I had a good experience at sofology in York. The staff are polite and respectful. They helped us when we needed more information and didn't pressure us in getting a sofa.
Company replied
Location
Switch locationClifton Moor Retail Park, 10 Hurricane Way, YO30 4XU York, GB
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See what reviewers are saying
Had an outing to Sofology last week. Lovely sofas available and we weren't actually looking for a sofa for us. We got talking to our onsite expert and walked out with a newly purchased sofa. Lovely pe... See more
Company replied
James made what could have been a very stressful experience into one that was very pleasant. He answered everything I needed to know and a lot more besides. He was professional, helpful and friendly... See more
Company replied
Great sofa , was delivered in 2 weeks due cancellation from another customer. Only 3 stars though, as the £40 leather care pack wasn’t delivered with the furniture, and 3 weeks on, we’ve heard nothi... See more
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Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Clifton Moor Retail Park, 10 Hurricane Way, YO30 4XU, York, United Kingdom
4.8
Excellent
2K reviews
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Excellent service from Tim
15 January 2026
Reply from Sofology - York
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Tim. Have a great day 😊
Reply from Sofology - York
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
A Pleasurable Shop
It was a great experience from start to finish. The salesperson was extremely helpful, answered all our questions, and explained our order in meticulous detail. He also had a great sense of humour, which made our shop even more pleasurable!
17 January 2026
Reply from Sofology - York
Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had a brilliant customer service experience at Sofology. Your kind words and perfect rating of 5 out of 5 truly mean a lot to our team
Great experience at the York store
We’ve been looking for a new small sofa/love seat for our living room and called in. Great range of products and the staff were really friendly - not pushy, very informative, and very accommodating. Gemma in particular was great! Ended up finding a style we really liked and placed an order so we’re looking forward to receiving it once built!
12 January 2026
Reply from Sofology - York
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
I was buying 2 sofas as a gift
I was buying 2 sofas for my granddaughter who has just bought a house. Stacey was really good at explaining everything. Delivery and all the ins and out and me buying 2 sofas as a gift for someone else, really reassuring.
11 January 2026
Reply from Sofology - York
What an amazing grandparent you are Sue, your grandaughter is a lucky lady. Thank you for choosing Sofology.
Reply from Sofology - York
Thank you for sharing your experience Lee.
Thank you so much to Angel for making…
Thank you so much to Angel for making our sofa purchasing a great experience, no pressure, excellent advice and very helpful and we walked away with a sofa we love!
10 January 2026
Reply from Sofology - York
Hi there, thank you for your review. Another great review for Angel, we will make sure to pass this on! Have a nice day.
Tim explained the differences between…
Tim explained the differences between sofas well & helped us make a decision on the best sofa options for us
13 January 2026
Reply from Sofology - York
Thank you for sharing your experience Mrs Jones :-)
Excellent service
Excellent service. Well informed staff and lovely approach. Gemma and Chris.... thankyou.
12 January 2026
Reply from Sofology - York
Thank you for awarding us 5 stars Lesley :-)
Liam was very helpful and knowledgeable…
Liam was very helpful and knowledgeable on products
10 January 2026
Reply from Sofology - York
Hi there, thank you for taking the time to leave a 5-star review!😊
Helpful and clear from Tim Jones
11 January 2026
Reply from Sofology - York
Thank you so much for your 5-star review!
Super friendly but not pushy
Super friendly but not pushy for a sale.
Once I confirmed I wanted to purchase everything was explained perfectly and again, not pushy when I declined the “extras”. A much nicer buying experience than some other sofa stores.
10 January 2026
Reply from Sofology - York
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Fantastic store with great staff
Fantastic store with great staff. I went a week or so ago and spent a couple of hours choosing my new sofa, was made very welcome and even got a cup of coffee and a mince pie while I tested the sofa I had decided upon.
Later I went to the Birstall store and was a very different experience.
Today I went back to purchase the sofa, Nadine took the time to go through everything with me, had remembered many of the things I’d mentioned the few weeks previously. Offered another coffee while we did the paperwork. Great experience, very professional team and a well presented store. The team acknowledge your presence then leave you to it. Then happy to spend time with you helping you decide.
10 January 2026
Reply from Sofology - York
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
We had our current sofa from Sofology…
We had our current sofa from Sofology for the last 13 years and it’s been really good quality and stood the test of times. The lady that dealt with us was very good, polite and knowledgeable.
4 January 2026
Reply from Sofology - York
There is nothing we love more than a returning customer. Thank you for choosing us again Paul :-)
Reply from Sofology - York
Thank you for choosing Sofology :-)
Great customer experience
Great customer experience, served by Tim J. Very approachable, friendly and knowledgeable throughout the whole process.
4 January 2026
Reply from Sofology - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very helpful and friendly staff.
4 January 2026
Reply from Sofology - York
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Really good service from the staff
Really good service from the staff ! Really helpful and got our sofa ordered without any issues
4 January 2026
Reply from Sofology - York
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
James and Gemma in the York store were…
James and Gemma in the York store were fantastic James listened to what I was looking for and made suggestions I picked the perfect sofa in less than an hour.
Gemma went through all the paperwork and explained things clearly to me making sure I understood.
Thankyou both!
3 January 2026
Reply from Sofology - York
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
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