Solaris Japan Reviews 

5,317
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the secure, well-protected packaging that ensures items arrive in perfect condition, even for fragile goods. Many people appreciate the fast delivery services and the excellent customer support, which is often described as quick, helpful, and personable. The overall ordering process is smooth, with consumers highlighting the wide selection and clear information provided. However, some customers also noted significant delays or instances where orders were not received, sometimes without clear communication. A few other people also felt that shipping options could be more varied, and some expressed concerns about additional, unexpected costs for customs duties or express delivery that were not initially clear.

What people talk about most

Product

People report positive experiences with products, consistently praising their quality and authenticity, with... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast shipping times and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the craftsmanship and attention to... See more

Order

Reviewers mention positive feedback about order experiences, with many expressing satisfaction and a strong... See more

Customer service

Customers had positive experiences with customer service, consistently praising the team's helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SolarisJapan do everything best for your order, lower customs, packages are well protected, emails are answered, and you arw informed about delays or additional details about shippemnt. SolarisJap... See more

Rated 5 out of 5 stars

Easy to use website. Despite my very diverse taste, due to vast selection of figures, I could find exactly what I wanted, including older releases still in brand new condition. Relatively quick d... See more

Rated 5 out of 5 stars

I received the product safely. The shopping experience from you was excellent. The reasons are: a) easy-to-use UI / detailed and necessary information being provided on your website b) your ki... See more

Rated 5 out of 5 stars

have ordered off there tons!! i love how it says how much shipping would be before you put it into your basket or anything no extra hidden fees or anything, frequent updates where possible there... See more


Company details

  1. Game Store

Information provided by various external sources

Figures, Games, Retro Stuff, XRGB and Merchandise shipped worldwide right to your doorstep.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,317)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic place to buy figures

The site is very clear and easy to use. A shipping estimate is also given at the entry page of the figures. Customer service is great, and you can even merge orders that have not shipped yet. Prices are also good, especially early birds.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy

Trustworthy! all figures came nicely packaged and damage free including the boxes! i will say the "express shipping" options and such are misleading since actual shipping from japan takes 1-2 weeks then a couple days to arrive to your house but other than that all was good! :)

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Everything was fine!

Everything was fine!

The shipping, even with EMS, was quite fast. It would have been even better if shipping with prepaid VAT had been an option, but I know that would have meant a lot of extra work for a retailer.

The shipping boxes are excellent. No flimsy boxes, hence no damaged product packaging or products.

The items itself are fabulous.

11 August 2025
Rated 5 out of 5 stars

Bought a pre owned item

Bought a pre owned item, when you ask they add very good pictures of the item before they send. Solaris answer very fast on emails when you have questions.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!!!!

I ordered a Project Sekai colorful stage Kusanagi nene figure brand new and it was already dispatched within a day! The rest of it was mainly a waiting game with Japan post and Royal mail but it arrived within the 5 to 10 business days as promised! Tracking was alright (even though solaris has no control over that since it's controlled by the parcel company's) and the Nene figure itself came in perfect condition, Brand new, the package also had lots of cushioning! This was my first time and I certainly had a good experience, definetly going to buy again sometime in the future!

27 August 2025
Unprompted review
Rated 5 out of 5 stars

The best for international shipping

Solaris Japan quickly became my go-to shop to get any figure from Japan, the service is so simple but so effective; no issues, fast shippings, trackings and everything regarding a purchase is well explained alongside useful guide tools to make the experience easier.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent first experience!

I bought a figure I had wanted for more then a year on Solaris because I saw that it was on sale and I heard good things about them so, I decided to give them a shot and I am SO glad I did. My figure was packed very well and in perfect condition when it arrived so I can definitely see myself buying from them again in the future!

8 August 2025
Unprompted review
Rated 5 out of 5 stars

First order with no problems

The prices can sometimes raise very fast but if you have enough patience than you can get a very good deal. The shipping costs were quite good for my country (Germany) and the part were you can ask for pictures of the ordered figures are awesome.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

they were super helpful with my anxiety…

they were super helpful with my anxiety abt the shipping and it got to my home in two weeks and 2 days it was amazingly packed and handled my only issue was the us customs and delivery to my home as the driver was impatient everything on japans side was amazing and handled perfectly

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Even though I live in the middle of no…

Even though I live in the middle of no where they still hand delivered and made sure everything was not damaged! The quality is amazing and is most definitely the best site to get anything anime from!

25 July 2025

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