Solitaire Plumbing & Heating Ltd Reviews 58

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and efficiency, often highlighting their professional and friendly demeanor. Many people appreciate the excellent service, noting the punctuality, clear communication, and the tidy way the work is completed. Some reviewers also mentioned specific instances of engineers being knowledgeable and taking great care with installations, even in challenging situations. However, a few other people also felt that there were occasional delays in arrival times or issues with initial communication regarding appointments.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the efficiency and professionalism of the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just had quite a few electrical jobs done.Sam and Paul arrived to do the works,they were hardworking,polite,very clean and tidy and helpful with advice given.I would recommend solitaire to anyo... See more

Company replied

Rated 5 out of 5 stars

I can thoroughly recommend Solitaire. They’ve just fixed my boiler in time for me to return from overseas to this freezing weather! Their engineers are very knowledgable, polite and efficient. They ca... See more

Company replied

Rated 5 out of 5 stars

First Class plumbing Services. They have carried out various jobs for me. Their response to my enquiries have always been prompt, well organised in notifying me and attending at the time given. Thei... See more

Company replied

Rated 5 out of 5 stars

Exceptional service by Solitaire in finding and repairing a leak from my bath waste. Tradespeople always unnerve me a bit as they are dealing with things I don't understand and can't imagine sorting!... See more

Company replied


Company details

  1. Plumber

Written by the company

Which! Trusted Trader, Solitaire, are a fully qualified locally run company working in Essex, Kent and surrounding areas to work with Natural gas, LPG, Oil, and all domestic and commercial plumbing works, carrying out services and breakdowns on all heating and hot water systems including maintenance contracts to suit all budgets.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

58 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Very good service . From start to finish. Both plumbers were very good . We will have you again

1 May 2026
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Good morning, thank you so much for leaving this lovely review. I will make sure the relevant engineers and manager and notified of this great review

Rated 5 out of 5 stars

Solitaire done a great job for us.

Solitaire done a great job for us.
The workmanship was excellent, the plumbers were professional and friendly.
We would highly recommend this company and will certainly be using them again

11 March 2026
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Good morning, thank you so much for taking the time to leave this lovely review. I will pass on your kind comments to Nick, his manager and everyone else involved. Thanks again

Rated 5 out of 5 stars

From the receptionist’s to the guys who…

From the receptionist’s to the guys who answer and solve your problem this firm is great and I would not hesitate in recommending them. They all deserve a star. Thank you Nannette

17 April 2026
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Hi Nannette, what a wonderful review to read. Thank you so much for taking the time to do this. I will pass on your kind comments to all involved

Rated 5 out of 5 stars

Quick fix of annoying outside tap leak

Quick fix of annoying outside tap leak. In and out in half an hour and great price. Would use this company again. Friendly professional engineer also.

13 April 2026
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Hi Chris, thank you so much for taking the time to leave this review. I have passed on your kind comments to Dan and his manager

Rated 5 out of 5 stars

Quality work and excellent customer care

This was a really great experience from start to finish. Communication was good throughout - helpful and professional advice about the work that needed to be done, a comprehensive quote for the cost of the works and letting me know when the engineers would be arriving.
Overall my seamless, friendly and trustworthy experience was a super example of a firm delivering quality work combined with excellent customer care.

9 April 2026
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Hi Eric, thank you so much for taking the time to leave such a great review! I will pass on to the team

Rated 5 out of 5 stars

Exceptional service by Solitaire in…

Exceptional service by Solitaire in finding and repairing a leak from my bath waste. Tradespeople always unnerve me a bit as they are dealing with things I don't understand and can't imagine sorting! However, the Solitaire Team arrived when they said they would, were polite, kept me informed of what the issue was and explained how they were going to solve it - which they did quickly and with no fuss or drama! They also left everything spotless. A really lovely team and I have no hesitation in recommending them.

4 March 2026
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Good morning Paul, what an amazing review to read! Can't thank you enough for your review and custom. We look forward to helping with any future repairs.

Rated 5 out of 5 stars

The work came following our annual…

The work came following our annual boiler service. Our boiler was on the edge of failure due to age and inefficiency. We asked for options to change our system and each one was explained. We had an informed choice. All the staff were polite and cared about the work. We are very pleased with the work. It is neat, tidy and we were kept informed all the way through. We have used solitaire for many years due to their professional approach. It is hard to find good tradesman so it is nice when you can trust them.

24 February 2026
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Good morning, thank you so much for taking the time to leave this wonderful review. I will pass it on to all involved.

Rated 5 out of 5 stars

First class electricians - highly recommended

Sam and Paul did some electrical work for me, replacing the electric feed to an out building. They were extremely professional throughout the works and I was really happy with the final outcome and the quality of their work.
I highly recommend them for electrical work and will look to book them for future electrical works at my home.
Thank you!

13 February 2026
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Hi James, thank you so much for your review. We really appreciate you taking the time and I will pass on your kind comments to all involved

Rated 5 out of 5 stars

First class plumbing services

First Class plumbing Services.
They have carried out various jobs for me. Their response to my enquiries have always been prompt, well organised in notifying me and attending at the time given. Their workmanship is excellent and after the work has been carried out they leave everything neat and tidy.

14 February 2026
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Good afternoon, thank you for taking the time to leave such a great review. I will pass on your kind comments to all involved

Rated 5 out of 5 stars

Excellent service

Excellent service, very quick, friendly, would highly recommend!!

13 February 2026
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Good afternoon, thank you so much for leaving this review. I will pass on on Daniel and his manager

Rated 5 out of 5 stars

Annual Boiler Service

I had a boiler fitted by Solitaire 12 months ago and they have just carried the annual service. They pride themselves on delivering great quality workmanship and great customer service and this time was no different.
Daniel the engineer, explained what would happen, carried out the work and answered a couple of questions I had, at the end.
He was polite and courteous and very easy to talk to. He even bled a couple of radiators as well. I will definitely be using Solitaire again as I have every faith in their ability to advise a deliver what is best for their customers.

30 January 2026
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Hi Helen, what a wonderful review to read, thank you so much for leaving this! I will pass on your extremely kind comments to Daniel and everyone else involved. If there is anything else we can do, please don't hesitate to ask

Rated 5 out of 5 stars

First class service on time clean job…

First class service on time clean job done with very polite and friendly engineers
Easy to communicate with all round great service
Thank you

2 January 2026
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Good afternoon, thank you very much for taking the time to leave this review. I will pass it on to George and his manager.

Rated 5 out of 5 stars

Great job

Great job, Sam and Paul!

23 January 2026
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Good evening, thank you for your review and kind words.

Rated 5 out of 5 stars

I have just had quite a few electrical…

I have just had quite a few electrical jobs done.Sam and Paul arrived to do the works,they were hardworking,polite,very clean and tidy and helpful with advice given.I would recommend solitaire to anyone needing any works doing such as plumbing and electrics.Its very hard to trust workmen these days but solitaire workmen are definitely trustworthy I will have them back for future works knowing every job will be done to a high standard.Thank you again Sam and Paul .

19 January 2026
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Hi Alison, what a wonderful review to read! Thank you so much for this, it really goes a long way. I will pass on your kind comments to all involved.

Rated 5 out of 5 stars

Excellent service professional &…

Excellent service professional & friendly.

13 January 2026
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Hi John, thank you so much for leaving this review. If you get a chance, we would really appreciate an email or phone call to advise us of your postcode and surname so we can pass on this review to the correct engineer and their manager.

Rated 5 out of 5 stars

Great service .

Have used Solitaire before a good while ago and they were excellent then, so it was an easy choice to call them this time ( in a different house) and they didn’t disappoint. Excellent.

8 January 2026
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Good morning Janet, thank you so much for leaving this wonderful review. I will pass on your kind comments to Nicky and his manager

Rated 5 out of 5 stars

Boiler repair at very short notice

I can thoroughly recommend Solitaire. They’ve just fixed my boiler in time for me to return from overseas to this freezing weather! Their engineers are very knowledgable, polite and efficient. They came when they said they would, once to assess and then to fix. . Costs were transparent and reasonable. Excellent service all round. Thank you.

5 January 2026
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Good morning, thank you so much for this review. I will pass on your kind words to all involved

Rated 5 out of 5 stars

Newcombi boiler installation

We recently had a new boiler installed by Daniel of Solitaire Plumbing & Heating. The service we received was 1st class with Daniel being helpful, thoughtful, considerate, clean and tidy, and professional at all times.
I could not recommend Solitaire more highly.

28 November 2025
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Good morning, please accept my apologies as it doesn't look like I replied to this review.
Thank you so much for taking the time to leave this, it really is appreciated.

Rated 5 out of 5 stars

I have had Solitair as my boiler…

I have had Solitair as my boiler servicing for the past two or three years and it made sense to me to use therm again to rectify a leak on my radiator TVR. As usual the engineer assigned to my job was on time, introduced himself and was polite, efficient and helpful throughout the time he was with me. He was a credit to a very reliable and local company for all my heating problems. I highly recommend them to others for simlar work.

16 December 2025
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Thank you so much for taking the time to leave this lovely review Mick. We wish you a very merry Christmas and if we can be of any further help, please feel free to ask.

Rated 5 out of 5 stars

Speedy professional service

Speedy professional service

12 December 2025
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Hi Nina, thank you do much for your 5 star review. It really does go a long way :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look