Sophie & Olivia Lingerie 

Judelle was lovely. Quick with my requests and her responses. I can’t wait to receive my order.

Outstanding quality and customer service. One of the best brands out here

Oustanding Customer Service! And the Qualty of the Products is also great! Cańt recommend it enough!

Super fast response and great customer service!

When the product arrived, the sizing was a little too big for my partner. The customer service team was quick responding to my issue and sent out the right size extremely quick.

I messed up my order and I got such good help from the team to work it out. Very pleasant experience

The customer service is exceptional, fast postage and a hassle free transaction. Highly recommend!!

I accidentally ordered the same product twice. Sophie & Olivia lingerie credited back the money for one of the Orders the same day.
Great communication and no hassles.

Customer service was outstanding!! Because I was buying as a gift I accidentally gave the incorrect delivery address, not once but twice. The Sophie and Olivia team went above and beyond to help get my delivery back on track even when it was with a third party courier. Communication was easy and responses were prompt. Best customer service I have experienced in a long time.

Support from the team was next level.
Judelle was helpful and so prompt with her responses!

Do not buy from this website.
The underwear sets I brought did not have any hygiene strips on them no tags they are worn and when they don’t fit you do not get a full refund when it states on their website you get a 30 day money back guarantee.
It’s a scam they send you emails to say no refund give you 10% off your items when I spent £90 and they were not fit for purpose.
PLEASE DO NOT BUY FROM THIS SITE
You will not get your money back

I should have read the reviews! What a letdown. Sent from China, takes ages to come, items in plastic ziplock bags - not exclusive or presentable, poor quality polyester rubbish.
Who are the folks are that think this is great quality lingerie?!?!
Do not buy - loads of companies that cost similar but deliver quickly, nicely presented in box as a present and don’t have ridiculous returns policies/costs.

Fake item delivered after a long wait. Free mystery gift also absent.

Asked for FULL refund, they turned and twisted trying to let me keep the item and have another item. Why would I want more cheap fakes? 24/7 Customer service is an email address that can take over a week to respond. I had to send pictures showing the difference between the cheap fake they sent versus what their site shows. Then I had to pay to return the cheap fake and I eventually got a refund minus a 10% handling fee for having to take their fake goods back. I’ve demanded the last 10% be refunded or it’s a report to U.K. trading standards. They still haven’t responded. This all took 3 months. So far. Avoid at all costs.

Cannot rate Sophie & Olivia Lingerie more highly or recommend them more. The items came as ordered, right colour and sizes in the post - complete with care bag, which i recommend. My parter absolutely loves the comfortable feel and is enthusiastic about wearing the Nova Nightgown I got her.

Really terrible still trying to recover funds though my bank.
The products look nothing like what is advertised as high-quality, items but is in fact the cheapest materials you have ever seen and shipped from China. So, it takes weeks to arrive.
Then the sizing is all over the place and the metal parts are so cheap they just snap as soon as you try it on. The only return they offer for a defective snapped item is for you to pay yourselves anywhere between 20-25 usd dollars and my item was £42.50 total so makes it not worth it. Also read a lot of stories on here that people have done this and still not been recompensated so I am not doing this because I will lose even more money. Please don't buy from them they are a huge scam!!

good quality. fast delivery.

Extremely nice quality. No run of colors. Perfect fit by size. Shipping took a little long. But from another country that’s going to happen. Overall great everything. Will order more

Soft, sexy, comfortable, all around great.

Great fit. Better than you can imagine. Sexy on the body.

Ordered the Lila Embroidered Body suit, in a size that matched my wife’s dimensions perfectly as the size guide. Received an over large poor quality item that looked nothing like the website. Have requested a refund and so far been ignored. Do not see this site.