Sonic Drive-In Reviews 315

Worse service I EVER got in my life! I went to Sonic in Henrietta off Rt 252 (West Jefferson Rd) in Rochester, and was warned by a customer leaving that they waited 20 mins and just decided to leave. I went to the counter and had no wait, someone took the order for my daughter and myself. We waited 20 mins and watched a few customer come in and get mobile orders. After waiting a full 30 mins, I asked where our food was and showed the receipt to the employee. There were more customers coming in and were waiting at the counter. She took the receipt into the kitchen area without a word and never returned it. 10 full mins later I was given a bag with completely the wrong order in it. The clerk didn't even say anything and went back into the kitchen. We waited nearly 45 mins and got the wrong order while watching others get served...AFTER I paid over $30 for the meals we ordered. I have no receipt to prove the purchase because it was stolen. I will NEVER go to that food chain again!

I been going to sonic for large cherry lemonades for a long time and the last 3 times I’ve went they don’t put cherry or limes in our drinks this last time I went I ask the girl at the window if she put cherry and limes in the drinks she said yes when I got home none of our drinks had NO cherries or limes I’m so disappointed I feel like I deserve my money back I always get 6 drinks

My husband and I got of church and saw your sign for half price shakes so I ordered my husband one of your large peanutbutter shakes when we got to the window to pay he said 6.59 I told him the sign up front says half price he said that ended today well today is not over with and you still have your sign up he stated they haven't had time to take it down and he wouldn't let us have it at half price. I find this to be unfair so another words he would rather throw it away . This was around 8:45 p.m. at the Clanton Al store .

I work just down the road from a sonic in Albuquerque. Everytime I attempt to stop in for some food, either on the way to work in the morning or during my 30 min lunch break, I wait in the drive through for 30 min on average. I am done with sonic. It's like they have no consideration for the time of their customers. The McDonald's and Wendy's just up the street gets me in and out in 5 minutes. They will get my money and business from now on.

Another Greenville eatery to add to my no go list. Ordered a #10 with large fries, route 44 diet coke, cheddar peppers and large popcorn chicken and got cold popcorn chicken, cold fries, cold peppers and the route 44 diet coke. The sandwich was MIA. Called and was told oh you weren't charged for the sandwich....not the point. I did not get what I ordered, you gave me what you wanted and could not care less....and it was cold!

The car hop Josh S. Was fantastic, super nice guy and got me my drinks really quick.

Sonic was an awful choice to come to. I hate sausage so I ordered a BACON egg and cheese toaster, they still gave me sausage even tho it was repeated back correct they did NOT give me the right thing. Will not be coming back, disappointed.

Ordered a crispy chicken sandwich no pickles order was repeated back to me correct , was correct on ticket got sandwich pickles on it , got pickles off , lettuce was brown & slimey got lettuce off , Chicken was over cooked a dark color & tasted like old oil yuuck ! Completley Yuuuckk !

Wrong food item received. Speaker, was in a rush.

Love going by this restaurant on Buckhead Drive in Statesboro.
While all the other restaurants are either closed at 10:00 or are still serving breakfast, I can get hot dogs at that time.
Staff has always been exceptional, but sometimes reception from ordering station (drive thru) has sometimes been hit or miss.
My only complaint is that this Sonic site does not give out peppermint candy with orders. What happened to the candy?

food poisoning from onion rings May 28, 2025 on St. michaels drive, santa fe nm. Birds nested in roof pooped all over my windshield (on East side of the bldg) They didn't even give me a peppermint candy!

Ordered a large unsweetened tea with extra ice st 6:17pm didn't get it until I pressed the button at 6:30 and was told that whomever was supposed have taken the order, didn't fix it and the girl that took the order the second time got it to me. This was after 3 carhops were gathered atound the bathroom door with some sort of drama.

They for got my little sisster

How is this considered a good burger? This company has gone downhill very quickly. Not to mention the guy running the drive thru put the money we spent in his pocket and not in the register. Very unprofessional.

We sat at the drive through speaker for 10 min. pulled around to the window. 7 people looked at us and just walked away. this is NOT the first time for this happening. the Sonic is in Dover Tn. WILL NO VISIT IT AGAIN.

Slow with taking orders. 15-20 minutes is to long to place a order with 1/2 cars ahead of you!

Tried to order food , intercom was acting up and was told it would take 10 minutes before I could order. Then the car- hop comes out and accused me of being rude. Then refused to take my order and told me she would call police if I didn't leave fast.

Took over five minutes to get a response after I pushed order button (two other cars in whole lot). The intercom was impossible--could not understand what staff person was saying; asked her to repeat multiple times. Slot for credit card was dysfunctional; my card 'fell in' hole and I just barely got it out, tearing part of card in process.
Milkshake machine broken so could not get what I wanted. Chile cheese burgers had barely a hint of chile. Otherwise ingredients seemed fresh but nothing was wonderful (no 'Yum!' factor). Fries were delicious--all six or eight of them. Really, there were three whole fries and a bunch of stubs.
I did ask for 'no mustard' and a side of mayo and rootbeer, no ice. All were delivered as requested. The server said 'Welcome to Sonic' and was polite as the food was presented and server named all the items ordered--all correct, but food took longer than we expected.
2 burgers, two drinks, dinky fries = $22.00 Ridiculous.
Last visit to Sonic. And I really do mean that.
This was our experience this evening.
Farmington, NM, San Juan Blvd, 5/11, 9:38 p.m.

Worst restaurant . The food is cold and the taste is not good at all. The service is too slow.