Solstice SunglassesReviews 

196
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, finding them to be as described and feeling high-quality right out of the box. Some also highlight positive interactions with customer service representatives, who are described as helpful, patient, and attentive in resolving issues. Conversely, a significant number of people experienced considerable delays with their orders and shipping, often waiting weeks longer than expected without clear communication or tracking information. Some customers also received products that were either used, damaged, or not as described, sometimes lacking essential accessories or original packaging. There are also reports of difficulty reaching customer service or getting satisfactory resolutions for problems, leading to frustration and the need for external intervention.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and authenticity; some customers express... See more

Order

Reviewers express significant dissatisfaction with their orders, citing frequent cancellations and long... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast delivery, some receiving... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness, attentiveness,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction, noting that... See more

Reviews shaping this summary

Rated 3 out of 5 stars

You could, certainly improve the comunication!! For more than 10 days I had no word about my order! The product is amazing! After a while I received my order!

Rated 2 out of 5 stars

For the price I paid, I would have expected much better visual quality; the quality of the plastic and the product overall is comparable to a simple pair of $50 sunglasses and I’m talking about Armani... See more

Rated 2 out of 5 stars

Poor communication when my order was late caused me to purchase a different pair of glassses for a trip. There should have been plenty of time with the 7-10 business days they said. Skeptical about bu... See more

Rated 2 out of 5 stars

They took longer than expected to arrive, and one of the hinges was bent, causing the left temple to point downward. I had to take them to an optician to have them fixed because I didn’t want to wait... See more


Company details

  1. Sunglasses Store
  2. Clothing Store
  3. Fashion Accessories Store

Information provided by various external sources

Men's, Women's and Kids Designer Sunglasses from Fashion brands such as, Fendi, Gucci, Maui Jim, Dior and more available at Solstice Sunglasses.


Contact info

3.0

Average

TrustScore 3 out of 5

196 reviews

5-star
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1-star

No history of asking for reviews

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3.0

All reviews

(196)

189 reviews in the last 12 months

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Rated 5 out of 5 stars

Great price

I was looking for new frames for my prescription glasses and found a great price for the ones I was interested in. Previously purchased another pair of sunglasses. Came in on time and well packaged , zero issuse .
Thank you !

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Your site is almost to be perfect!

Everything was easy and clear to made it, just only one more thing you need to add at your site online to be perfect, give to your customer the option at checkout the opportunity to split payment when customers wants to pay with more than one method payment.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service and Top-Quality Sunglasses

I had an absolutely wonderful experience shopping with Solstice Sunglasses! From start to finish, the customer service was exceptional. Lisa, in particular, made the entire process so smooth and enjoyable. She was friendly, responsive, and always went out of her way to communicate clearly and helpfully. Her professionalism and warm attitude truly stood out, making me feel valued as a customer.

My new sunglasses are perfect—I love them! The quality is excellent, and they arrived even faster than I expected, which was such a nice surprise. It’s rare to find a company that combines great products with such outstanding service, but Solstice really delivers on both.

I highly recommend Solstice Sunglasses to anyone looking for stylish eyewear and an amazing shopping experience. Their customer service, friendly and forthcoming communication, made it all unforgettable!

25 February 2026
Unprompted review
Rated 1 out of 5 stars

PLEASE DO NOT ORDER FROM THIS PLACE!!

PLEASE DO NOT ORDER FROM THIS PLACE!!! I PLACED AN ORDER BACK IN JANUARY 5TH AND HAVE NOT RECEIVED MY GLASSESS. MY FIRST ORDER THEY STATED THEY WERE WAITING ON MY GLASSES TO COME AND WHEN I REACHED OUT IT WAS 4 WEEKS AFTER THE DATE THEY WERE SUPPOSED TO COME. THEN I DID A REPLACEMENT ORDER AND THEY ARRIVED WITH OUT MY PRESCRIPTION. I SENT THEM BACK THE SAME DAY AND THEY RECEIVED THEM AND WAS SUPPOSED TO PUT MY PRESCRIPTION LENS IN AND I HAD TO CALL THEM A WEEK LATER AND WAS TOLD THEY WOULD BE SHIPPING OUT AND STILL A WEEK LATER I STILL DID NOT RECEIVE THEM. CALLED BACK AND THEN WAS TOLD THE FRAME WAS DAMAGED WHEN THEY WERE FITTING THE LENS IN AND STATED MY ORIGINAL GLASSES I ORDERED HAD FINALLY CAME IN AND LAST WEEK ON MONDAY THEY STATED THEY WOULD BE SHIPPED OUT AND HERE IS ANOTHER WEEK GONE BY AND STILL NO GLASSES. THEY STATED THE ONLY THING THEY WOULD DO WAS JUST GIVE ME PRIORITY SHIPPING AND NOTHING ELSE TO COMPENSATE. I AM VERY DISSAPOINTED AND WILL NOT ORDER FROM THEM AGAIN!!!!!

9 March 2026
Unprompted review
Rated 1 out of 5 stars

You never sent the glasses

You never sent the glasses, and stopped responding to my email thread about canceling/refunding my money.
Order #95883

Bad customer service. Would not recommend.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

easy ordering

saw an add for new sunnies and on a whim bought them. the process was quick and could not have been easier. highly recommend!

4 March 2026
Unprompted review
Rated 1 out of 5 stars

This is insane!!

This is insane!!! It’s been 2 weeks since I ordered a pair of sunglasses from them, and all I keep receiving is the same replies back to back. Excuses back to back.
They’re telling me that some YSL glasses I ordered are overseas and that they have a delay. This seems so fishy.
I have a bad feeling about this!!!!!!!!

17 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible! My order was canceled with no explanation. This was a gift and was expecting it to be delivered soon. I even received an email confirming it was being shipped.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

I was really happy with my experience. They had what I wanted, sent what I ordered and got them to me before they promised. Their integration with the Shop app made tracking very simple. I'd definitely order from them again without hesitation.

18 February 2026
Unprompted review

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