SO Legal Limited Reviews 

406
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Clients frequently highlight the dedicated team for providing exceptional support, explaining legal details thoroughly, and ensuring that property sales and purchases run smoothly from start to finish. People deeply appreciate the efficient communication and the reassuring, professional approach that makes challenging legal processes feel remarkably straightforward and stress-free. Some reviewers were not happy with communication issues, mentioning significant difficulties in reaching staff members by phone and experiencing frustratingly slow replies. A few consumers also pointed out occasional oversights, missing details, or inconsistent information provided regarding their specific legal matters.

What people talk about most

Service

Users describe positive interactions with service, highlighting professional, efficient, and well-organized... See more

Staff

Customers had positive experiences with staff, frequently highlighting the knowledgeable, efficient, and... See more

Response time

Clients share satisfaction on response time, noting that reviewers consistently experienced fast replies to... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting responsive, knowledgeable, and... See more

Customer communications

People report ambiguous experiences with customer communications. While reviewers praised responsive staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. Would highly recommend So Legal and their staff who were all professional, courteous and very helpful. It was a difficult time selling my mums house after she h... See more

Rated 5 out of 5 stars

My first telephone enquiry was warm, informative and reassuring. The fee was explained and was a one off inclusive fee. There was a deadline of about 4 weeks. The whole thing was completed in less... See more

Company replied

Rated 5 out of 5 stars

We're very happy to recommend SO Legal. They were very proactive with pushing through the sale of our house. They provided regular updates and were easy to get hold of any time we needed to speak with... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend SO Legal enough, they helped me with a business sale. They explained everything, I always had a contact and someone to ask any questions. I can highly recommend their team who work... See more

Company replied


Company details

  1. Law Firm

Written by the company

SO Legal is one of the fastest-growing law firms in the South East – with offices in Eastbourne, Brighton and Hove, Hastings, Ulverston and London


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

406 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(406)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

A Strong Professional Partnership Across Three Property Purchases

Having now completed three property purchases with SO Legal, I wanted to leave a review to thank both Dalton and Dylan for all their support.

The service has consistently been professional, responsive, and well organised. Property transactions can often become drawn out and stressful, but Dalton and Dylan were excellent at maintaining momentum while also being thorough in managing and chasing outstanding enquiries to help keep matters moving towards completion.

Communication was always prompt and clear, and it was reassuring knowing everything was being handled carefully and proactively behind the scenes. Their professionalism, attention to detail, and persistence made a real difference across all three purchases.

It has felt like building a genuine professional partnership rather than simply completing one-off transactions, and I greatly appreciate all the support provided.

I look forward to continuing to work together on future property projects.

Highly recommended.

17 April 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Chris, thanks for your glowing review and for continuing to trust us with your property needs. Fantastic to hear about your experiences with Dalton and Dylan in our real estate finance team. Particularly, how you've built a professional rapport together throughout the multiple property transactions we've processed. Thank you for your kind recommendation. We will pass on your feedback to them both.

Best wishes, the SO Legal team

Rated 5 out of 5 stars

Very helpful and informative

Joe and Parisa helped me with purchasing my first home. I was kept informed throughout the process and any questions I had were answered quickly and informatively. As I haven't been through this process before, it could have been daunting and confusing but it really wasn't. I highly recommend them. Thank you!

6 May 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Kim, thanks for the review and congratulations on your first home! Great to hear that our team helped provide clarity during the process and create a positive experience for you. We will be sure to share your feedback with Joe and Parisa.

Best wishes, SO Legal conveyancing team

Rated 5 out of 5 stars

I would highly recommend SO Legal for…

I would highly recommend SO Legal for anyone purchasing a home. They were fantastic throughout the process of buying my first property. Parisa was friendly, efficient, and made everything feel straightforward and stress-free. Communication was excellent from start to finish, with regular updates that kept me informed every step of the way.

30 January 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Chloe, thank you for your 5-star review. Congratulations on your first property! It's great to hear how Parisa assisted you during the conveyancing process, and we're happy to know that she provided such a positive and stress-free experience so you can enjoy this milestone. We will be sure to share your kind words with Parisa.

Best wishes, SO Legal conveyancing team

Rated 5 out of 5 stars

Where do I begin to thank so legal

There are no words to describe how grateful I am to the So Legal team, in particular Katie and Lauren during the sale and purchase of my property which right in the middle of this my wife passed away, their professionalism, sympathy and empathy in my mind went over and above their duty as my solicitors, for that I will forever be in your debt

9 April 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Baz, we are so sorry for the loss of your wife. Managing a sale and purchase during such a difficult and emotional time must have been incredibly hard, and we’re grateful you placed your trust in us throughout the process. Katie and Lauren will be deeply touched by your kind words.

Rated 5 out of 5 stars

Great service on Eastbourne conveyancing

Worked with Joe Kennedy and his team in Eastbourne on a house sale and purchase. Joe was highly responsive and proactive throughout, providing an excellent client service.

30 April 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hello, thank you for your 5-star review and congratulations on the new property! Great to hear that Joe and his team provided a proactive process throughout the initial sale and purchase. We will be sure to pass your feedback along to the team.

Best wishes, SO Legal

Rated 5 out of 5 stars

First class service from Chloe Loft and…

First class service from Chloe Loft and the others at SoLegal. Great communication with regular updates along the way. I would use again.

13 March 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Mark, thank you for your review. Happy to hear that you were satisfied with the process and communication throughout. We will be sure to pass on your kind words to Chloe.

Best wishes, SO Legal

Rated 1 out of 5 stars

Terrible

Used this firm for property purchase. Awful experience. Extremely difficult to get in touch with anyone. Needed constant chasing. Needed to check everything they did as they would often miss things and make mistakes. Avoid

14 January 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

We are sorry to read this feedback and are concerned by the issues you have raised. We always aim to provide a high standard of service and take any concerns seriously. As we are unable to verify you as a client or identify your matter from this review, please contact us directly with your name and further details so we can look into this properly and resolve any issues.

Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Very efficient and professional service for flat sale

We have today completed on the sale of our flat and the whole process has run extremely smoothly with So Legal. I can in particularly recommend James Halpin (Head of Commercial Property) who was so responsive throughout from the very first point of contact and quote to completion. It was not a straightforward sale with multiple parties involved, however James navigated all the issues, promptly responding throughout, resulting in a timely completion and him not deviating from his original quote. Would 100% use So Legal again.

24 April 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Jo, thank you for your positive review. It’s great to hear that James was able to support you with your recent flat sale. We’re delighted that everything ran smoothly despite what sounds like a complex transaction and appreciate your recommendation. We will pass your kind comments on to James and his team.

Best wishes, SO Legal

Rated 5 out of 5 stars

Very efficient service

Very efficient service doing the legal work for the sale of our Father's property.
Would recommend

17 April 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Hilary, thank you for the positive feedback. Glad to hear we could help on this occasion and that you were pleased with the level of service you received. Thanks for the recommendation.

Best wishes, SO Legal

Rated 5 out of 5 stars

Thorough, courteous and totally professional

I worked with SO Legal to purchase my first home. They were consistently fast to respond to my emails and action them, thorough, patient, answered my queries clearly and were always so friendly and considerate. It never felt transactional - I was well looked after. They also give comprehensive info packs that answer many questions. Big thanks to Nicole H.

10 October 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi JP, thank you for your review. It's fantastic to hear that our team were able to help with the conveyancing process, and congratulations on your new home! We will be sure to pass your feedback on to Nicole and her team.

Rated 5 out of 5 stars

Look no further.

My first telephone enquiry was warm, informative and reassuring.
The fee was explained and was a one off inclusive fee.
There was a deadline of about 4 weeks. The whole thing was completed in less than the deadline. Along the way I was kept informed in a friendly and open way, inviting any queries or concerns.
The invoice was detailed and clear and was as originally stated.
I was hugely relieved to find such proficient and professional people and cannot rate them highly enough.

26 March 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Vicki, thank you for your 5-star review and recommendation. It's great to hear we were able to facilitate a stress-free process during your experience with us. We appreciate your feedback and will be sure to share it with the team here.

Best wishes, SO Legal

Rated 5 out of 5 stars

Excellent and efficient service

SO Legal recently helped with my flat purchase as a first time buyer, and I would highly recommend them to others. The legal costs were transparent and competitive, the process was extremely efficient (several friends were shocked at how quickly the conveyancing progressed), and Katie was really helpful and reassuring throughout. I would definitely use them again in future.

16 March 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Megan, thank you for your positive review. Great to hear how Katie could provide an efficient process and a quick result. Congratulations on your new flat. We will be sure to share your feedback.

Best wishes, SO Legal

Rated 5 out of 5 stars

I can’t recommend SO Legal enough

I can’t recommend SO Legal enough, they helped me with a business sale. They explained everything, I always had a contact and someone to ask any questions. I can highly recommend their team who work well together. Stuart Dickens, supported me and explained legal jargon very well. Thank you

1 April 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Claire, thank you for your review. It's brilliant to hear that we could assist you with your business sale and that you were satisfied with our communications. We will pass your feedback on to Stewart, who will be pleased to hear your positive comments.

Best wishes, SO Legal

Rated 5 out of 5 stars

I purchased and sold a property

I purchased and sold a property using SO Legal for conveyancing and both Nicola Radford and Stephanie Smithers were outstanding in their service! They were both quick and clear in their communication and chasing other solicitors and requesting all the correct information. I would happily use their services again if I ever needed to in the future.

10 March 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Jonathan, many thanks for your 5-star review. We're glad Nicola and Stephanie could assist you with your recent transactions. Congratulations on your new property. We will be sure to share your feedback with the team.

Best wishes, SO Legal

Rated 5 out of 5 stars

SoLegal provided an excellent service…

SoLegal provided an excellent service for the sale of my flat. I can highly recommend them kind regards Simon

29 January 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Simon, thank you for the review and recommendation. We're glad we could help facilitate a smooth transaction regarding the sale of your flat. We will be sure to share your feedback with the team.

Best wishes, SO Legal

Rated 5 out of 5 stars

Fantastic service

Fantastic service, made purchasing a property as painless as it possibly can be

11 March 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Daniel, thank you for the 5-star review. Glad we could help on this occasion. Congratulations on your new property!

Best wishes, SO Legal

Rated 5 out of 5 stars

So legal was excellent hundred percent…

So legal was excellent hundred percent good service.Katie who I was dealing with was so professional and was very understand with everything as this was my 1st time in selling a property I definitely would use them again thank to all the team at so legal

11 March 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Chirag, thank you for the 5-star review. We will be sure to share your feedback with Katie, and thank you for the recommendation.

Best wishes, SO Legal conveyancing team

Rated 5 out of 5 stars

Fast responses and clear advice

27 February 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thanks for the 5-star review Richard. Great to hear that you were pleased with our response time and the advice given by our team.

Best wishes, SO Legal

Rated 5 out of 5 stars

So Legal Solicitors

So Legal Solicitors responded quickly and handled adjustments in accordance with instructions.
Additionally, we were given their professional advice, which was really appreciated.
Therefore, they certainly met our specific needs

20 February 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Ananth, Thank you for your review. It's great to hear our team could help on this occasion and that you experienced a professional service throughout. Best wishes, SO Legal

Rated 5 out of 5 stars

Highly Recommended Excellent Service

I am very grateful to SO Legal (especially Dylan Leet and Dalton Tattam) for their kind, patient, and professional support throughout my property transaction.

Their guidance made the process feel clear and well managed. I appreciated the care shown at every stage and would happily recommend SO Legal to others.

17 February 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Samantha, we're glad to hear that you received professional service from Dylan and Dalton throughout your property transaction. Thank you for your kind recommendation. We will be sure to share your feedback with them both. Best wishes, SO Legal

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