SOLOS Reviews 3

We bought 2 height-adjustable desks for our kids. The desks look nice. However, the quality is really where the problem is.

First thing, missing 1 screw + 1 mis-aligned holes. I tried to contact Solos-it, received 0 response. So after making sure the desk is safe. I stopped trying to contact them.

Now, after several month of very light use, one of the desks shown “UNL” and does not respond to any clicks. We checked user manual and tried everything. Just can’t get the desk to work. The manual suggests to contact customer service. But our emails were not attended, and we found a phone number (surprisingly hard to find) and our calls were not picked up and my messages were not replied.

This company charges high price for their product and does not have any customer service?! To me, this is a complete scam! Extremely dissatisfied!

{Update}: Once I was able to get someone via e-mail during working hours, they were able to able me with shipment changes and even got the tabletop replaced (free of charge) after noticing a big chip on the top of the table. This desk was easy to set and works great. I love the slickness of it and how the mechanics work really well. Hence changing my rating from 1 star to 3. I still think Solos should improve their customer service responding to customers calls.

--------
I really hate to do this because the desks look so nice. I researched standing desks for weeks and used this site as one of the places to read reviews. They all seemed so positive. But I feel like I have to warn other ppl about Solos-IT. I ordered my v2 standing desk from Solos. The order was shipped very fast and I was given a delivery date---great. A few days later I found out it would come earlier than expected, even better. While tracking the order, I noticed one of the shipments has an "exception" status, while the other is in transit. I started to reach out to Solos (via their non responding phone number and e-mail) to check what's going. No response. Ok, no worries the new delivery date is still not here yet. On the day of the delivery, the 1st package gets delivered and the 2nd shipment still says "exception". I reached out again to Solos via phone and e-mail. I get a very generic response (late at night) via e-mail asking the same questions I've pro-actively responded in my initial e-mail. Then the response I get "the warehouse manager may have changed the shipment with another tracking number" Ok why? I don’t know, then what's that new tracking number? no ack. I checked with FedEx and find out the 2nd shipment was incorrectly labelled that their system deems it "un-deliverable" so it has to be sent back to shipper. I replied to Solos support e-mail with this info (mind you they have not reached to me with any updates whatsoever--- I had to find it myself with FedEx). I let them know what I’ve learned. The next day (late again), I get an email "did you receive the package, the warehouse manager says it was delivered" even though I already explained that I received one package only (tabletop). So, I had re-explain it. At this very moment, I still don’t have any update on the 2nd package. I have tried calling; (650) 446-4400 (the only phone # on the website); chatting with "operator" bot; messaging their "customer support" inquiry portal; left voicemails; and e-mailing all multiple times. no response, care or urgency to rectify the matter. I don't even need an apology---I just need someone to actually look into the matter and send my what’s missing. But it seems once you’ve placed an order (and they take the money), you can’t ever get any customer support. If you are considering a Solos-it purchase, please be warned. Because if you need any help from them you won't get it.

Horrendous behavior by this company. They advertised NEXT DAY product delivery for the DTEN ME Zoom Video appliances. I placed an order for two units on 10/07/2021 which did NOT arrive next day, or next week, or even the next week, or even 3 weeks after placing the order.

I requested a full refund and cancellation of my order and received a message on 10/17/2021 that they would check to see if it had shipped and if not would cancel the order. Still no refund 7 days later and no further communication.

This is a typical Chinese company - they lie, cheat, and steal - DO NOT purchase from SOLOS-IT.