Sole Fitness Reviews 

Gave me $50 off/free shipping and you were very responsive! Can’t wait to get my bike and get at it.

When I called for help with very specific questions regarding a recumbent bike, the information I received helped tremendously!! Now I hope the bike performs as advertised!!

This company has zero customer service: they hide behind low level 'customer reps' and operate with impunity, even when there is a colossal screw up. There is simply no one in authority to talk to and they stonewall (in my case, I took 3 days off work because of delivery chaos/incompetence - and got a $150 concession for all my wasted time after spending thousands. ) They have been sued and/or investigated multiple times for fraudulent advertising, performance of their equipment, and claiming claiming something is 'on sale' when that is the fairly normal price, iHere's a clip from AI: "Sole Fitness was sued in a major nationwide class-action lawsuit for false advertising regarding the horsepower ratings of its treadmills. To resolve the claims, the company agreed to a $3.65 million settlement, which provided cash payments and website credits to affected consumers.Key Details of the False Advertising LawsuitThe Allegations: Plaintiffs claimed that Sole Fitness (Fitness Equipment Services, LLC) deceptively advertised continuous horsepower (CHP) ratings for its treadmills. The lawsuit alleged that these advertised numbers were laboratory-based and unreachable in standard residential outlets, leading consumers to pay higher prices based on misleading specifications.The Settlement: Without admitting any wrongdoing, Sole Fitness agreed to a $3.65 million nationwide settlement fund. Eligible class members received a cash payout along with a $100 transferable gift card to use on the Sole Fitness website.Affected Models: The settlement covered several popular household treadmills purchased between 2015 and 2022 (e.g., Sole F63, F65, F80, F85, S73, S77, TT8, etc.).Other Class Actions and Investigation sPricing Claims: Sole Fitness has also been scrutinized in legal analyses regarding "fake discounts" and false reference pricing, where sellers artificially elevate the original price to make "sale prices" appear artificially steep.Product Performance Probes: Legal firms like Migliaccio & Rathod LLP have investigated the brand over consumer reports of console failures, premature motor breakdowns, and other product defect concerns on specific models.If you were affected by the previous lawsuit or need to check whether you qualify for recent or ongoing actions, you can keep track of proceedings on legal platforms like Top Class Actions or seek advice from consumer advocacy outlets like Truth in Advertising.

Aaron Parker was knowledgeable, helpful, and genuinely kind. He showed real ownership, treating the situation like it was his own product. He made it clear the goal is a happy customer with a quality treadmill.

I own a 2011 model that still runs strong, which speaks to the build quality. Because of that and my experience with Aaron, I will likely stay a Sole customer for life.

I bought a brand new Sole TT8 a year ago. Probably put 40 miles a week on it between my wife and I.

It is the biggest POS I’ve ever had. It will sometimes just not start. I have had it service by Sole where they replaced the wiring harness twice now.

Mid run, it just completely died and won’t turn on. Fuse is good, power cord is on but screen is dead. I have to unscrew the top, pull it off the arms and put it back. All of a sudden it will work again.

Now I have to look to not only throw away a $3500 treadmill but replace it with a new one.

great communication. expectations set. alternate plan established after unforseen problem. Sole made it right without me having to beg.

Very easy to find what we wanted and order it. Amazingly fast response from Sole Fitness after we placed the order. Can’t wait for our Sole LCR Exercise bike to be delivered.

The buying process was good. Gotta wait for the product to arrive before I can review it.

The on line ordering was pretty easy and straight forward. I did try to call customer service with a few questions and was on hold for a while so I just went on line. If I have questions after I will reach out.

I placed an order, paid for it, and then received an email saying it was cancelled and was refunded.

I had mt sole treadmill 5 months before it started to have issues. It completely stopped working, so they sent a technician out 3 different times, but still doesn't work. They sent me a replacement treadmill, but expected me to pay for the disposal of the broken one, and then expected me to pay again for someone to assemble the replacement. I would not recommend buying any fitness equipment from this company

I purchased a new F65 treadmill directly from them (Dyaco) thinking I was getting a good product based on reviews.

Out of the box, I already had issues with on screen errors with "safety key". Customer service sent some replacement parts (control consoles - both lower and upper), and the latest replacement addressed the safety key issue, however I now have a loud whisteling noise coming from upper portion of the unit (and it's not the fan).

Although customer service has been quick in sending me parts, I've expressed concerns in having spent $2500 on a unit that hasn't worked since purchase and contemplating full refund. CS rep indicated there would be a 15% restocking fee should I decide to go this route. Seriously! You sell me a defective product which I have yet to even use and then threaten a restocking fee charge if I want a refund for something that doesn't work? What kind of business are you guys running?

I would not recommend this product or brand to anyone given my current experience so far and although the matter hasn't been fully resolved yet, buyers BEWARE.

Frustated
I purchased a high-end treadmill from Sole Fitness hoping for reliability and performance, especially with my son preparing for track season. Sadly, this turned out to be a major DISASTER.
From the beginning, the treadmill had issues. After researching more, I noticed a pattern in the reviews. I should have researched before buying the equipment. nearly every one mentions equipment arriving broken, followed by technician visits to fix it. That’s not a coincidence — it’s a systemic issue. If their products consistently require technician intervention, then why not deliver the equipment with a technician?POOR QUALITY- CHINA MAKE

It’s been MORE 10 weeks and we are still waiting for the promised technician to show up. Meanwhile, our old budget treadmill (which cost a fraction of this one) is still running smoothly even after 10 years.
The lack of accountability and poor customer service is shocking, especially at this price point.

Buyers beware- Don’t be fooled by the hype.ITS A CHEAP PRODUCT. I regret this purchase deeply. I wish I could give NEGATIVE stars. SAVE YOUR HARD EARNED MONEY!!!

an F80 treadmill in america is $1600 in the UK the exact same treadmill is £1900. with exchange rate this is 30% more for the exact same product. maybe if it was manufactured in america this would make sense but its obviously not. price gounging for what are very average products in the first place

Bought the ST90 treadmill in November, it was delivered and they assembled it on 12/20. It broke down on 2/17, they ordered parts and the repair person finally came on 3/23. They told me they could not fix it because the screws are stripped and they would have to order more parts. I paid $4,400 for a treadmill I have only been able to use for 40 days. I’m trying to get a new treadmill or a complete refund which has not occurred yet.

Very Disappointed in this business. I bought 3 Sole Bikes from them - I WAS ENSURED THEY WERE COMMERCIAL GRADE - as that was the intended use. We have only gotten maybe 30 rides out of each bike. When we reached out to get replacements parts it took 3 months to get the right part. At this point I asked for my money back. Because the product had not been able to be used. The said No. after have the bikes fixed they broke down couple months later got them fix then they broke down again. Terrible product. Very sad they can not accommodate a small business. They are aware the product is faulty and will not take responsibility for it.

I asked that they take the product back for a full return. There is obviously a reason they have a 30 day return policy. Product won’t break down that soon. I just have been more skeptical of this. But I didn’t even know about it- my fault. Won’t let that happen again.

I needed a replacement part for my treadmill. Not being particularly handy I thought I would have to use a repairman to install, but Arthur patiently took 45 minutes to take me through the installation step-by-step. Don't really see that kind of customer service these days - great to see and experience!

I wanted to buy equipment from an AMERICAN company. Unfortunately my treadmill arrived with a faulty motherboard. I called customer support and they shipped parts- they did not hassle me- they were fair and ready to solve my issue. They sent Fixness Equipment out to fix the treadmill and Charley and Tyler are the BEST- super responsive and professional. I held onto their contact info in case I needed it and sure enough I had a second issue with my treadmill I just called Fixness directly to come out and paid cash- their prices are very reasonable and they were there the same day! I love my F80 treadmill and if I’d had no issues with the treadmill I’d be giving Sole a 5star rating. My biggest fear in buying a treadmill for home use is worrying about down time and costly repairs. Sole and Fixness (in San Diego) took good care of me- I’m not worried about that anymore- it’s totally worth the extra effort if things do go wrong.

Updating my rating and review, but leaving the old info in for context:

While this process was a bit of a pain, I now have a working treadmill because the company was receptive and they ended up just sending a new treadmill out, which is delivered and working. The treadmill itself is truly fantastic. I highly recommend the ST90, it's an incredible machine and kicks my butt in a good way! The process was frustrating, but I don't even know that it was Sole's fault that the initial device didn't work - it felt like the setup crew broke the initial device honestly, but the bottom line is that it ended up taking 2 months to get the device, which was the only reason this isn't a 5 star. I appreciate them doing the right thing here and have to note that in my review.

I want this to be a 5 Star, but I ordered the ST90 on January 25, only to have the machine not turn on upon delivery. The company has sent out 2 separate repair shipments, but neither has fixed the product, and now the earliest it can be fixed is apparently March 17, although the repairmen has noted that he doesn't think the issue lies within the replacement parts sent based on his experience. I have requested a replacement product since we're 31 days in and don't have a working product, but have not heard back. Phone support has noted there is nothing they can do other than to direct me to the online support team to try to get a fix. I just want a working device and if I get one I would love to make this a 5 star review, but we're a month out with another month until it MAY be fixed, and for a $4,000 treadmill this whole experience is just wholly unacceptable.