Superb advice from Daniel the salesman in the Warrington store. So patient and understanding with a VERY indecisive customer (me)!!! He talked through all my options given the space in my room. Reall... See more
Company replied
Location
Switch locationPinners Brow Retail Park, A49, WA2 7XA Warrington, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service. Went into the shop a few times to look, the people were really helpful and laid back. Decided to make my order over the phone, Suzanne was really helpful, professional but naturally... See more
Company replied
Was assisted by John in store in warrington,very helpful but not pushy,he gave us great advice and armed with this information we wandered round the store , found a few choices, and went round again u... See more
Company replied
Staff were helpful and knowledgeable without being pushy. We visited the clearance store and then went to the Sofology store in Warrington, we were served by Neil and I think it was Sarah who co... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Pinners Brow Retail Park, A49, WA2 7XA, Warrington, United Kingdom
4.8
Excellent
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
He was very helpful to give you lots of…
He was very helpful to give you lots of information about sofas.
6 November 2025
Reply from Sofology - Warrington
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Great customer service knowledge first…
Great customer service knowledge first class
10 November 2025
Reply from Sofology - Warrington
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Warrington
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Warrington
Hi there, thank you for taking the time to leave a 5-star review!😊
You cannot get my address correct after…
You cannot get my address correct after 4 phone calls 5 email
I doubt when you eventually try to deliver you will get it to my home address I have no faith whatsoever
Again my address is
Haydock St Helens
Even writing this review I doubt I will receive my sofas
Christine pryce
4 November 2025
Reply from Sofology - Warrington
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to email us with your order and review details over at social.media.complaints@sofology.co.uk and we'll be happy to take a look.
Dream Sofa- unbelievable price!
Daniel helped us find our dream sofa and made the buying process smooth and easy! I can’t believe the price! We touched lucky with a closing down sale but even so- it was amazing value thank you Sofology!!
2 November 2025
Reply from Sofology - Warrington
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Daniel- superb salesman
Superb advice from Daniel the salesman in the Warrington store. So patient and understanding with a VERY indecisive customer (me)!!! He talked through all my options given the space in my room. Really knowledgeable about the sizes and what would work and wouldn't work.
29 October 2025
Reply from Sofology - Warrington
Hi there, thank you for taking the time to leave a 5-star review!😊
Exceptional service in store and delivery
Service within the store was exceptional. Very friendly and couldn’t be more helpful.
19 October 2025
Reply from Sofology - Warrington
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Warrington
Hi there, thank you for taking the time to leave a 5-star review!😊
The that sold me my chair and buffet…
The man that sold me my chair and buffet was very happy to help me with my choice and a very nice person to speak to very good service
26 October 2025
Reply from Sofology - Warrington
Thank you for your review Linda.
Customer service was excellent
Customer service was excellent , however charging £129.00 for delivery is shocking!
25 October 2025
Reply from Sofology - Warrington
We truly appreciate you taking the time to share your thoughts, and we understand your frustration concerning the delivery fee.
Please allow us to clarify that this delivery charge is transparently outlined on our website, as part of our ongoing effort to provide clear and upfront information about all costs associated with your purchase.
Our goal is to ensure that every customer has a complete understanding of what to expect before finalising their order, avoiding any surprises during the checkout process.
The fee reflects various factors, including the size and weight, as well as the logistics involved in delivering such an item safely to your home.
Was assisted by John in store in…
Was assisted by John in store in warrington,very helpful but not pushy,he gave us great advice and armed with this information we wandered round the store , found a few choices, and went round again until we chose the right fit for us, John was quietly in the back ground until we approached him to buy. He went through the whole process without confusing ius and we would recommend him very highly,
19 October 2025
Reply from Sofology - Warrington
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Reply from Sofology - Warrington
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience at Sofology.
Good customer service from Daniel very…
Good customer service from Daniel very knowledgeable about sociology products
18 October 2025
Reply from Sofology - Warrington
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience at Sofology.
Easy as sitting comfortably!
Total friendly & helpful professionalism throughout. From viewing in store, to ordering, booking the delivery date & receiving my new sofa. I am one very satisfied customer! Many sincere thanks to everyone involved 😀
2 August 2025
Reply from Sofology - Warrington
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Reply from Sofology - Warrington
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Showroom was lovely with lots of…
Showroom was lovely with lots of choice. John from the store in Warrington was really friendly and helpful.
16 October 2025
Reply from Sofology - Warrington
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Reply from Sofology - Warrington
Hi there, thank you for taking the time to leave a 5-star review!😊
Visited today the Sofology premises in…
Visited today the Sofology premises in Warrington, left us to view the items for sale, no hassle and very friendly staff.
Asked a few questions with regards the sizes, if the item could split and delivery
No problem with either of them and was happy to explain the suite to us
12 October 2025
Reply from Sofology - Warrington
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great selection of sofas and suites
Great selection of sofas and suites, with good range of colours available.
6 October 2025
Reply from Sofology - Warrington
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.