Solar Scooters Reviews 

858
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers had a great experience with this company, consistently mentioning the exceptional service they received from the team. Customers frequently praise the incredibly fast delivery times and the exceptionally helpful support staff who quickly resolve any technical issues that arise. Many people also highlight the impressive overall performance, smooth daily ride, and high quality of the electric scooters. Some reviewers were not happy with unexpected mechanical issues, faulty wiring, and premature component failures experienced on their new devices. A few other people also felt that certain products arrived with manufacturing defects or design flaws.

What people talk about most

Product

Clients share ambiguous opinions on product performance, with many reviewers praising the high quality... See more

Quality

Reviewers highlight ambiguous aspects of quality, as opinions on product durability are sharply divided. Many... See more

Delivery service

Reviewers express high satisfaction regarding the delivery service, noting that packages frequently arrive... See more

Service

Consumers find service to be positive, highlighting absolute top tier support and fast response times. People... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and willingness to go the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Your customer service is actually amazing! Easy to talk to even went the extra mile when I was ordering my parts and when I had issues with the orders. The prices on the other hand are ridiculou... See more

Rated 5 out of 5 stars

Ordered my new solar p1 pro scooter on a Monday and 22 hours later it was delivered, absolutely brilliant service. It's so easy to order on line and l do know from previous experience that if you n... See more

Rated 5 out of 5 stars

I have had a couple issues with my scooter and the staff that have emailed has been really helpful and getting my problems sorted as soon as possible. I am impressed with the quick responses and the t... See more

Rated 5 out of 5 stars

Spoke with support via email on several occasions, sometimes they replied within a hour or two, sometimes it was the next day. Considering the time difference between the U.K and the U.S.A. that is... See more


Company details

  1. Motor Scooter Dealer

Information provided by various external sources

Solar Scooters - Travel With Fun. The Best Electric Scooter Retailer in UK. UK Stock and FREE Next Working Day Delivery


Contact info

4.1

Great

TrustScore 4 out of 5

858 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(858)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect Customer Support

Listened to every issue I had, provided every help they could and solved my problems within the matter of an hour or two from emailing them. Absolutely phenomenal customer service over here for Solar Scooters in the UK!

28 February 2024
Unprompted review
Rated 1 out of 5 stars

They removed 65 pounds out of my…

They remove 65 pounds out of my refund even if the scooter hast even been dispatched yet what a very bad company I will never recommend you or every buy anything from you worst people ever

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service!!!

Amazing service!!!! Extremely prompt to reply to any questions or queries. Kept me updated every step of the way from ordering to receiving my new scooter. Would definitely recommend Solar Scooters. My new toy/work transportation is so well made, I'm enjoying it so much and worth ever penny

13 February 2024
Unprompted review
Rated 5 out of 5 stars

The company on a whole is fantastic

The company on a whole is fantastic, customer service is excellent, communication is very good and quite fast at responding to queries.
Overall there is no complaints 👌

3 February 2024
Rated 5 out of 5 stars

Absolutely Outstanding from…

Absolutely Outstanding from SolarScooters. Would HIGHLY recommend, first timing buying a product and it certainly won't be the last. I had a little problem with the LCD screen but the Solar team were very quick to respond to my email and sent me a replacement the next day along with a tutorial video on how to set the new one back up. I Can not thank them enough, they go above and beyond for their customers. Their products are INSANE!! I purchased the FF Lite model and I am super super please. GET ON IT!

12 January 2024
Rated 5 out of 5 stars

Brilliant scooter

Brilliant scooter, delivered next day and only ordered on a sunday.

Called D who was amazing with support and helped with ordering, and helped setting up the scooter.

Will update review after using the scooter more.

5 January 2024
Unprompted review
Rated 5 out of 5 stars

Helpful customer service and quick…

Helpful customer service and quick delivery of spare parts . Reliable british company had a p1 off them a couple of years back never once had a prob with it . Was looking at some Chinese models from the states but the prices they are charging are a rip off you could buy a decent car for ...plus the fact if you need spare parts it takes weeks if not months to get item and if for some reason you have to send them back then that's more weeks added ..so I think I'll stick with solar . Been pondering the ff 2.0 but we'll see .....anyway good company if you want a reliable scooter and spare parts easy to get ...

26 December 2023
Rated 1 out of 5 stars

A warning to people who want to buy…

A warning to people who want to buy from this company should read my review and think twice about it, especially if you decide to buy and change your mind for a genuine reason.
I purchased a top of the range electric scooter for my daughter not understanding that it was capable of travelling 60mph.
Realising my error I contacted the company for a return and refund expecting to cover the costs for shipping the return which is fair enough and normal trading practice.
Unfortunately, Solar Scooters is one of those companies that is happy to snatch your money but is very reluctant to give it back.
This company has a "policy" of charging penalty fees for excuses like "restocking" or providing a box for a return when you already have the original box as the scooter wasn't used or fully unpacked.
The total charges for returning the scooter (a grand total of £145) felt like a severe punishment dished out by this company because they hate having to give money back to customers even when they make genuine mistakes.
Eventually after releasing this review, this company reluctantly offered to refund if I removed this review. I agreed in order to get my money back but I'm reposting it because I feel that strongly about warning people to avoid this company. Stay away from them if you value fairness and good customer service as Solar Scooters possesses none of those qualities.

12 December 2023
Unprompted review

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