While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, often noting their effectiveness and robust construction. The delivery service is frequently praised for being fast, discreet, and reliable, with items often arriving as scheduled. Reviewers also highlight the positive interactions with customer service, particularly when issues arise, as they often receive prompt and helpful responses, including replacements for defective units. However, some people were dissatisfied with certain aspects of the products, mentioning issues like units not charging, defects upon arrival, or concerns about durability over time. A few other people also felt that the customer service was problematic, citing difficulties in communication, unaddressed order issues, or delays in resolving problems. Additionally, some customers experienced incomplete orders or significant delays in receiving their items.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the products for being well-made,... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the products as very well made,... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise fast and discreet shipping,... See more

Customer service

Customers had ambiguous experiences with customer service. Some reviewers praised the great communication,... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, noting that... See more

Based on these reviews

Rated 4 out of 5 stars

This unit , after full charging, would only power on for 30-60 seconds, then shut down…..so it sucks, but in a BAD way! It is very dissatisfying and disappointing. What can you do about it? Custom... See more

Company replied

Rated 4 out of 5 stars

It's a good doll. Feels great. Made better than the first one I ordered. Boobs squishier. vag tighter, more secure. Was about 6 mo into the last one the vag split, rectum split from cleaning, started... See more

Company replied

Rated 4 out of 5 stars

Wish the remote had more functions on it, but the product is a good value. Also would have liked something to seal the power port so the toy could be fully submerged when washing.

Company replied


Company details

  1. Sex Toy Store
  2. Massage Supply Store

Written by the company

Sex toys online shopping at Sohimi will be the great experience. We are the best online sex toy shop in USA offering the exclusive range of sex toys for sale online at discounted price. Buy sex toys online from the great selection of vibrators, male masturbators, BDSM bondage stuffs, Penis rings, etc.


Contact info

3.7

Average

TrustScore 3.5 out of 5

133 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service is great and the…

Customer service is great and the products are amazing.

11 October 2025
Sohimi logo

Reply from Sohimi

Hello,

Thank you so much for taking the time to review us.

We highly appreciate the positive feedback and are so glad you are happy with our products and service.

If you do ever have any questions or any concerns just let us know and we will be happy to help.

Rated 5 out of 5 stars

As expected & arrived on time.

As expected & arrived on time.

25 February 2026
Sohimi logo

Reply from Sohimi

Hello,

Thank you so much for taking the time to review us.

We highly appreciate the positive feedback and are so glad you are happy with our products and service.

If you do ever have any questions or any concerns just let us know and we will be happy to help.

Rated 1 out of 5 stars

I realized just as I placed the order…

I realized just as I placed the order that an old address was still in my profile, I immediately sent a follow in email to notify, but received a message that you were out celebrating something and wouldn’t be back. I noticed my package still went out and was told to pick it up, only problem is I’m NO LoNGEr at that address and it is on the opposite side of the country. Terrible customer service and support!

23 February 2026
Sohimi logo

Reply from Sohimi

Hello,

Thank you so much for taking the time to review us..

We are sorry that the product did not satisfy you. In order to better serve our customers, we promise that if the product has quality problems within 6 month after sale, we will give you a full refund or reissue you a new product.

We are sorry to bring you not good experience. Please feel free to contact our after-sales team, they will serve you wholeheartedly. Thank you for your support.

Rated 5 out of 5 stars

OMG yes.

OMG. Delivered fast everything works. New boxes, packaged good. Will order again once i need another updated product.

25 February 2026
Sohimi logo

Reply from Sohimi

Hello,

Thank you so much for taking the time to review us.

We highly appreciate the positive feedback and are so glad you are happy with our products and service.

If you do ever have any questions or any concerns just let us know and we will be happy to help.

Rated 5 out of 5 stars

It was easy to order

It was easy to order, easy to track and delivered on time. Good quality device. I'm enjoying all the features.

24 February 2026
Sohimi logo

Reply from Sohimi

Hello,

Thank you so much for taking the time to review us.

We highly appreciate the positive feedback and are so glad you are happy with our products and service.

If you do ever have any questions or any concerns just let us know and we will be happy to help.

Rated 4 out of 5 stars

Customer service taking care

Customer service taking care, as long as the problem is not résolved. Thank you.

3 March 2026
Unprompted review
Sohimi logo

Reply from Sohimi

Hello,

Thank you so much for taking the time to review us.

We highly appreciate the positive feedback and are so glad you are happy with our products and service.

If you do ever have any questions or any concerns just let us know and we will be happy to help.

Rated 1 out of 5 stars

Better products

Better products

23 February 2026
Sohimi logo

Reply from Sohimi

Hello,

Thank you so much for taking the time to review us..

We are sorry that the product did not satisfy you. In order to better serve our customers, we promise that if the product has quality problems within 6 month after sale, we will give you a full refund or reissue you a new product.

We are sorry to bring you not good experience. Please feel free to contact our after-sales team, they will serve you wholeheartedly. Thank you for your support.

Rated 1 out of 5 stars

This item is useless

This item is useless, it did not even have a charging cable included

26 January 2026
Sohimi logo

Reply from Sohimi

Hello,

Thank you so much for taking the time to review us..

We are sorry that the product did not satisfy you. In order to better serve our customers, we promise that if the product has quality problems within 6 month after sale, we will give you a full refund or reissue you a new product.

We are sorry to bring you not good experience. Please feel free to contact our after-sales team, they will serve you wholeheartedly. Thank you for your support.

Rated 2 out of 5 stars

I was expecting more

I was expecting more. Just average.

31 January 2026
Sohimi logo

Reply from Sohimi

Hello,

Thank you so much for taking the time to review us..

We are sorry that the product did not satisfy you. In order to better serve our customers, we promise that if the product has quality problems within 6 month after sale, we will give you a full refund or reissue you a new product.

We are sorry to bring you not good experience. Please feel free to contact our after-sales team, they will serve you wholeheartedly. Thank you for your support.

Rated 5 out of 5 stars

Honest and true to their word

So after a small hicup which was purely down to the courier not delivering the item Sohimi stood true to their word and delivered the product which i received 48 hrs later thank you very much for listening and taking my concern into account, as for the pruduct itself i cannot fault it excellent item good quality materials used and it shows in the power of this small device 10 out of 10 well done Sohimi

28 January 2026
Unprompted review
Sohimi logo

Reply from Sohimi

Dear Customer,

Thank you so much for taking the time to review us.

We highly appreciate the positive feedback and are so glad you are happy with our products and service.

If you do ever have any questions or any concerns just let us know and we will be happy to help.

Rated 5 out of 5 stars

Works very well

Works very well. This is the second best product that I use!

2 January 2026
Sohimi logo

Reply from Sohimi

Hello,

Thank you so much for taking the time to review us.

We highly appreciate the positive feedback and are so glad you are happy with our products and service.

If you do ever have any questions or any concerns just let us know and we will be happy to help.

Rated 5 out of 5 stars

Thank you for replacing the defected…

Thank you for replacing the defected licking vibe toy

30 December 2025
Sohimi logo

Reply from Sohimi

Hello,

Thank you so much for taking the time to review us.

We highly appreciate the positive feedback and are so glad you are happy with our products and service.

If you do ever have any questions or any concerns just let us know and we will be happy to help.

Rated 1 out of 5 stars

The item is not made for a pettite…

The item is not made for a pettite person, it is not also for a person that has had a hysterectomy.
Wii be nice to be able to return.

3 January 2026
Sohimi logo

Reply from Sohimi

Hello,

Thank you so much for taking the time to review us..

We are sorry that the product did not satisfy you. In order to better serve our customers, we promise that if the product has quality problems within 6 month after sale, we will give you a full refund or reissue you a new product.

We are sorry to bring you not good experience. Please feel free to contact our after-sales team, they will serve you wholeheartedly. Thank you for your support.

Rated 5 out of 5 stars

Awesome service and toys.

Awesome service and toys.

26 December 2025
Sohimi logo

Reply from Sohimi

Hello,

Thank you so much for taking the time to review us.

We highly appreciate the positive feedback and are so glad you are happy with our products and service.

If you do ever have any questions or any concerns just let us know and we will be happy to help.

Rated 1 out of 5 stars

As noted in the last review

As noted in the last review, the item did not start even after being charged; the switches were not working properly, preventing it from starting. With that said, I requested a return and an RMA. Also, I was not satisfied with the item's size; it's too bulky. Please issue the RMA Number so that I can return the items and be reimbursed for the amount I paid. $125.99: return that amount to my account.
Frank X. Contreras III

31 December 2025
Sohimi logo

Reply from Sohimi

Hello,

Thank you so much for taking the time to review us..

We are sorry that the product did not satisfy you. In order to better serve our customers, we promise that if the product has quality problems within 6 month after sale, we will give you a full refund or reissue you a new product.

We are sorry to bring you not good experience. Please feel free to contact our after-sales team, they will serve you wholeheartedly. Thank you for your support.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look