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Solippy Reviews 702

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TrustScore 5 out of 5

4.8

Perfume Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and speed of delivery. Many people found the products to be of great quality and genuinely authentic, often at very competitive and reasonable prices. The ordering process is frequently described as easy, with clear communication throughout. However, some customers also noted issues with their orders, including delayed or undelivered items, and tracking problems. A few reviewers expressed concerns about the authenticity of certain products, finding them to be weak or not as described.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the quick delivery times,... See more

Product

Reviewers highlight positive aspects of product. Customers are pleased to find products that are hard to find... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight the competitive and... See more

Service

Consumers find service to be positive. Many reviewers praise the efficiency and speed of the service, with... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process easy, with good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time that we have used this supplier. First attracted by the very competitive price and delivery charge of the item chosen - Acqua di Parma body wash. Delivered to a separate address than ours... See more

Company replied

Rated 5 out of 5 stars

Looked online & saw a great price for my favourite perfume. On placing my order from the start, communication was commendable throughout. Whilst there was no rush for my order it arrived within a go... See more

Company replied

Rated 5 out of 5 stars

I have had difficulty trying to get this particular eye pencil so was amazed when I found your company supplied it ! The price was great , the communication was great , letting me know when it would b... See more

Company replied

Rated 5 out of 5 stars

Ordered 3 items and also sent a message to Tara regarding delivery price. Turns out that it was the same price which was excellent. Tara kept me informed of the delivery and postage dates and it... See more

Company details

  1. Perfume Store
  2. Cosmetics Store
  3. Hair Product Store

Written by the company

So Lippy™ is an independent UK beauty retailer established in 2004, offering a curated range of fragrances, skincare, grooming and home fragrance from trusted global brands. We operate exclusively through our official website: solippy.co.uk. We are committed to fast dispatch, reliable customer service and authentic products sourced from reputable suppliers. Please note: So Lippy™ has no connection to Solippy.com or any similarly named websites. Any customer enquiries or reviews relating to other retailers cannot be resolved by us

Contact info

4.8

Excellent

TrustScore 5 out of 5

702 reviews

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Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

An excellent service

My first order from this company. I decided to pay for a premium delivery which arrived on time in spite of the Christmas rush.
A good experience with fast efficient service.
Highly recommended.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

First time I’ve used solippy company…

First time I’ve used this company solippy to buy clarin cream it was a great price and the service was great. Received it in three or four days. I live at the top of Scotland so just take a little bit more time. I will use the company again as everything was great. I love the cream

12 December 2023
Unprompted review
Rated 1 out of 5 stars

Been weeks useless

Been weeks. Still not received my order think I have been bumped do not use this company makes you not want to shop online

8 November 2023
Solippy logo

Reply from Solippy

Thank you for your feedback.
We have had no communication from yourself to advise us that you have not received this order only this review 20 days after the order.
Having checked the order, it states DELIVERED 2nd Nov 2023 with tracking GG542705720GB https://www.royalmail.com/track-your-item#/tracking-results/GG542705720GB
You will see that there is a photo showing an open front door where your postman had delivered this with the GPS Coordinates of your address that your postman had entered.
We emailed you the tracking ref on the 31st Oct
We emailed you on the 1st Nov to advise that Royal Mail were delivering on the 2nd Nov
We emailed you on the 2nd Nov to advise that Royal Mail had delivered the parcel to you
We can put a complaint in against RM and send you a disclaimer form if you are stating that this was not delivered & the open front door accepting the parcel is not your house and get this fully investigated from your order of the 28th Oct.
Please feel free to telephone us during our opening hours and we can happily help you and discuss further

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