Absolute rubbish, luxury is not the word. The are essentially just another Chinese lingerie drop shipper that sells incredibly low quality lingerie at a profit. The returns policy is nigh on impossi... See more
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See what reviewers are saying
My very first experience ordering from Sophie & Olivia was awesome. I ordered two items for my wife. She liked one and wanted to exchange the second. Clara assisted my request and was so helpful and... See more
I had a problem with the product we purchased. Reached out to the team and Judelle was the person who started helping me. I don’t know if it was just her or if she has a team to help, but wow!!! They... See more
Do not buy ! Not only are most of the reviews fake , they drop ship cheap items from factories in China. Confirmed items from Ali Express & Ali Baba are bought on masse and shipped direct fr... See more
Company details
Written by the company
We’re on a mission to redefine confidence through comfort. We design intimiates that blend sensuality with softness, empowering women to feel confident, supported, and effortlessly themselves, from morning to midnight.
Contact info
Breach of guidelines
Absolutely Useless
Package never arrived and customer service was awful. I had to work with my building manager to review the front door camera footage to prove that the package was never delivered, and it was incredibly difficult to communicate with their team (which...I think is just AI??). They have a great website, but I don't think this is actually a company. Also they have great reviews all over the website and it says they're rated 4.7 on Trust Pilot with hundreds and hundreds of reviews, but you can't click on them. The moment I looked them up here to leave a review, they show up as 2.8 stars. So. Yeah. Garbage all around, clearly.
6 May 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand your frustration regarding the delivery and communication process. This is certainly not the experience we want for our customers.
We would also like to clarify that we are a legitimate online business, and our customer support team works to assist all inquiries as quickly as possible. We regret that your experience did not reflect the level of service we aim to provide.
If you have not yet received a resolution, please contact our customer support team again with your order details so we can review your case further and assist you accordingly.
Substandard quality stitching
Substandard quality stitching, cut, & size all wrong. Cheap and ill fitting. Drop ship co. Do not order!
22 December 2025
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear that your order did not meet your expectations. We understand your disappointment regarding the fit and quality of the items received.
Our team always aims to provide products that customers will enjoy, and we regret that this was not your experience. If you’re open to it, please contact our customer support team with your order details so we can review your concerns further.
Great quality
Great quality, style, look and feel, but deluvery a little slow but still ok
28 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Shane,
Thank you for your review. We're delighted to hear that you’re happy with the quality, style, and feel of your items. We appreciate your feedback on delivery time and will continue working to improve the experience. ☺️
Disappointing and would never buy from…
Disappointing and would never buy from the again. Worst service ever, bought a set for my wife. Arrived 3 weeks later, size was completely wrong and send it back to them. No response to my email or refund and it’s been 4 weeks since I send it back. Scam from China, don’t buy!
7 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand your frustration regarding the delay and lack of updates. This is certainly not the level of service we aim to provide.
If you have already returned the item, please contact our customer support team with your order details along with the tracking information and courier used so we can locate your return and assist you further.
We take concerns like this seriously and would appreciate the opportunity to review your case.
Ease of ordering and they quickly…
Ease of ordering and they quickly solved an inaccurate shipping address that was my fault. Very responsive customer service
23 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Roberto,
Thank you for your kind review. We’re glad to hear that the ordering process was smooth and that our customer service team was able to quickly assist with the shipping address. We truly appreciate your feedback. ☺️
I’m genuinely impressed
I’m genuinely impressed with this brand. The quality is exceptional, you can feel it right away in the fabric and the fit. Everything is thoughtfully designed, from the stitching to the details, and it feels both comfortable and luxurious at the same time.
What I love most is how well it fits the body, supportive, flattering, and still incredibly soft on the skin. It’s the kind of lingerie that makes you feel confident without compromising on comfort.
You can tell they really care about craftsmanship and materials. Definitely a brand I’ll keep coming back to.
24 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Mari,
Thank you for your wonderful review. We're truly delighted to hear how much you love the quality, fit, and comfort of your items. It means a lot to know that the craftsmanship and attention to detail stood out to you.
We really appreciate your support and look forward to welcoming you back again. ☺️
Reply from Sophie & Olivia Lingerie
Hi Mandy,
Thank you for your review. We’re glad to hear that you’re happy with the quality and craftsmanship of your item. ☺️
Great sales and beautiful garments.
Great sales and beautiful garments.
16 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Tina,
Thank you for your kind review. We’re delighted to hear that you’re happy with our products and sales experience. ☺️
Awful material, cheap looking dress
The dress arrived, communication was great! However I was extremely disappointed to receive such a cheap dress, fabric is very stiff, awful looking I wouldn’t never have paid more than $25 for it, it cost me $210.00 very bad!
11 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear that the item did not meet your expectations. We understand your disappointment and regret that this was your experience.
Our team is always here to assist with any concerns. If you’re open to it, please reach out to our customer support team with your order details so we can review your case and see how we may help.
Three out of the 4 items ordered fit…
Three out of the 4 items ordered fit nicely and were a quality material. Will definitely order from here again!
15 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Jason,
Thank you for your review. We’re glad to hear that most of your items fit well and that you’re happy with the quality. We truly appreciate your support and look forward to having you shop with us again. ☺️
Cheap products
Cheap products. Broke the first use. No refund or replacement. DON'T BUY!
22 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience. This is certainly not the quality or service we aim to provide.
If you haven’t already, please contact our customer support team with your order details so we can review your case and see how we may assist with a resolution.
Rubbish
Rubbish. The items don’t even match the pictures. What you get is a poor equivalent of an attempt to make similar to the pictures. My view- Chinese tat and poor copies.
At least try to copy the pictures omg!!! Do you really think some of us can’t notice detail???????
I have pictures to prove the difference. Diabolical. Scam artists…
1 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Philippa,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the impression we want to leave.
We would appreciate the opportunity to review the photos you mentioned and take a closer look at your concerns. Please contact our customer support team with your order details so we can assist you further.
Awful awful
Awful awful
After 4 months waiting for a refund I still don’t have it … I’ll give up!
Poor customer service when you try …. and I do mean TRY to return, it’s so difficult to return as they make you post to China , then say they have not received it …. How convenient for them.
Do not recommend at all in fact I recommend you don’t use them.
6 September 2025
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Nyree,
We’re very sorry to hear about the delay and understand how frustrating this situation must be. This is certainly not the experience we want for our customers.
Please note that refunds are processed once returned items are received. As international returns are handled by third-party couriers, there can sometimes be delays outside of our control.
If you haven’t already, please contact our customer support team with your order details, along with the tracking information and courier used, so we can review your case and assist you further.
Very nice
Very nice, beautiful and sexy. Take one size bigger than normally.
/Joanna
15 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Joanna,
Thank you for your review. We’re glad to hear that you’re happy with your items and appreciate your helpful feedback regarding sizing. ☺️
Would not use again
The website looks promising, but the quality of the fabrics is poor, sizing is terrible, and the refund process took over 4 months and was incredibly stressful. Do not use.
21 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Hannah,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the standard we aim to provide.
If you’re open to it, we would appreciate the opportunity to review your case further. Please contact our customer support team with your order details so we can look into this and see how we may assist.
Beautiful lingerie which felt great and…
Beautiful lingerie which felt great and I loved how I could adjust it to fit me better as i’m quite a thin lady so always find lingerie too loose even when they state they are a small fit. With the adjustments you had it made it look and feel very sexy. Great quality as well.
17 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Rell,
Thank you for your lovely review. We’re delighted to hear that you found the lingerie comfortable, flattering, and easy to adjust for a better fit. It’s great to know you’re happy with the quality as well. ☺️
Perfect Look
Perfect Look! I'm so pleased with the sets I bought - they fit perfectly, look exactly as displayed on the website, and shipping did not take too long. The quality seems great as well.
16 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Thank you so much for the fantastic review! We're thrilled to hear the sets fit perfectly, matched our photos spot-on, and arrived quickly. Your satisfaction means the world to us—hope you love wearing them! 😊
Elegant luxury
The piece I received was even better and more luxurious than I expected. It fits perfectly and makes me feel elegant and beautiful.
31 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Thank you for your lovely review. We're delighted to hear that your item exceeded your expectations and that it makes you feel elegant and beautiful.
We truly appreciate your support. ❤️
Ignore your emails so they can steal you money
I placed an order which I immediately wanted to refund after seeing these reviews. The order did not ship yet and therefore I still could cancel my order and get a refund. After sending two emails to their support team, I was shocked to see they shipped my order despite my emails. The audacity of this team to then reply to me after I emailed them multiple times, showing that they do in-fact see your emails, they just choose to ignore you so that they can steal your money. They definitely uphold these horrible standards this review page has showcased them to have. This team should be embarrassed for the horrid business they have developed. I can only hope they have the human decency to admit to their flaws, retract the order, and refund me.
7 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand your frustration. Please note that once an order has been processed, it may be dispatched shortly after, which can overlap with incoming emails to our support team.
We want to assure you that we do not ignore customer messages, and we always aim to respond and assist as quickly as possible. We regret any inconvenience this timing may have caused.
If you’re open to it, please reach out to our customer support team with your order details so we can review your case and see how we may assist.
This lingerie is very comfortable and…
This lingerie is very comfortable and exactly how described. I received everything I ordered and shipping arrived on time as well. I would definitely recommend and I plan on ordering more in the future.
31 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Thank you for your wonderful review. We're delighted to hear that your items were comfortable, as described, and that everything arrived on time.
We truly appreciate your recommendation and look forward to having you shop with us again.☺️
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