SoftwareKeep.com Reviews 300

TrustScore 4.5 out of 5

4.5

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Rated 2 out of 5 stars

I ordered a product onthe 6th of November 2023. I paid for the product, but I never received the product. On the 2nd of January I contaced them online and was dealt with by both Emir and Eric. Th... See more

Rated 5 out of 5 stars

I was afraid to finish installing MS Office at stage 4 due to confusion over contents of installation download and choices offered, I thought I might do something wrong. So i contacted SoftwareKeep su... See more

Rated 5 out of 5 stars

Very patient customer service on a tricky installation issue. Emir was a great help despite our being disconnected a couple of times. All issues were sorted, thank you! Many other companies I've dealt... See more

Rated 5 out of 5 stars

This is the fourth time I have got very good service and help from SoftwareKeep. Joe has given me very good service, which has ended with the best solution. The Chat afterwards followed up my wishes... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

300 reviews

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Rated 4 out of 5 stars

Efficient and helpful

Dealt with Joe and he was very helpful. Quick response and got the issue sorted fast. I was skeptical abut using the website for software but this proved to be unfounded.

16 January 2020
Unprompted review
Rated 5 out of 5 stars

Very competent customer service

Very patient customer service on a tricky installation issue. Emir was a great help despite our being disconnected a couple of times. All issues were sorted, thank you! Many other companies I've dealt with pass you over to someone new each time you'd get disconnected but not here. Well done!

14 January 2020
Unprompted review
Rated 5 out of 5 stars

Joe was exceptionally helpful

Joe was exceptionally helpful - and patient. I am not IT Savy so he took control and did the work for me. He kept with it until it was sorted. First class service ! Softwarekeep is a very customer-service oriented company. Many thanks

14 January 2020
Unprompted review
Rated 5 out of 5 stars

I had major problems downloading…

I had major problems downloading microsoft office this evening and joe came to my rescue. He was able to resolve all my issues and had great patience with me. I look forward to working and getting his help again
David Hickey:)

12 January 2020
Unprompted review
Rated 5 out of 5 stars

I was afraid to finish installing MS…

I was afraid to finish installing MS Office at stage 4 due to confusion over contents of installation download and choices offered, I thought I might do something wrong. So i contacted SoftwareKeep support and Joe took over in a very efficient manner. Within a few minutes, he'd passed the obstacle, entered the product key and now I have a lovely shiny new Microsoft Office 19 HS to use worry-free! Many thanks Joe; super impressed with the support. Best wishes, Caroline

10 January 2020
Unprompted review
Rated 5 out of 5 stars

Great Work

Joe from the IT Support gave me a great hand in installing office on my mac. it was very fast and clear.
thank you for being so helpful! I would have taken way more time doing it on my own.

9 January 2020
Unprompted review
Rated 5 out of 5 stars

I really appreciate Mark help my…

I really appreciate Mark help my installation and very enjoyed working with him. He is very thoughtful, patient and knowledgeable with his profession, I will highly recommend him to all my friends and wish all of softwarekeep workers can work as same as him.

This makes me want to stay with softwarekeep and enjoy the product more.

8 January 2020
Unprompted review
Rated 5 out of 5 stars

I did appreciate help of Joe for…

I did appreciate help of Joe for purchasing one Microsoft Office 2019 Home and Student for Mac license. I'm now looking for the license key which should find my Incoming mail box within less than 15 minutes.

29 December 2019
Unprompted review
Rated 4 out of 5 stars

1st Code didn't work

1st Code didn't work, but a 2nd code was issued within a few hours and worked fine. It's vital to follow the advice by SoftwareKeep.com about first deleting all Word from your computer and about ensuring that you have purchased the correct Word package. If you get either of these wrong, you will fail to load Word or whatever, and lose your money. Fair enough, really. Yes, I would recommend the Company and it's Software, although clearly one can only be sure after the passage of a year or two with the Software staying up and continuing to give satisfaction.

6 November 2019
Unprompted review
Rated 5 out of 5 stars

Excellent support from Sam

Excellent support from Sam! I made a mistake by purchasing the wrong version of software for my computer OS, contacted the chat support and in seconds he started the refund process. No questions asked. Thank you very much. Satisfied customer here! Just purchased the right version :)

28 October 2019
Unprompted review

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