Solar Scooters Reviews 

858
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers had a great experience with this company. Customers frequently praise the quick and efficient delivery service, often noting items arrive ahead of schedule. Many people highlight the superb service and helpful staff, noting excellent communication and quick issue resolution. Reviewers express high satisfaction with their purchases, describing the scooters as brilliant, outstanding, and excellent products with great quality. However, some people mentioned significant product issues, including melted wires, motor failures, or structural defects, sometimes shortly after purchase. A few others noted poor quality replacement parts or unresolved repairs. Some customers were also dissatisfied with support, citing unexpected fees or difficulties in resolving complex product issues.

What people talk about most

Product

Clients share ambiguous opinions on product quality and reliability, with many expressing satisfaction with... See more

Quality

Customers consistently note ambiguous experiences with quality, with some praising products as excellent,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick and efficient... See more

Service

Reviewers highlight positive aspects of service, noting impeccable, punctual, and helpful assistance.... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness and quick responses. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke with support via email on several occasions, sometimes they replied within a hour or two, sometimes it was the next day. Considering the time difference between the U.K and the U.S.A. that is... See more

Rated 5 out of 5 stars

Outstanding services. The Main key of this amazing services was the comunication. Every single email I sent to them I had replay strait away. I have receive advice feed back... See more

Rated 5 out of 5 stars

Great scooters and brilliant prices, very helpful staff and the deliveries are quick, even if shipping overseas. Purchased my 2nd scooter from Solar and would recommend to family and friends and have... See more

Rated 5 out of 5 stars

Brilliant company. I got my solar eq It's been a brilliant scooter. Well built and stable daily commute had 41mph the customer service from solar is amazing even after hours they will help you and b... See more


Company details

  1. Motor Scooter Dealer

Information provided by various external sources

Solar Scooters - Travel With Fun. The Best Electric Scooter Retailer in UK. UK Stock and FREE Next Working Day Delivery


Contact info

4.1

Great

TrustScore 4 out of 5

858 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(858)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Solar p1 3.0 customer service

I bought the solar p1 3.0 an excellent escooter and had one little issue with the lights as they wouldn’t turn off so I contacted solar and the replied straight away asking for a video and sent the part out straight away

28 December 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, delivery quick, products very good & reliable, scooters are brilliant very robust, we use them on the canal so they can put up with off road.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Simply Marvellous Company

Took delivery of my Fflite Twist Throttle, Feb 2024 after many months of research. Was not disappointed when it arrived. If you’re a real enthusiast, you’ll be hard pressed to find this type of performance, design quality and build for less money.

The real icing on the cake however; when things go wrong SOLAR’s in house team are responsive. They’ll send you links to tutorials or provide general advice. In the event you need to send your ride in for repairs; they will arrange collection, issue a report of faults or issues, carry out those repairs and get it back to you. Simply Marvellous!!! Highly recommend this company.

I’m a customer for life.

2 December 2024
Unprompted review
Rated 4 out of 5 stars

seat base for Emanba x6/pro

This seat base fits the Emanba x6/pro. They will send whatever length bolts you need, i cut them down to about 20-25mm.
No Laotie seats fit the x6, this p1 seat doesn't have suspension on the seat like Laotie seats but is a wider seat shame there's no shock but there is suspension in the seat post. Im happy with it & the help i received

11 November 2024
Rated 5 out of 5 stars

Very recommend

The Eclipse Race Edition has completely blown me away—it’s honestly the best decision I’ve made. The 2nd-generation magnet motor delivers over 16 horsepower, and you can feel every bit of that power. The 72V 45Ah lithium-ion LG battery is not just reliable but practical too; it charges from 0 to 100% in about four hours, so downtime is minimal.

When it comes to performance, it’s just on another level. I hit a GPS-verified 62 mph on the Race version, and it felt solid and smooth all the way. The range is claimed at 60 miles, but I’ve yet to fully drain it—even on full-on fun days that include a good mix of road riding and off-roading. I’ve never had to worry about running out of battery.

What really sealed the deal for me, though, was how much attention this bike gets. The sleek grey colour is a showstopper—so many people have stopped me to ask about it. I was originally set on getting the UltraBee, but I’m beyond glad I decided to go with the Eclipse Race Edition instead. It’s everything I wanted and more—powerful, reliable, and a total head-turner. If you’re on the fence, just go for it—you won’t regret it!

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Thank you

The battery on FF just never dies. Before I made the purchase I enquired what cells the battery has, Solar support told me it’s Samsung. I was choosing between FF or the Kaboo Warrior. I’m very glad I made the correct choice. My friend who has got the Kaboo (also why I initially was looking at Kaboo) has had two major repairs already in 6 months. And the after service had not really been brilliant. Im hoping my FF never has to go through the same! Thank you for a good solid product.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

good service

Simply wonderful, best value for money scooters you can get on the market. Warranty repair gets done efficiency. Looks great and the after service is breathe of fresh air. Got a Pure air, the support you get from Pure is substandard compare to Solar. Would recommend

31 October 2024
Unprompted review
Rated 1 out of 5 stars

Very cheap scooters

Very cheap scooters. You will pay over two thousand but they don’t last for more than 200 miles without an issue. At 500 miles both your motors and controllers gotta be replaced.

Junk. No warranty. I am editing this comment months later to mention that solar is trying to get this review removed by telling trustpilot I never bought from them. This is dangerous and an infringement on free speech. Trust pilot is garbage too

26 October 2024
Unprompted review
Rated 5 out of 5 stars

I would recommend this company if you're thinking about buying an e-scooter.

I bought a e-scooter in July. The scooter has surpassed my expectations. The after care has been great; I had a problem with my saddle, a new saddle was sent without any cost. Communication is great (only via email), but emails have always been answered within 24 hours. I would recommend this company if you're thinking about buying an e-scooter.

26 October 2024
Unprompted review

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