Once I managed to get through to talk to someone, Ellie was excellent, and very helpful going through the process to report the accident. Unfortunatetly, like so many companies now, it took ages lis... See more
Company replied
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Review summary
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What people talk about most
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I spoke with a Young Lady called Milli. Who was very clear and very helpful with information regarding the repairs to my van after been hit by another driver. She went above and beyond to mak... See more
Company replied
Ellie was incredibly empathetic, compassionate, friendly and calm. She was thorough and helped me clearly understand my options after my accident. I suffer badly with social anxiety and she tried very... See more
Company replied
Facing an enormous amount of distress and confusion I was place in the hands of a lady called Jade. She listened as I poured my fears and tried to make myself coherent. Within 20 mins I was calmed,... See more
Company replied
Company details
Written by the company
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Contact info
Lysander House , BS10 7TQ, Bristol, United Kingdom
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3.9
Great
608 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Stay away from that scam company
Stay away from that scam company. My car has been written off and somerset bridge prepared the valuation of my car £4700 when the cheapest I found on the market was £9000 i made a challenge and they rise up the value to £5200 what still sound like not funny joke I didn't agree on that valuation too and I spoke with the manager who said "all I can do is to make an official complain what will take 8 weeks and more likely won't change anything". He also suppose to send me all the details to make a complain but obviously he didn't. It took 2 months to get me to the point where I still have no car, where I can't even repair it by myself and been left without compensation.
20 June 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Don’t take insurance out with theses…
Don’t take insurance out with theses nasty people. My hit an uneven bump in the road causing damage to my car underneath. They are quick to tell you no. They suggest a mechanical issue but my car just passed MOT 2 months ago. Anyway I pay comprehensive and this doesn’t include a courtesy car nothing ridiculous. Now we are waiting for them to accept my claim after threatening to investigate making it seem as if I’m a criminal. The only fraud here is Somerset bridge. I always make sure every new driver I teach not to use this company I’ve even recommended other driving companies not to recommend this company to their drivers. If your numbers go down it’s from me I will make sure no one applies here.
16 June 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Spoke to a guy called Tom from claims…
Spoke to a guy called Tom from claims he was really helpful and everything was handled quickly and professionally
13 June 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I’m horrified with my experience with…
I’m horrified with my experience with them. I was involved in an incident which was not my fault. The other party has admitted to fault. The damage is worth less than £500 yet I have to pay excess of £500. So what was the point of doing my insurance with them. Next year will stick with admiral
12 June 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Claim handler was proffessional, comapasssionate and understandin
I recently had to report small incident ,due to Sad & unforseen circumstances it took a while get all the information ,i spoke to a lady called Pauline who was so very kind and lovely and listened with patience as i explained about the day of the incident on daughters wedding day,when i was called to A&E regarding my parent ,the resulting bereavment! the lady claims handler was so kind and patience whilst asking relevent questions and explaining the procedure , providing the reference number and an email address to send the images and estimates to.
I had looked on go skippy to report the claim a couple of weeks previuosly and it didnt recognise my policy ( In the renewal cycle ) so gave a number to contact this was the only downside of the process as i work 8:30-17:30 so each time i rang the phone lines where closed and i ended up having to take time off to ring the claim through.
i felt that i was dealt with proffesionally and with compassion and consideration all the while taking all the relevent information in a fault accident.
11 June 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Absolutely useless
Absolutely useless
I wouldn't bother using these. Absolutely crap. Unprofessional. Uneducated staff. Overpriced. Use a proper company. Don't follow up incidents or claims. Actually a waste of time even being insured tbh
10 April 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Tom was amazing and really helpful in…
Tom was amazing and really helpful in the first time in my life I was in the need of make a claim.
Thank you very much Tom
10 June 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
WORSE COMPANY EVER TO USE FOR CLAIMS
Bag of Shit, wouldn't recommend at all, most of the staff dont want to be there and the customer service is appalling, especially the manager.
I am a victim of a hit and run, when I gave them the registration number of the other viechle they confirmed its insured with a certain company. I contacted this company and they confirmed that they do not insure the third party's vehicle. When I made Somerset aware, the third party is not nsured with the information that they gave to me, they was asking me who was the insurers. LOL
Why am I doing your job? You should tell me and have the correct information.
The claims people was telling me that I have to pay my access for my vehicle to be repaired knowing it wasn't my fault because they are not a 100% they can recover my money back because of the incorrect information. The database that they use must be OUT OF DATE OR NEED UPDATING because I contacted the same company who they use to gain insurance information and I was given the correct insurance details. (But not the one that they confirmed to me by 3 different agents).
I am ready to cancel my insurance because of this s*** company.
9 June 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Chloe was incredible
Chloe was incredible.
Im 42 years old and never had an accident. I was in shock and unsure of how to manage or proceed.
Her kindness and gentleness is a great asset to the industry. Something I didn't not expect to encounter.
6 June 2025
Reply from Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with one of our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Quick friendly call
Called today and was answered quickly, spoke to Tom who was very reassuring and informed me fully of process. I am really pleased with service received
5 June 2025
Reply from Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with one of our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
do not use this company total crooks
do not use this company total crooks
2 June 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I USUALLY DON’T WRITE REVIEWS BUT…
I USUALLY DON’T WRITE REVIEWS BUT PLEASE AVOID AVOID AND AVOID. I’LL BE SPEAKING TO THE OMBUDSMAN AND MY SOLICITOR
5 December 2024
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
AVOID LIKE THE PLAGUE
Sell you insurance then when signed, they ask for documents, when they get them, they say policy needs changed and then charge you £50 admin fee, and £550 to keep your car insured otherwise you need to cancel, if you cancel you get charged £35 plus a months fee plus a finance charge plus plus plus. You are better paying the extra £200 and going with a reputable insurer
COMPLETE SCAMMERS
27 May 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Max was very patient and clear about…
Max was very patient and clear about information needed. He was also empathic and I felt he listened and put me at ease whilst I was reporting my accident. Thank you for your assistance. Pauline
8 May 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Excellent service by Karen who answered…
Excellent service by Karen who answered all my questions in stressful situation. Very knowledgeable and easy to deal with.
14 May 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I Spoke to Tom who was very helpful
I Spoke to Tom who was very helpful, informative and caring!
13 May 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
A good experience
An upsetting experience was made easier to go through by Toms understanding and professionalism
13 May 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
10/10 customer service!
I just wanted to say a big thank you to Karon for her outstanding help with my recent car insurance claim following an accident. From the very start, she was incredibly professional, patient, and reassuring—exactly what you need during a stressful time. She explained everything clearly, kept me updated at every stage, and made the whole process feel a lot more manageable.
Her attention to detail and calm, friendly manner genuinely made a difference, and I felt completely looked after. It’s not often you come across someone so helpful and efficient, and I honestly can’t thank her enough.
Cheers, Karon – you’ve been absolutely brilliant.
12 May 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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