SOJO Reviews 

511
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 297 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the expert team for their friendly attitude, professional guidance, and precise attention to detail when handling delicate clothing alterations. People consistently note that turnaround times are remarkably fast and the overall booking process is exceptionally smooth, easy, and reliable. Some reviewers were not happy with specific outcomes, mentioning issues such as mismatched replacement buttons, wonky interior labels, or poorly executed darning jobs. A few consumers also reported unfortunate incidents like damaged fabrics, unhelpful staff interactions, or misplaced garments during the delivery and handling process. These less favorable experiences highlight occasional challenges that a small number of patrons encountered.

What people talk about most

Service

Consumers find service to be positive, highlighting professional tailoring, speedy alterations, and helpful... See more

Quality

Clients share positive opinions on quality, consistently praising the skilful and virtually invisible repairs... See more

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the skilled and professional... See more

User experience

Customers had positive experiences with user experience, highlighting an amazing service where the team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service! As a short girl I really struggle finding clothes that fit but find Sojo do the best job and take all the stress out of alterations. Big shout out to Marius for a flawless alteration... See more

Company replied

Rated 5 out of 5 stars

Amazing work - 2 pairs of favourite jeans threadbare and torn on inner thigh, would once have thrown out, now given new life. And a popper fixed and perfectly matched to others on a fleece. Cheaper... See more

Company replied

Rated 5 out of 5 stars

I have used SoJo several times to repair valued clothing and they have never disappointed. The work is skilful and not noticeable. Turnaround times are short and the cost is not excessive given the qu... See more

Company replied

Rated 5 out of 5 stars

I trust the wonderful SOJO tailors with all my clothing alterations - from taking up trousers, taking in my skirts, trousers and dresses. They also tailored my sequin dress for my wedding to perfectio... See more

Company replied


Company details

  1. Clothing Alteration Service

Written by the company

SOJO is the clothing repairs and alterations platform dedicated to making your clothes work for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

511 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(511)

312 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Amazing service. My trousers were returned exactly how I had requested and it’s impossible to tell that they’ve been tailored. Returned in really nice sustainable packaging. 10/10 experience.

29 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Hetty,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 1 out of 5 stars

The worst hemming job I have ever had…

The worst hemming job I have ever had on a pair of trousers. Way way too long and they charge £25 - that's even without sending it to you - that's another £15!

17 March 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

We are so sorry to hear our service did not meet your expectations. Please get in touch with us via our support email, support@sojo.uk, as we would love to understand what went wrong here, and how we can help.

We truly value the opinions of our customers, so are looking forward to hearing from you!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Amazing Experience

I had an amazing experience! I took my dress to Selfridges and they were able to recommend what alterations to make to make the dress fit better without impacting the design. I paid to have the dress posted back to me and it arrived within 5 days and the alterations were perfect!

20 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Sophie,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to the Selfridges team too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

They actually followed my instructions…

They actually followed my instructions and they returned my suit to me in a very reasonable timeframe. My only issue is that the box they used to return it was not as good as the one I sent it to them in. They could have reused the original box, which was a better fit for the suit.

24 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Paul,

Thank you so much for your review, we truly appreciate your support. We are sorry for not using your original box, but our SOJO standard is to ship in our branded packaging!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Thank you Charlotte !

Thank you Charlotte for fixing my dress. You did a wonderful job

20 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Nella,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Charlotte too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

So good I couldn't tell it had been altered.

Opened the package and wondered if they had altered it at all. It looked just like the original stitching. Tried it on at it absolutely has been perfectly altered. Absolutely thrilled with the job Ayles did. Thank you!

21 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Christie,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Ayla too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Amazing work

Amazing work - 2 pairs of favourite jeans threadbare and torn on inner thigh, would once have thrown out, now given new life. And a popper fixed and perfectly matched to others on a fleece.

Cheaper - and quicker! - than replacing. 10/10 would recommend.

22 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Paul Smith Suit

I had a Paul Smith suit which I wore at my wedding a decade ago. The moths enjoyed some of the collar too!!

Sojo replaced the collar and have given the suit a new life.

Thankyou xxx

22 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

More holes than a Swiss cheese.

There were so many holes in my treasured Barbour jumper I wasn’t sure of the outcome of repairing it, until it arrived back.
Inga, a star in my view, made them all disappear almost invisibly! Very pleased with the obvious care taken and turn-around time.

21 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Michael,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to Inga too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

ONCE AGAIN..

Another excellent repair at a fair price. It's a brilliant service available to Londoners.

9 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Malcolm,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Great service at Stratford

From going to the shop at Stratford and getting measured, to receiving the finished clothes back everything was excellent. Really great service. Thank you, Gianni.

13 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Andrew,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to the team in Stratford, and Gianni too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Brilliant service

Brilliant service! I bought a dress that was way too long for me (I’m 5’2) and requested it to be hemmed shorter. There was a lovely detail at the bottom that I didn’t want removed, and they listened carefully to my request. Delivery was quick, and I received tracking updates throughout. I also loved the thoughtfulness of the paper packaging. Amazing, and I would definitely recommend 🫶🌸

17 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Emily,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Brilliant care done on numerous tricky…

Brilliant care done on numerous tricky repairs of jumpers, jackets,.. barely visible, hugely impressive craftwork and also very reasonably priced

13 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Ian,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Extremely quick turnaround and the…

Extremely quick turnaround and the requests i made were executed very well. i also appreciate that it was ironed (or steamed) before being sent back!

11 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Casey,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

The company took care of me by Filie

The company took care of me by Filie, told her was travelling and needed it back on time. She made it happen!thanks sojo.

8 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Ireti,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to Filiz too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

What an amazing service

What an amazing service. I was updated on my repair throughout. This service was very quick. My item is immaculate. Very pleased with this service.

10 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Jane,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Filiz did a great job with shortening…

Filiz did a great job with shortening my skirt. Really impressed with the service and turnaround time. I wasn’t sure which hem option to choose and the web chat was super helpful.

10 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to Filiz too.

Kindly,
The SOJO Team ⭐

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