Sommer Swim Reviews 

376
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and luxurious feel, with many appreciating the unique and flattering designs. The customer service team is frequently highlighted for being helpful, kind, and efficient, often going above and beyond to assist with inquiries and issues. However, some customers also noted issues with the return policy, finding it confusing or restrictive, especially regarding sale items and the definition of 'intimate items'. A few other people also felt that the product quality did not meet their expectations, describing some items as flimsy or not matching website images, and experienced poor customer service in these instances.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, unique designs, and... See more

Quality

Customers consistently note positive experiences with quality, often praising the superior fabric, elegant... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the team's promptness,... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness and efficiency of the... See more

Return policy

People report ambiguous experiences with the return policy, with many reviewers finding the exchange and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a wrong size and the support team was really kind and helpful. Shipping was really fast too, and since I had already paid it for the first time, they offered me a refund for the second pu... See more

Company replied

Rated 5 out of 5 stars

Sommer Swim are always my go to swimwear brand. I absolutely love the quality, the styles and colours. My most favourite top of all is the Ryan. I have this in quite a few colours. This style easil... See more

Company replied

Rated 5 out of 5 stars

Great selection of styles with beautiful colors and unique cuts. I wear a small but with cup size C or D... always find shopping swimsuits online challenging. Being able to shop separates is a benefit... See more

Company replied

Rated 5 out of 5 stars

Bikinis are in the best quality - I have purchased several times! One time they send me the incorrect item by mistake. As I reached out to the customer service, they send me the correct item right awa... See more

Company replied


Company details

  1. Swimwear Store
  2. Beach Clothing Store
  3. Clothing Store

Information provided by various external sources

Luxury swimwear combining minimalistic with fuller coverage tops and bottoms in the hottest season cuts, colours and vintage prints with gold hardware, made from high quality Italian fabric.


Contact info

4.1

Great

TrustScore 4 out of 5

376 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(376)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Sommer Swim is the most gorgeous…

Sommer Swim is the most gorgeous swimwear brand I have ever seen. Their choice of fabric is really good. I just love how it look so luxurious on everyone that wear their bikinis. It's really hard to find swimwear brand with this kind of aesthetic. I'm obsessed.

17 December 2025
Unprompted review
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Reply from Sommer Swim

That you so much for this kind review lovely! X

Rated 5 out of 5 stars

Sarah’s excellent customer service

Sarah was such a help when I received an order and the product was actually the wrong top. Seemed like the factory might have put the incorrect labels on all of the packaging. Sarah helped to not only get me the correct product overnighted with Fedex but also was so quick and excellent with handling this issue. One of my favourite brands for product and now for customer care as well.

10 December 2025
Unprompted review
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Reply from Sommer Swim

So glad you had such a positive experience with our team, Erin! X

Rated 5 out of 5 stars

Such beautiful quality swimwear

Sommer Swim are always my go to swimwear brand. I absolutely love the quality, the styles and colours.
My most favourite top of all is the Ryan. I have this in quite a few colours. This style easily fits any body shape and the gold hardware just makes it such a beautiful bikini top. I love to wear it under a linen shirt on tropical holidays and have the shirt buttoned down so the gold and little of the bathers can be seen, in particular it looks great in the Leopard print under a black linen shirt, so stylish.
I have always received such wonderful support from customer service as well if I need help with sizes or return etc they are so friendly and helpful 🤩

10 December 2025
Unprompted review
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Reply from Sommer Swim

Hi Sam, thank you so much for your review! We love hearing how our customers style their Sommer pieces! So glad you've had such great interactions with our team! X

Rated 5 out of 5 stars

5 stars

5 stars. I have 3 bikini's so far .. and counting! Great quality material and craftmanship, beautiful hardware and a great fit! Bonus - the customer service is also great!

8 December 2025
Unprompted review
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Reply from Sommer Swim

Thanks for taking the time to review us Vanessa!

Rated 1 out of 5 stars

Do not buy from this brand

Do not buy from this brand. The swimsuits may look pretty but they are cheap and poorly designed. I bought a set from them and am so disappointed. The top is flimsy, made from cheap material and has no way to adjust the traps and also offer NO support. For how expensive the suits are, this should not happen. Their exchange and return policies are terrible. Do not waste your money. It’s a total scam. I bought a suit for my honeymoon and I’m extremely disappointed with the quality. I caution anyone from buying from here.

5 December 2025
Unprompted review
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Reply from Sommer Swim

Hi Mira, all items purchased on store can be exchanged or returned excluding sale items. If you have purchased on sale this was advertised in our banner and also in our policies as finals sale. We are confident in our product - if you have experienced any issues please reach out to our CS team.

Rated 5 out of 5 stars

Love love love the new collection

Love love love the new collection! Best customer experience too as I reached out to the team wondering what top would suit a larger bust (I am a 12D). Now I'm obsessed with my new Aurelia top and want it in all 3 colours! My new fave swim brand xx

19 November 2025
Unprompted review
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Reply from Sommer Swim

Hi Bee, thank you so much for taking the time to review our new collection! We're so glad you love the Aurelia too x

Rated 5 out of 5 stars

Amazing Experience + Swimwear

Just ordered from Sommer Swim and I’m already impressed!! Their customer service was amazing, quick and easy to work with. On top of that, the swimwear feels high quality and the styles are really flattering. Definitely my new fav swimwear brand!!

3 November 2025
Unprompted review
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Reply from Sommer Swim

Thanks so much for taking the time to review us Hanna, love hearing about your experience!

Rated 5 out of 5 stars

Love!

I'm so impressed with this swimwear! The fit is perfect, super flattering and supportive without feeling restrictive. Fabric feels premium and holds its shape.

6 November 2025
Unprompted review
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Reply from Sommer Swim

Thanks for your lovely review, Rene!

Rated 1 out of 5 stars

Inaccurate size guide, Bad return/exchange policies, Really bad customer support

I ordered a bikini and selected my size based on their size guide. It should have fit me perfectly, based on the size guide, but it did not. Because they have a no returns policy, I asked to exchange. Because I used a coupon code for a discount (that brought the price down from almost $200 to $167) they said exchanges weren’t possible on sale items but that they would made an exception. Okay, so I had to email back and forth to get the exchange approved. Then they only gave me $152 store credit back. So now I’m out $15 and still have to figure out which set is going to fit me best. So if I have to purchase and exchange multiple sets trying to get the right size, that could end up being very costly. I wrote to their customer support to express my frustration with this and they were not helpful at all and basically gaslit and ignored my concerns. Very bad customer service. Bad return/exchange policy. Complicated exchange process. Still not swimsuit because I’m afraid to buy something else from them even though I have the store credit.
I’d rather buy from other quality swimwear brands (like Monday Swimwear) that allow reasonable return and exchange policies.

I also purchased the $20 two-day shipping and it didn’t arrive for 5 days.

I’ll never buy another swimsuit from Sommer swim. Bad policies. Bad customer support.

24 September 2025
Unprompted review
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Reply from Sommer Swim

Hi Meghan, I've looked into this order and you purchased during our 30% off sale, which was strictly no returns or exchanges as advertised. It's evident our team went about and beyond to allow you to exchange during sale period. Additionally general postage within North America on orders is free, which includes on exchange orders. UPS Expedited is $14.90 which is 2-3 business days from the moment of dispatch, per indicated in our policies. Any store credit is to the value of goods AS PURCHASED. Thank you, Sommer Swim

Rated 5 out of 5 stars

Bianca and Sarah at Sommer Swim were…

Bianca and Sarah at Sommer Swim were absolutely amazing! I needed to return a swimsuit and exchange it quickly because of an upcoming trip, and they made the whole process seamless. They were kind, responsive, and handled everything so efficiently my new swimsuit was shipped out the next day without any stress. Their customer service went above and beyond, and I’m so thankful for their help. I’ll definitely be shopping with Sommer Swim again thanks to them!

23 September 2025
Unprompted review
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Reply from Sommer Swim

Hey Raegan, thank you so much for your review! We are so glad Bianca and Sarah were able to assist you well! We appreciate your support of our brand! SS

Rated 5 out of 5 stars

My favourite swimwear brand

My favourite swimwear brand! I love Sommer Swim, their style, quality and customer service are unmatched. I have bought many bikini’s from them over the years and will always come back to this brand because of their stunning designs and I know the quality is made to last, highly recommend! ❤️

8 October 2025
Unprompted review
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Reply from Sommer Swim

Thank you so much for this detailed review Emilie! We appreciate your support of our brand! SS

Rated 5 out of 5 stars

Most beautiful classic colours and…

Most beautiful classic colours and designs, highest quality - i still wear my bikinis from 2019 and they are in immaculate condition. amazing customer service

3 October 2025
Unprompted review
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Reply from Sommer Swim

Thanks so much for taking the time to review us Margaux, and thank you for your support of our brand! X

Rated 5 out of 5 stars

I really love Sommer Swim's swimsuits…

I really love Sommer Swim's swimsuits overall. They have unique designs and they're good quality. But their customer service is unmatched. They normally don't accept returns for refunds on sale items, which is inconvenient. But I was going through something out of the ordinary, and Sarah from customer service, made everything so easy for me. She is truly incredible, and I'm so happy that Sommer Swim values having a good customer service team.

29 September 2025
Unprompted review
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Reply from Sommer Swim

Thanks so much for taking the time to review us Haley, and so glad Sarah was able to provide you with great customer care it's super important to us! X

Rated 5 out of 5 stars

Best customer service!

Best customer service!! Sarah has been so lovely and so helpful! I had trouble with sizing, discount codes, and store credit and she helped me with everything. Very quick to reply too! I’ve never had this type of customer service online before. Thank you so much!!

22 September 2025
Unprompted review
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Reply from Sommer Swim

Hey Emma, thanks so much for taking the time to review us babe and so glad the team have been helpful! X

Rated 5 out of 5 stars

The best swimwear brand

The customer service is so fast, friendly and helpful. The quality of the swimwear is unmatched. Absolutely love Sommer Swim!

4 September 2025
Unprompted review
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Reply from Sommer Swim

Thanks so much for taking the time to review us Jazz!

Rated 5 out of 5 stars

One word: luxurious!

Incredibly happy with my Sommer Swim pieces! The fabric is absolutely luxurious - so soft and buttery. The cuts are so flattering and unique. These are pieces made to last, not just trendy throwaways. Fast shipping and super friendly, and efficient, customer care. Highly recommend! :)

4 August 2025
Unprompted review
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Reply from Sommer Swim

Thanks Bianca - so glad you are loving your pieces!

Rated 1 out of 5 stars

No refund

Unfortunately, I cannot recommend buying from this shop. The store does not offer returns for sale items. I only found out after I bought the item (which has a weird fit, by the way). While it's technically legal, it is not customer-friendly, especially for a shop that is so expensive. Stay away if you want to spare yourselves a huge disappointment.

8 September 2025
Unprompted review
Sommer Swim logo

Reply from Sommer Swim

Hi Sonya, sorry to hear this issue has occurred. We do have strict sale policies particularly with a 30% off Flash Sale as advertised throughout the sale and is also detailed in our policies. Please reach out to our customer care team in regards to this order. Thank you

Rated 5 out of 5 stars

Long lasting high quality swimwear

I have been a customer of Sommer Swim for over 9-10 years, and I have to admit that they are the most long-lasting swimwear I have ever tried. I live by the beach and use them all year round, and the quality is incredible. Yes, pricey, but it's worth it and they run great discounts!

2 September 2025
Unprompted review
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Reply from Sommer Swim

Thank you Zenia, for taking the time to review us!

Rated 1 out of 5 stars

Nipple is visible all the time

The bikini tops are €100 each?! And they move from your breast al the time. Was at a beachclub party when a boy had to tell me my nipple was showing. And no i wasn’t drinking. I was pulling on it all night.

Horrible!

And of course you dont get a bigger size.

25 August 2025
Unprompted review
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Reply from Sommer Swim

Hi Nimue, sorry to hear you had an incident with your set. It sounds like another style might be more suitable or perhaps sizing up. If L was the size purchased and it wasn't suitable then on arrival it could have been returned. However only new unworn items can be returned per our policies.

Rated 5 out of 5 stars

A brand that truly cares about its customers

I have purchased swimsuits from this brand several times, and I can confirm that they are products of high quality, with great attention to materials and details. Recently, I found myself in a complex and difficult situation, but the customer service proved to be serious, attentive, and supportive. A distinctive element of a brand is its ability to trust its customers and to handle difficult moments with professionalism and integrity — and this was clearly demonstrated to me. For me, this is a true sign of reliability: not only beautiful swimsuits, but also a brand that truly takes care of its customers. I will definitely continue to purchase and recommend this brand with confidence.

25 August 2025
Unprompted review
Sommer Swim logo

Reply from Sommer Swim

Thank you so much for leaving this positive review lovely - it will be passed onto the team!

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