Sonatours Reviews 114

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, often highlighting tour managers who are knowledgeable, friendly, and go above and beyond to ensure an enjoyable and memorable holiday experience. Many people appreciate the well-organized itineraries, smooth travel arrangements, and comfortable hotels, which contribute to a stress-free and immersive journey. Reviewers frequently mention that the holidays are thoughtfully planned, perfectly paced, and filled with breathtaking scenery and fascinating history. However, some customers also noted inconsistencies in the quality of hotels and restaurants, with a few experiences falling below expectations. There were occasional concerns about communication regarding vital logistics, leading to confusion, and some reviewers mentioned issues with specific guides' knowledge or the professionalism of drivers.

What people talk about most

Staff

People report positive experiences with staff, highlighting their exceptional helpfulness and dedication.... See more

Holidays

Reviewers highlight positive aspects of holidays, consistently praising the well-organized and stress-free... See more

Service

Clients share positive opinions on service, with many reviewers praising the exceptional organization and... See more

Location

Reviewers mention positive feedback about location, highlighting that many trips covered a fair number of... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the hotels, food, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a great trip we had to the Canadian rockies and Alaska with Sona Tours Jitendra Sheth was an exceptional Tour Manager He always preppared for the next days tour and was full of information. He lo... See more

Rated 5 out of 5 stars

Our tour operator Dijvijay Rathod was excellent, his knowledge and passion for sharing a well structured explanation and history of our Rockies and Alaska tour was outstanding. He was very helpful, jo... See more

Rated 5 out of 5 stars

What can I say about our tour guide Digvijay Rathod (DJ). Made our memorable tour more enjoyable with his witty jokes and sharing well structured mannered tour history knowledge before visiting the lo... See more

Rated 5 out of 5 stars

Chosen tour manager, Vivek was exceptionally good at his job. He went beyond his duties to accommodate a group of 38, who were aged from 60 to 82 years old, needs. He had also organised interaction ac... See more


Company details

  1. Tour Operator

Information provided by various external sources

We are one of the largest Asian tour operators in UK. No one understands holidays as better as SONA TOURS. It’s what we do better than anyone else. With us you are guaranteed top VALUE accommodation, finest Indian food and the very best services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

114 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Trip was very good but...

Trip was well organised and we enjoyed our time very much.

The tour guide Vivek was extremely good and helpful. He was pleasant and kept the atmosphere high and cheerful.

The hotel on the first day was very lovely however the second hotel was not that good.

Also, the food was not great at all - definitely needs to be improved.
We are again travelling with Sona Tours 19th July to US and we hope the food organisation and quality is much better. And we expect the hotels to be better.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Japan was indeed Electrifying

This was my first time on an all‑India tour, and it turned out to be a fantastic experience. Ajay and the local guides kept everything running smoothly, even with a hectic schedule that still felt manageable. What really made the trip special was the group — strangers at the start, family by the end. The hotels were excellent, and most of the evening restaurants were great (apart from the Italian one). I’d definitely recommend this tour and would consider booking with Sona again.

5 April 2026
Unprompted review
Rated 3 out of 5 stars

Tulips of Holland

Tulips of Holland
Sona tours delivered what was mentioned in their itinerary.
Vivek our tour guide was helpful and calm when faced with difficult situations.
Friday evening hotel and restaurant were both excellent!
Saturday evening hotel was good, clean and breakfast was excellent. However the evening restaurant Bombay Palace meal was below standard, poor quality food and unhygienic conditions. I can elaborate if needed ! Are your restaurant not vetted before selecting ?
Also the coach journey’s were lengthy and we had a mixed ability group.
We were lucky as we all jelled in the group and had lots of fun on our long journeys on the coach.
I will think twice before I book another coach trip with Sona tours.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I went to tour to Brussels and Amsterdam

I went to tour to Brussels and Amsterdam had a brilliant experience travelling by myself. Vivek the tour guide was an amazing personality that we all loved. He helped everyone and there were few elderly people that were well looked after. It was a very enjoyable trip with lots of fun and laughter. Tulip farm is a must sea for garden lovers.

24 April 2026
Unprompted review
Rated 4 out of 5 stars

We’ve just returned from our Japan and…

We’ve just returned from our Japan and South Korea tour and had an incredible experience.

Our tour guide, DJ, was outstanding. He brought great energy to the group, was patient and attentive, and made sure everyone felt looked after throughout. The kimono dressing and sushi-making experiences were a lovely bonus and really memorable.

DJ truly enhanced the trip, and anyone who has him as a guide is in for a fantastic experience.

Hema

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Sona Tour provided us with a fabulous…

Sona Tour provided us with a fabulous experience on a beautiful Japan trip. We had a lovely group and our guide Digvijay (DJ) was brilliant. His knowledge was phenomenal, provided great entertainment throughout which made the tour memorable and existing.
On the whole a holiday with great memories

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Electrifying Japan Tour 12 days

The tour was well organised. Covered a fair number of interesting places. Although it felt a bit hectic on occasions but the balance was right between covering the places and having rest. Our tour manager Ajay Shah made the the tour interesting. His firm bur friendly manners made the tour a success.

5 April 2026
Unprompted review
Rated 4 out of 5 stars

Japan/South Korea experience

We have just returned from our Japan/South Korea tour.
Had a wonderful time, excursions were amazing and the whole trip went smoothly.
Only thing I would say is the food became a little repetitive sometimes.

Our Tour Guide DJ was fantastic. He made the whole trip enjoyable and fun. He was calm, patient and looked after everyone. The Kimono dressing and Sushi making were a great surprise !!
DJ was definitely an asset to this trip and anyone who has him as a Tour Guide will definitely have a great time.
We left the trip making so many new friends
So glad we booked this trip.

Smita, Hasmukh, Jayna & Mikesh

31 March 2026
Unprompted review
Rated 2 out of 5 stars

I can’t fault the tour guide DJ but Sona are TERRIBLE

I can’t fault the tour guide DJ, who was great. but Sona themselves as shambles. terrible communication, lies, overpriced for such a short trip to Japan (10 days total, marketed as 13). I’ll never be using Rita or Sona again.

31 March 2026
Unprompted review
Sonatours logo

Reply from Sonatours

Dear DP

We always strive to be transparent about our prices and itinerary, and all details were shared before your booking. Since the tour has concluded and you enjoyed it, we’re a bit surprised by this concern, but we appreciate your feedback and are happy to clarify any details.

Yours sincerely
Sona Tours

Rated 5 out of 5 stars

Hi thank you to DJ he bin so helpful …

Hi thank you to DJ he bin so helpful and well organized in paru and Brazil trip we had a good fun all our trips .thank u so much DJ.

5 December 2025
Unprompted review
Sonatours logo

Reply from Sonatours

Thank you, Bindu Patel, for your wonderful review! We're delighted to hear you had an excellent tour and memorable experience with DJ . We look forward to welcoming you again on future adventures! 🌟

Rated 4 out of 5 stars

Greece(Athens, Mykonos & Santorini)

We have just returned from a Group Tour of Greece (Athens, Mykonos and Santorini) with Sona Tours. our Tour Guide Vivek was very friendly. This trip was well organised with the local guides who gave us a lot of information about the history and culture of the country.

21 September 2025
Unprompted review
Sonatours logo

Reply from Sonatours

Thank you, Kaushik Joshi, for your wonderful review! We're delighted to hear you had an excellent tour and memorable experience with Vivek . We look forward to welcoming you again on future adventures! 🌟

Rated 5 out of 5 stars

Egypt Tour

I recently returned from a 10-day tour of Egypt with Sona Tours, and once again I had the pleasure of having Vivek as my guide. This was actually my second time touring with him, and I couldn’t have asked for a better experience.

Sona Tours organised everything beautifully from the detailed itinerary to smooth travel arrangements and comfortable hotels. The trip was well-paced, covering the must-see highlights while still giving us time to relax and enjoy ourselves. Traveling with Sona Tours takes away the stress of planning and lets you truly immerse yourself in the experience.

Vivek is knowledgeable, approachable, and always goes the extra mile to ensure everyone feels comfortable and included. A highlight for me was when he accompanied me on a water sports ride after my travel companion wasn’t feeling brave enough to join. That small gesture showed how much he genuinely cares about his guests enjoying every part of their trip.

I would highly recommend Sona Tours for anyone looking for a memorable, well-organised, and enjoyable holiday.

7 September 2025
Unprompted review
Sonatours logo

Reply from Sonatours

Thank you, Smita Patel, for your wonderful review! We're delighted to hear you had an excellent tour and memorable experience with Vivek . We look forward to welcoming you again on future adventures! 🌟

Rated 5 out of 5 stars

Trip to Egypt was great

Trip to Egypt was great. Vivek our tour guide was very good and friendly
Vivek was guiding us very well. Sona Tours is a great tour company to travel with. Been on tour with this company many times. Feel Very safe with them. Hotels, food and transport all excellent.
.

7 September 2025
Unprompted review
Sonatours logo

Reply from Sonatours

Thank you, Bharti , for your wonderful review! We're delighted to hear you had an excellent tour and memorable experience with Vivek . We look forward to welcoming you again on future adventures! 🌟

Rated 3 out of 5 stars

The food / Flight / Stay

The food, service and the owners @ the Indian Restaurant( India Gate ) for 3 days was absolutely poor. Despite trying to order something different ( Willing to pay for the change ) was not actioned at all and despite being told the changed dish shall come, it never came. Total lack of communication.
The Washroom facilities in the Restaurant was very poor and dirty.
On an understanding that Sona Tours would hopefully cater for Indian food for most of the days, but that was not the case.
Took an upgraded flight ( Egypt Air ). The Air hostess could not understand English, served Non Veg to the Veg eaters despite having booked strictly a Hindu Veg meal on both inward and outward journeys, and to sum it up the seats / sound systems did not work to a comfort level.
The Tour escort for the trip from London to be with us unfortunately was a absolute fresher ( Though a very nice willing to assist in whatever manner he could help with a smile )
The Local Tour guide ( Izzat ) was a fantastic knowledgeable person.
The stay in the Nile cruise boat as pretty much a 3 star and the service at the top deck was handled b only 1 server.

16 September 2025
Unprompted review

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