We are sincerely sorry for the inconvenience to you. Your order has not been sent yet. Since our products are all customized and produced by our factory, a little production cycle is required. We found that your order is being prepared. We have urged the factory to complete your product as soon as possible for you. After the product arrives, we will arrange delivery for you as soon as possible. The shipment of your package will be arranged as soon as possible and you will receive a shipping notification email from us once your package has been sent out. Please do not worry and wait patiently.
Best regards
Order # JSEHH2111364920YQ
Order # JSEHH2111364920YQ
Recently made a purchase at the beginning of July and didn’t get it until the end of August on to finally get the package and the shirts were faded and two of the shirts the printing was on the BACK of the shirt and not the front , reached out to customer service via email and they told me nothing looked wrong with the shirts. I just want my refund cuz i won’t be shipping here again
1 September 2025
Unprompted review
Reply from Sopula
Dear Lancy,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
Horrible
Ordered a shirt that clearly said kids on the description- waited 5 weeks and received an adult large. Upon requesting a return label- customer service merely responded that all of their sizes are adult. I sent them a copy of my order that says kids and requested a return label again- crickets…
4 September 2025
Unprompted review
Reply from Sopula
Dear Kimberly Rugh,
We apologize for the misunderstanding. We do not currently sell children's clothing on our website. The product you purchased is a children's printed short-sleeved shirt in adult size. You can find the product size chart on the website for comparison. It is not a children's size. To make up for the inconvenience caused, we would like to offer you a cash discount coupon, hoping it will make your experience with us a little better.
If you have any questions or would like further updates on your order, please don’t hesitate to reach out.
Best regards
My honest opinion about my experience
Honest opinion the customer service wasn’t as terrible as people said. It took 4 weeks to get my package. The material isn’t that bad to be honest and I didn’t get nothing polyester and the cotton is comfortable.They also gave me a free t shirt too which is kinda nice.I’m happy with the clothes I got .But to be real with you this some clothes look like they were from shin which isn’t bad but for the prices it’s wild. If you’re getting them for someone or for yourself just know it’s going to take 4 weeks or even longer. Also a tip for customer service. Threaten the customer service with a refund and they would be more helpful to you. Overall Sopula isn’t a terrible clothing store but definitely not a great one either, theirs a lot of pros and cons but it’s your choice if you want to wait 4 weeks for clothes.
5 September 2025
Unprompted review
Reply from Sopula
Dear CapyBaraGod Capybara,
Thank you for your words. We understand the frustration of long shipping times and we apologize for the delay. We’re continuously working on improving our processes to get orders to you faster. Your tip for customer service is noted, and we’ll do our best to improve our communication and efficiency in the future.
We aim to offer good value for the prices we charge, and while we’re happy to hear the material met your expectations, we’ll continue to work on ensuring that every item meets the high standard we want for our customers.
Thanks again for your feedback! We hope you'll consider shopping with us again, and we'll make every effort to ensure a better experience next time.
Kind regards
I liked all the clothes and recently my…
I liked all the clothes and recently my stepdad helped me order some clothes and it’s been a few weeks now and I would like to get some feedback on it. Order ID #FQZ04433
5 September 2025
Unprompted review
Reply from Sopula
Dear Adrian Rubio,
Thank you for reaching out .Regarding your recent order #FQZ04433, it is still in transit at the moment. We understand the anticipation, and we apologize for the delay. You can expect an email soon with tracking information so you can monitor the progress of your shipment.
We appreciate your patience and understanding, and please feel free to reach out if you have any further questions. We're here to help!
Kind regards
I ordered my clothes im pretty sure the…
I ordered my clothes im pretty sure the 25th or 26th of august (ALT06180) that’s the code am I able to get a refund or when is it gonna be here
24 August 2025
Unprompted review
Reply from Sopula
Dear Lucas Martin,
Thank you for reaching out and for sharing your order details with us. We can confirm that your order has already been shipped and is currently in transit.As the order has already been dispatched, we are unable to process a refund at this stage. However, once the package arrives, we hope you'll be satisfied with your purchase. If you experience any issues or delays with the delivery, please don’t hesitate to contact us, and we'll assist you in resolving the situation.
We appreciate your patience, and thank you for shopping with us!
Kind regards
I been waiting about 8 days now for my…
I been waiting about 8 days now for my order
Order No. KNG85049 i just don’t wanna get scammed I hope they ship faster I really need those clothes
29 August 2025
Unprompted review
Reply from Sopula
Dear Darren Bonner,
Sorry to have kept you waiting! We have checked your order and your package has been created. We will send it to the service provider at first. Please rest assured that once the package is sent out, we will follow up on the transportation of the goods for you and urge the transportation service provider to complete the delivery of the goods as soon as possible. If you have any questions, we will get back to you as soon as possible.
Thank you very much for your patience!
Kind regards
If I could rate this a 0 I would
If I could rate this a 0 I would. Thank god my package actually came in. But. It’s literally worse than shein quality. Full polyester. High quality my butt. This is the worse quality hoodies ever. This website is genuinely a scam. I read reviews trying to keep my hopes up on it turning out good. Do not trust this website. Bad quality clothing and it’s so expensive. Scam scam scam
2 September 2025
Unprompted review
Reply from Sopula
Dear Ariana Garcia-Tran,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent purchase did not meet your expectations.We strive to provide high-quality items to our customers, and we deeply regret that your experience was not reflective of that. Your feedback is incredibly important to us, and we will be reviewing our product offerings to ensure they align with our quality standards.
If you'd like, please feel free to reach out to our customer service team at support@sopula.com, and we will be happy to assist you with a return.
Again, we sincerely apologize for any inconvenience caused and appreciate your honesty.
Best regards,
ordered clothes for back to school for…
ordered clothes for back to school for my son Aug 18 , processed shipping on 8/25 , now 9/3 received tracking info it does not work on the website track718 nothing is loading please provide updated shipping details or refund me my money back
3 September 2025
Unprompted review
Reply from Sopula
Dear Trelon,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? If you need additional assistance, please feel free to contact us at support@sopula.com. We will reply to you within 24 hours on our business days.
Best regards,
true to size really nice and comfy and…
true to size really nice and comfy and the graphics is REALLY , wasn’t expecting that , will be buying more soon!
21 August 2025
Unprompted review
Reply from Sopula
Dear Zaniya,
Thank you so much for your kind words! We're thrilled to hear that you found the sizing perfect and that you're happy with the comfort and quality of the graphics. We can’t wait to have you back for your next purchase! If you ever need anything, don’t hesitate to reach out. Thanks again for choosing us!
My package is still awaiting shipment…
My package is still awaiting shipment and i ordered it a went ago and i need it for specific date order id DNP94394
1 September 2025
Unprompted review
Reply from Sopula
Dear Ziza James,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in shipping your order. Due to a temporary overload in our warehouse, there has been a slight delay in processing and dispatching your shipment. Please rest assured that your package is fully prepared and will be shipped first priority.
We understand how frustrating this situation can be, and we truly appreciate your patience and understanding. To make up for the inconvenience caused, we would like to offer you a 5$ discount coupon, hoping it will make your experience with us a little better.
If you have any questions or would like further updates on your order, please don’t hesitate to reach out.
Kind regards,
NEVER ORDER FROM THIS COMPANY
NEVER ORDER FROM THIS COMPANY. I never received my order despite it saying it was delivered. I emailed the company and all I am getting is push back. I work from home and checked my front door and mailbox as soon as I received notice of delivery. THERE WAS NO PACKAGE. THIS COMPANY IS A SCAM!!!!!!!
30 August 2025
Unprompted review
Reply from Sopula
Dear ANONYMOUS,
We are truly sorry to hear about your experience.
Could you please confirm your shipping address and check with any neighbors or your local carrier in case the package was misdelivered? In the meantime, please feel free to contact us at support@sopula.com. We are happy to open an investigation with the courier to locate the package or offer a suitable resolution.
Kind regards,
Terrible SOPULA SHAME ON YOU
I ordered on 8/20/25 . Wait the processing time which they took the payment. I have reached out on numerous occasions about my order shipping just to be given the runaround. As of today my 8/31/25 my order has not shipped or I haven’t received a refund. I spent $430.00 for school clothes for my son . I will never purchase from them again !!!
20 August 2025
Unprompted review
Reply from Sopula
Dear MS “GOOGLE USER” MS,
First and foremost, we sincerely apologize for the inconvenience you've experienced regarding your order.
We genuinely value your feedback and are investigating the issue with urgency. While we strive to process and ship orders as quickly as possible, it appears there has been an unfortunate delay, and we understand your frustration with not receiving timely updates.Please know that we are committed to resolving this for you.Please don’t hesitate to contact our customer service team via support@sopula.com, and we’ll do everything we can to make this right.
Again, we apologize for the inconvenience, and thank you for bringing this matter to our attention.
Warm regards
I’m wondering about the status of my…
I’m wondering about the status of my order NIY97947 placed on 8/26 - it has yet to be shipped. After reading reviews I’m seeing there is an extreme delay.
26 August 2025
Unprompted review
Reply from Sopula
Hello Richard,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in shipping your order. Due to a temporary overload in our warehouse, there has been a slight delay in processing and dispatching your shipment. Please rest assured that your order is fully prepared and will be shipped as soon as possible.
We understand how frustrating this situation can be, and we truly appreciate your patience and understanding. To make up for the inconvenience caused, we would like to offer you a 5$ discount coupon, hoping it will make your experience with us a little better.
If you have any questions or would like further updates on your order, please don’t hesitate to reach out.
Kind regards
I ordered my shirt August 3rd and I…
I ordered my shirt August 3rd and I still haven’t received it and it’s about to be a whole month later. I won’t ever order from here again.
3 August 2025
Unprompted review
Reply from Sopula
Dear Samiya Blount,
Thank you for reaching out, and we truly apologize for the delay with your order.
Upon reviewing your order, it appears that your package is currently in customs clearance, which can sometimes cause delays beyond our control. We want to assure you that we are closely monitoring the situation and are in communication with the shipping carrier to expedite the process as much as possible.
We understand how disappointing this is, and we’re doing everything we can to get your shirt to you as soon as possible. Please don’t hesitate to reach out to our customer service team via support@sopula.com if you have any further questions or concerns.
Again, we sincerely apologize for the inconvenience, and thank you for your patience.
Best regards
ive been seeing people saying they…
ive been seeing people saying they orders havent came and i wanna know if this clothing brand is legit gonna come im really gonna be disappointed if i js wasted 83$ for no reason and if this isint legit and i dont get my order i was a refund my order number is ILB13213
29 August 2025
Unprompted review
Reply from Sopula
Dear luis lazu,
Thank you for bringing this matter to our attention. I apologize firstly for the inconvenience of delivery brought you.
We understand your concern and can assure you of lawful operation of our company.This is international logistics, time will be more longer.Your order is still in transit. This is your tracking number :JSEHZ2500083606YQ and you can track via https://www.track718.com/en/ .Hope you can receive it soon.
Kind regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.