SonaBuds Reviews 

So far the website and ordering process has been super easy.

I was able to ask questions with your customer servicebefore I made my purchase, which was very helpful

I got a lot of advice from very helpful staff x

I received my order by delivery on Tuesday 1/9/26. When opening the package I found there were 3 items instead of 1 item that I had ordered. I checked my bank details and found that I was billed for 3 not 1.

I opened one of the boxes to test how it works and was very disappointed so I am asking for an address to return the parcel and that a full refund be recredited to me.

The lady whom I spoke with was very helpful and I asked for an address for return of the items but have not received this yet.

Could you please advise the next step in this process.

Have people who we can understand, and who know what they are doing. Also people who are oleasant and don't get mean when we have a problem.

It’s great but all this making u leave a review is a pain and I almost cancelled my order

I was very disappointed in how long it took to get the product. By the time I got it I had purchased another product from someone else.

Web site is good but order experience less than perfect. Thus, four stars.

While using the sonabuds at a Vietnamese church service, they worked good for short sentences but unfortunately for longer sermon sentences they would skip that sentence without translation to the next sentences.
I gave 5 stars for a great customer service & back up.
Regards A Briggs

Got disconnected the first time I called. Second person was quicker to find my order. Email came quickly but I still don't have info to return items.

I thought it took too long to receive the item and I made a mistake and ordered 2 epicoolers and I only need one so I would like to return one and get a refund

Many thanks

Absolute horror. CS replying slow, usually takes over a week or two. Ordered my sonabuds 17 June, now is 27 July and still have not received them. CS keeps asking me to wait 7 days and if not received contact them again. This is now second time I've been asked that. I'm just guessing how many more 7 days I will be asked to wait lol. Waist of time and money. I am not expecting to receive my order anymore. Just waisted my money and time.

First representative listened to description of issue and understood my request. Instructions for the return process were not clear.
Contacted customer service twice more for clarification and representative became sarcastic and rude.

BEWARE SCAM - Extra items charged to my card, charged in USD which was not shown on the price. Tried cancelling order but told it was processed already….. within an hour. 12 days later no tracking # or confirmation of my parcel being shipped. Customer service just lie saying they will follow up or help but nothing is done. IF YOU WANT TO THROW YOUR MONEY AWAY USE THESE GUYS

The customer service will not give me an address to return items and get a refund. Package came with no indication or markings this came from sonabuds and no indication these generic ear buds are in any way translating earbuds.once i finally got return address and sent items back at my cost still can't get them to refund. Item was not ever taken out of original packaging. Keep being told it's being done and it obviously isn't.

SPAMMERS. I WOULD NOT TRUST THIS COMPANY.