I actually love there designs and I've gotten a couple of things from them that are wonderful. But the quality of the materiels is generally terrible. Pieces that are padded (like the one I love) ov... See more
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Review summary
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Reviews shaping this summary
Some of your clothes are beautiful and different. Because of that I suppose it allows you to raise the price. I would purchase a lot more if the prices were cheaper. The other thing is, I do not like... See more
Company replied
I did not like the fact that the garments look totally different from the photos. There are no refund attachments and 10% and 20% gift cards are not enough for the money a person spends to get these... See more
The pictures of dresses are lovely, but the reality is frightful. The overall quality is poor. An XL was ordered but a tiny "standard size" ( a one size fits all) was sent- the dress was equivalent t... See more
Company details
Written by the company
What we do? Soolinen.com designs and makes chic plus size dresses and outfits. We provide custom make service for every customer. Our designer team: Talented designers from US, China, Japan, France, Italy and India. What you find here: 1. We have around 40% repeat customers and they tend to leave reviews on our website, not here. 2. We can't guarantee 100% satisfaction and we try our best. Outfits may not fit perfectly, which happens frequently for online shopping. And those customers tend to come here and still, we try every effort to make 100% satisfaction
Free Shipping Over $120
Written by the company
- Worldwide Delivery
- Free Return Guarantee
- 30 Days Return Guarantee
- 24 Hours Customer Service
- All emails will be replied within 24 hours on business days.
Free Custom Tailoring Service
CustoMade to Fit You Perfectly, Inside and Outm
We offer professional custom clothing services for every style, occasion and body shape. From fabric selection to precise cutting and detailed fitting, every piece is crafted exclusively for you. Whether it’s daily casual, business formal or special-event outfits, we design and tailor to highlight your unique temperament and ensure comfort, elegance and a truly one-of-a-kind fit.
Contact info
Kowloon, 00000, Hongkong, Hong Kong
- sales@soolinen.com
- soolinen.com
80% Off Today!- Soolinen
2.2
Poor
1K reviews
Replied to 81% of negative reviews
Typically replies within 1 week
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Delivery time was good
3 April 2026
Very poor quality for the item (a…
Very poor quality for the item (a sweater vest)that I ordered- nothing like the picture of it- also, while I ordered the vest in "dark Khaki"-the color is definitely BROWN- very disappointing-- I complained and was offered only a 15% refund or a 40% gift card--- REALLY next to impossible to return the item- I will NOT order anything from there again
26 March 2026
Unprompted review
Reply from Soolinen
HI Mary
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer
Looks nothing like pictured
Looks nothing like pictured. I ordered a jacket, it looks like a cheap sweater/shirt. Horrible. Way too tight for U.S. 3X
2 April 2026
Reply from Soolinen
HI Jean
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer
WHY NOT SEND THE ITEM THAT I ORDERED
YOU DIDN'T SEND THE RIGHT COLLOR NORE THE RIGHT MATERIAL
2 April 2026
Reply from Soolinen
HI vera
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer
Quality, refund and customer service very poor
Product not as advertised, no explanation on your website of the need to mail returns to China, customer service poor
16 March 2026
Reply from Soolinen
HI nina
We accept return for no reason within 30 days after you sign the package.
And we are trying to build our storehouse worldwide, and we will try our best to provide 100% satisfaction customer service.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer
Didn't like the combination of colors
Didn't like the combination of colors. Necklace looks cheap and fake. When I asked to return it, all I got was a 20% refund which wasn't my preference. I wanted a full refund to return the merchandise.
31 March 2026
Reply from Soolinen
HI Ofelia
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer
I ordered the LARGE travel bag
I ordered the LARGE travel bag. I received a very small hand bag. I am going to report you to Pay Pal and contest the charge unless you send me the large bag I ordered and paid for. I am happy to return the small bag if you send me a pre paid label. I will NEVER buy anything more from your company and will let everyone know about your shady buisness practices unless you make this right. If it was an error on your part, I am happy to retract this comments.
30 March 2026
Reply from Soolinen
HI Zulema
We sincerely apologize for the unpleasant shopping experience you encountered.
Measurements: 26 cm (10.14") * 28.5 cm (11.115") * 14 cm (5.46")
These are the dimensions of the bag you ordered; the measurements are clearly detailed on our product page.
You may wish to measure the item yourself to verify this.
If the item you received does not match the description (e.g., incorrect color, size, fabric, or style),
please contact us via email at sales@soolinen.com to arrange a return or exchange. We will cover the return shipping costs.
Typically, we respond to inquiries within 24 hours during business days.
Thank you!
Summer
Reply from Soolinen
HI Marcia
I sincerely apologize for the delay.
According to the tracking information, your package has already arrived in Mexico.
Here is the tracking link:
https://www.17track.net/?nums=YT2607000704529455
It is expected to be delivered to you within 1–3 business days.
I will follow up with the carrier to urge them to deliver your package as soon as possible.
Best Regards,
Summer
Ad does not justify purchase
Its not exactly as shown in the picture. Its size is too small. Not happy with my purchase. Will see if I can return it, which i doubt they will. I think shein is way better then this.
23 March 2026
Reply from Soolinen
HI Sabrina
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer
The decorations on the sweater were…
The decorations on the sweater were glued on rather than sewn. One had fallen off and one was missing. Very disappointing.
27 March 2026
Reply from Soolinen
HI there
We accept "no-questions-asked returns" within 30 days of your receipt of the package.
If the item you received does not match the description (e.g., incorrect color, size, fabric, or style), or if it is damaged,
please contact us via email at sales@soolinen.com to arrange a return or exchange. We will cover the return shipping costs.
Typically, we will respond to your inquiry within 24 hours during business days.
Thank you!
Summer
A great disappointment from Soolinen.
I did not like the quality of the garments. The garments did not look like the pictures in your email.
The skirt was not made out of rawhide but a lesser type of material. As well as the dress. I could not believe that you would send me that type of quality of garments. I have ordered from you before and I was very pleased. I received so many compliments.
I want to return the garments and refund my money.
This was a great disappointment.
I could not return the items, because I have not received the shipping labels. This is not a long process. What is keeping you?
15 March 2026
Reply from Soolinen
HI Bertha
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer
Picture is different of what I received
It took long time to arrive. The picture and what I received wasn't the same. Just a bad copy of the picture. And the process to return the items is very complicated. I will not buy again in this site.
25 March 2026
Reply from Soolinen
HI there
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer
Gorgeous ! perfect simplicity
Item arrived on time, well packaged, looking beautiful, well designed, thanks
31 March 2026
Great clothing and service
Soolinen sells fashionable and beautiful clothing at very reasonable prices. I especially love their tule skirts. Shipping was very quick and customer service responds within 24 hours.
30 March 2026
The difference beteeen advertisement and reality
The blouse I received is nothing like the picture and discription that you gave. The colour is not apricot, but some dirty light brown, the material not linen, but something artificial and the enbrodary hardly visible.
27 March 2026
Reply from Soolinen
HI Ann
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer
Wrong size merchandise did not match…
Wrong size merchandise did not match the picture and it was too small. Deborah R. Dixon.
27 March 2026
Reply from Soolinen
HI Deborah
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer
I love your products but am unhappy…
I love your products but am unhappy with mistakes on your end.medium size is not extra large. Now I have to give this outfit away to someone very large. I lose. everything
30 March 2026
Reply from Soolinen
HI Shannon
Sorry for bringing you an unpleasant shopping experience
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer
Great customer service
Great customer service, quality of products excellent. A five star shopping experience.
30 March 2026
package has still not been received…
package has still not been received though you told me it was delivered at destination.
my emails have not been answered so not happy
30 January 2026
Reply from Soolinen
HI olga
We sincerely apologize for the unpleasant shopping experience you have encountered.
According to the logistics tracking information, the status of your package as of 12:38 on March 27, 2026, is recorded as:
Delivered to a return agent location or a college/university, pending final delivery.
Here is the logistics tracking link:
https://www.17track.net/?nums=UL014761316YP
If you have not yet received your package, please contact us via email at sales@soolinen.com. We will respond to your inquiry within 24 hours during business days.
Our customer service team will assist you in locating your package.
Best Regards,
Summer
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