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Sold.co.uk Reviews 

1,086
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and proactive approach, often going above and beyond expectations. People frequently highlight the excellent service, noting the team's efficiency in handling processes and their dedication to keeping clients well-informed through consistent communication and quick response times. However, some people mentioned encountering rude or pushy behavior from staff, describing interactions as stressful. A few customers also expressed dissatisfaction with recommended solicitors or lenders, citing issues like slow responses or feeling pressured to use specific providers.

What people talk about most

Staff

Consumers report positive experiences with staff, highlighting individuals for their professionalism and... See more

Service

Clients share positive opinions on service, with many describing it as superb, excellent, and efficient from... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, professionalism,... See more

Response time

Customers had positive experiences with response times, frequently praising the quick and efficient... See more

Customer communications

Reviewers highlight positive aspects of contact, with many praising staff members for their constant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After unsuccessfully having our home marketed by a traditional estate agent for a while we swapped to Sold. A buyer soon came to view and an offer agreed; Sarah, Ella and Hector were all super helpfu... See more

Company replied

Rated 5 out of 5 stars

I was looking for a quick sale on my house and there was interest right away Although there was some issues along the way it was handled very quickly and always on a ASAP principle Ella the re... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ – Absolutely Superb Service! Selling my property through Sold.co.uk was a fantastic experience from start to finish. The process was clear, quick, and completely stress-free. Their team was p... See more

Company replied

Rated 5 out of 5 stars

Thank You to Hector Hadow and the rest of the Sold Team for ensuring the Sale of my Mums property was completed this week. What has not been a straight forward Journey, was carried out with the utm... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

The way Sold.co.uk works is unique to both traditional and online estate agents. Run by real people who are passionate about property, we have a variety of propositions that include selling for free and also mutually agree a realistic price with the seller, and work with a large network of pre-qualified property buyers to get a fast sale, as well as listing on all the major property portals. We can even cover legal costs and if you need to sell very quickly will make you a cash offer ourselves.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,086)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

What can I say the service was…

What can I say the service was outstanding the whole team was amazing especially Ella she kept all parties well informed about everything day to day never was to much trouble for her very polite at all times and kind. Ella you are the best 100%

13 August 2024
Unprompted review
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Reply from Sold.co.uk

Thank you so much for your feedback! We're thrilled to hear that you had such a positive experience with our team. Ella appreciates your kind words and is glad she could keep everyone informed and make the process smooth for you. It’s always our goal to provide outstanding service, and we're delighted that we could meet your expectations. Thanks again for your support!

Rated 4 out of 5 stars

Good company to deal with

After the initial hiccup of making our offer and it taking over 2 weeks to receive the Memorandum of Sale, we were then passed to Thea for the progression of our purchase. Thea kept in contact frequently and kept us informed of what was happening which was very useful. And I could always email her (rather than ringing) for information too. Thank you Thea for seeing us through to completion.

18 July 2024
Unprompted review
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Reply from Sold.co.uk

Thank you for sharing your experience with us. We apologise for the delay in receiving the Memorandum of Sale and appreciate your patience during that time. I'm glad to hear that Thea was able to keep you informed and provided the communication you needed throughout the process. Congratulations on your purchase, and thank you for choosing us!

Rated 5 out of 5 stars

Fantastic Service

Ella Seki provided an extremely efficient service; maintaining regular contact between all parties.

9 August 2024
Unprompted review
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Reply from Sold.co.uk

We're thrilled to hear that you found the service efficient and that the communication met your expectations. It was a pleasure working with you and ensuring that everything went smoothly. Please don't hesitate to reach out if you need anything in the future!

Rated 1 out of 5 stars

VERY UNACCEPTABLE UNRELIABLE SERVICE

Beware of Sold Co Uk of lying through their teeth and not coming back to you when they say they would later in the week. Camil Arslan spoke to me on 30 July and said he would come back to me later the same week. I said not to phone the next Wednesday 31 July because I wasn’t available and to phone me back on the Thursday or Friday that week but never did. I emailed Camil 2 August reminding him that he never came back to me of which he totally ignored my email. On the 9 August I emailed Camil again warning of making a complaint if I got no response. Suddenly I get an email reply. Then on this reply was a complete lie in what he said which didn’t explain why he didn’t phone me back or reply to my first email. This is very unacceptable behaviour.
On the 20 July I emailed the director Marcus Horner when I first approached this company wanting to know and make sure I spoke to the best person who was capable of speaking to me because I have serious mental health. Because of this bad unreliable service causes my stress to get worse which proves they don’t care on the damage they cause me and my health.

9 August 2024
Unprompted review
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Reply from Sold.co.uk

Thank you for your feedback. We’re sorry to hear about your experience and any added stress it may have caused. Our team is currently handling a high volume of inquiries, which sometimes leads to delays in responses despite our best efforts. We apologise if this made you feel overlooked—this was certainly not our intention.

We truly value your business and take your concerns seriously. We'll ensure clearer communication going forward to better support you. Thank you for bringing this to our attention, and we appreciate the opportunity to serve you.

Rated 5 out of 5 stars

Outstanding service

What can I say. Outstanding service from start to finish. Sold house within weeks and the process was smooth. Previously with high street agents and would never go back. Highly recommended. Excellent communication throughout and dealing with specialists in each area. Definitely use every time.

9 August 2024
Unprompted review
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Reply from Sold.co.uk

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with us. It’s great to know that our team’s dedication and expertise made the process smooth and efficient for you. We truly appreciate your recommendation and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Thank you so much to Ella

Thank you so much to Ella. She kept me informed of everything during my purchase. Quick responses if I had any queries and very proactive, all whist being pleasant, polite and professional. Highly recommended.

1 August 2024
Unprompted review
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Reply from Sold.co.uk

We're thrilled to hear that Ella provided you with excellent service during your purchase. It's great to know she kept you well-informed, responded quickly to your queries, and maintained a polite and professional demeanor. We appreciate your recommendation Joanne and are glad to have been of assistance!

Rated 5 out of 5 stars

We’ve been using sold since we put our…

We’ve been using sold since we put our house on the market in February, sold were very good with keeping us up to date with everything and making sure we was in the loop.
We sold our house in once viewing.

We were allocated a sales progressor who made sure everything went swiftly.
Although we had a few issues arise with the top of the chain ella seki was always on hand to make sure this were moving, going above and beyond and being very responsive to our enquiry’s wether that was email or phone call.

We will 100% recommend sold to others and if we were to ever sell again would go back to them

1 August 2024
Unprompted review
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Reply from Sold.co.uk

Hi Sarah, thank you for sharing your experience! We're delighted your house sold after just one viewing and that you felt well-informed throughout the process. It's great to hear that Ella went above and beyond to help, especially with any issues at the top of the chain. Your recommendation means a lot, thanks again!

Rated 5 out of 5 stars

Thea was great throughout the…

Thea was great throughout the process and kept us informed at all stages ⭐️⭐️⭐️⭐️⭐️

31 July 2024
Unprompted review
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Reply from Sold.co.uk

Thank you for your wonderful feedback! We're glad to hear that Thea provided excellent support and kept you informed at every stage of the process. It's important to us that our clients feel well-supported and updated, so your comments are greatly appreciated.

Rated 5 out of 5 stars

Would highly recommend this company

Would highly recommend this company, it was a quick turn over. Always available to help with everything. Ella was on hand to help with all the tricky questions that came from the solicitor. All sorted in 8 weeks.

1 August 2024
Unprompted review
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Reply from Sold.co.uk

Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with our company and that everything was sorted in just 8 weeks. It's great to know that our quick turnaround and availability to assist made a difference for you. Ella will be delighted to hear your kind words—she prides herself on being there for clients, especially when tricky questions arise. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

Sold was a great platform to sell our…

Sold was a great platform to sell our rental house.
Ella especially was very helpful.
Got us over the finish line.
Great way to sell your home!!

24 July 2024
Unprompted review
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Reply from Sold.co.uk

Thank you for your feedback! We're thrilled to hear that Sold was a great platform for selling your rental house. A special thanks to Ella for her helpfulness in getting you over the finish line. We're glad you found it a great way to sell your home!

Rated 5 out of 5 stars

Great service

Great service, I had Ella Seki who was always very reliable and made the house purchasing process very smooth and quick.

19 July 2024
Unprompted review
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Reply from Sold.co.uk

We're glad to hear Ella was reliable and that your purchasing journey was smooth and easy! If you need us again in the future please do get in touch.

Rated 5 out of 5 stars

My guardian angel

Ella got me through this sale, I have really bad anxiety, but Ella was always there to guide me and inform me of what was happening. Even when I bombarded her with voice mails and emails, she always came back to me calm and professional. Thank you so much Ella, you was my guardian angel over the few weeks. Deborah

12 July 2024
Unprompted review
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Reply from Sold.co.uk

Thank you, Deborah, for sharing your experience! We're so pleased to hear that Ella was able to support you through the sale. Her dedication to keeping you informed and calm throughout the process is truly commendable. Ella will be touched to know she made such a positive impact. We appreciate your kind words and are here for you anytime you need us. Thank you again!

Rated 5 out of 5 stars

Sold.co.uk were amazing from start to…

Sold.co.uk were amazing from start to finish! All the staff throughout kept me informed of progress but a special shout out to Ella Seki for pushing things along at the final hurdle, despite issues with Land Registry. 10/10 would highly recommend and will certainly use Sold.co.uk again. Thank you 😊

11 July 2024
Unprompted review
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Reply from Sold.co.uk

Thank you so much for your wonderful review, Julie! We're thrilled to hear that you had such a positive experience with Sold.co.uk. Our team works hard to ensure a smooth process, and it's great to know you felt well-informed every step of the way. Ella will be delighted to hear your special mention - she's truly dedicated to helping our clients. We appreciate your recommendation and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Great company

Great company, such a fast process for us a lovely group of people to work with,

11 July 2024
Unprompted review
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Reply from Sold.co.uk

So great to hear, thanks Millie! We're so pleased you had a good experience with us and we're here if you need anything in the future.

Rated 5 out of 5 stars

It was really good service from the…

It was really good service from the entire team at sold Especially Thea Willsmore couldn't of got any of this sale done if wasn't for her help and chasing!

3 July 2024
Unprompted review
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Reply from Sold.co.uk

Hello Christopher, thanks for this review! Great to hear you had such a good experience with us.

Rated 5 out of 5 stars

Excellent service.. cant fault the company.

We have just put an offer in to purchase a property and the communication has been excellent, we cant fault it. They have phoned and kept us in the loop and emailed us with information immediately. We have purchased properties before but have never received this level of communication. Excellent service. Cant recommend enough.

5 July 2024
Unprompted review
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Reply from Sold.co.uk

Hi Amanda, we're delighted to hear that you've found the communication regarding your property purchase to be excellent. Keeping you informed promptly and thoroughly is a top priority for us, and we're thrilled that it has exceeded your expectations. Your recommendation means a lot to us! Should you have any further questions or need assistance, please don't hesitate to reach out.

Rated 5 out of 5 stars

Wonderful, supportive team

The folks at SOLD, in particular Ella, Sarah, and Thea, were absolutely amazing and supportive throughout the process and really helped keep things moving along. Their communication was excellent and always helpful and really took the stress out of buying a property. Highly recommended!

28 June 2024
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thank you for sharing your experience with us. It's wonderful to hear that Ella, Sarah, and Thea from SOLD were instrumental in making your property buying process smooth and stress-free. Their communication and supportive approach were clearly valuable throughout. We truly appreciate your recommendation and are grateful for the opportunity to assist you. Should you have any further needs or questions, please don't hesitate to reach out.

Rated 1 out of 5 stars

Sold.co.uk is worst way that you can…

Sold.co.uk is worst way that you can list your propert for sale. Try to avoid them.

2 July 2024
Unprompted review
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Reply from Sold.co.uk

Hi Amir, our records show you viewed one of our properties in 2023 and haven't tried to list one with us. If you'd like to list a property or if we can help with anything at all, please get in touch with us.

Rated 5 out of 5 stars

Great experience with sold

I recently had the pleasure having Ella at sold.co.uk as my sales progressor, and I cannot commend her highly enough. From start to finish, she went above and beyond to ensure the entire process was smooth and stress-free. Her professionalism was evident in every interaction; she was consistently prompt, thorough, and knowledgeable, making me feel confident and well-supported throughout the transaction.

What truly set Ella apart, however, was her exceptional human touch. She was not just efficient but also empathetic and understanding, always taking the time to listen to my concerns and provide reassuring, personalized support. Her ability to blend professionalism with genuine care made a world of difference, transforming what could have been a stressful experience into a positive and memorable one.

Thank you, Ella, for your outstanding service. I wholeheartedly recommend her!

I also had the pleasure of Shaquille at sold.co.uk as my negotiator, and he truly exceeded my expectations. Shaquille was always prompt in his responses and maintained a high level of professionalism throughout the entire process.

Shaquille's timely updates and strategic approach provided me with confidence and peace of mind during what can often be a stressful time.

Thank you, Shaquille, for your help and service.

28 June 2024
Unprompted review
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Reply from Sold.co.uk

Thank you for your feedback. We're thrilled to hear about your positive experiences with Ella and Shaquille at sold.co.uk. Ella's blend of professionalism and genuine care, along with Shaquille's strategic approach and timely updates, clearly made a significant impact on your transaction. We appreciate your commendation and are proud to have team members who go above and beyond to ensure a smooth and stress-free process. Thank you for your recommendations and for choosing Sold!

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