Sophie Claire Reviews 

69
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 30 reviews, most reviewers were let down by their experience overall. Customers frequently complained about the extremely poor quality of the clothing, noting that the materials felt cheap, flimsy, and looked completely different from the advertised pictures online. Consumers also reported widespread sizing issues, stating that garments were frequently two sizes too small, poorly stitched, and entirely unwearable. Some reviewers were not happy with the return process, explaining that shipping items back to international warehouses was excessively expensive and impractical. Additionally, people mentioned concerns regarding company locations, sales tags, and unexpected restocking fees that made obtaining a proper refund difficult.

What people talk about most

Product

Customers had negative experiences with product quality and misleading representations. Consumers... See more

Quality

Customers consistently note negative experiences with quality, highlighting that items are far below... See more

Return policy

Consumers express deep frustration with the return policy, noting that international shipping costs to China... See more

Price

People report negative experiences with price, describing products as heavily overpriced and not worth the... See more

Order

Reviewers express strong dissatisfaction and frustration regarding their orders. Consumers report receiving... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I’d give zero stars if I could. Bogus online shop, a total scam. Cheaply made, poor quality fabric, sizing weird. Apparently everything is on “sale”. They will only give 15% refund on returns, cost of... See more

Rated 1 out of 5 stars

I ordered a lovely (what it was supposed to be) dress, it was the most horrendous dress that I have ever seen, the material was gawd awful, and such terrible stitching. It took wks for it to come. I... See more

Rated 1 out of 5 stars

The dress, when it eventually arrived, was indescribably awful, nasty polyester fabric, like wearing a clingy plastic bag. I am asking for a refund but they are blocking my emails. Lesson learned,... See more

Rated 1 out of 5 stars

The quality of my dress was extremely poor. It was nothing like the advertisement. Also every dress shows it is on sale. Therefore you unable to return. This is a Chinese company with no offices in Ca... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(69)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company.
The photos of garments advertised are from other websites.
I was foolish to buy a dress, and when it arrived it was of terrible quality. when I enquired about a refund they offered only a 25% refund or I had to pay over $65 to return the dress to their Asian warehouse. (My dress costed $80)
Do not waste your money, you will only be disappointed

30 November 2024
Unprompted review
Rated 1 out of 5 stars

Return process is a scam

Size 8 was huge, make it next to impossible to return the dress and costs a fortune to return. Make you send pictures of the dress for them to then tell you you have to return it to Asia which will cost you a fortune. Not transparent and completely conning you into making a purchase

18 November 2024
Unprompted review
Rated 1 out of 5 stars

D'cking terrible

D'cking terrible - worst quality - material, shape, size & construction - took ages to arrive and then they make it next to impossible to return for a refund! The then demand track and trace leaving you $35+ (for 2 small dresses) out of pocket plus the frustration! Dont go anywhere near these guys!!!

14 November 2024
Unprompted review
Rated 1 out of 5 stars

Cheaply made clothing false advertising on returns

Steer clear of this company false advertising reviews on website.
Shipped from Asia took weeks to arrive and when it did finally arrive was a cheaply made dress nothing like the photo.
I was offered 20% refund as they didn’t want to disclose return address in Asia sighting too expensive to post back.

22 October 2024
Unprompted review
Show reviews in all languages. (69 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look