Was greeted when arrived without being bombarded with unwanted sales info i was allowed to wander around the store without feeling pressured. On finding a sofa I liked the salesman was immediately ava... See more
Company replied
Location
Switch locationUnit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN Thurrock, GB
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See what reviewers are saying
well what can i say ,the customer care was brilliant Rob was looking after us we had tea walking around making our choice of which sofas to pick from, we choose and Rob went through every single proce... See more
Company replied
Myself and my partner were very impressed at how welcome the staff made you feel. Kevin was especially helpful when guiding us through the range of sofas available in store. Great experience and can’... See more
Company replied
Very nice experience. Found the perfect sofa and much less than we expected given the good reputation and quality Sofology are known for. Excellent sales person Rob. Thank you.
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN, Thurrock, United Kingdom
4.9
Excellent
6K reviews
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5 stars
Our assistant, Ameet, was great and went above and beyond to assist us. Highly recommended.
1 February 2026
Reply from Sofology - Thurrock
Hi there, thank you for your review. Another great review for Ameet, we will make sure to pass this on! Have a nice day.
Rob was very polite and explained…
Rob was very polite and explained everything clearly , great experience
1 February 2026
Reply from Sofology - Thurrock
Hi there, thank you for your review. Another great review for Rob, we will make sure to pass this on! Have a nice day.
Great understanding of our needs by…
Great understanding of our needs by ameet. Listened to us .. and very helpful .thanku
1 February 2026
Reply from Sofology - Thurrock
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Thurrock
Hi there, thank you for your review. Another great review for Saad, we will make sure to pass this on! Have a nice day.
Rob at Thurrock was really helpful
Rob at Thurrock was really helpful in explaining the differences in the sofas.
1 February 2026
Reply from Sofology - Thurrock
Hi there, thank you for your review. Another great review for Rob, we will make sure to pass this on! Have a nice day.
The assistant (Teresa) from the…
The assistant (Teresa) from the lakeside branch was extremely helpful and knowledgeable. She helped us to make our final decision and place our order. I would recommend the brand and service.
31 January 2026
Reply from Sofology - Thurrock
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Our salesman Steve was Great
Our salesman Steve was very professional and a really lovely person and gave us great advice and to top it off he was a hammers fan ⚒️ just like me we purchased our Sofa today and can’t wait for it to arrive
Many thanks Jason
31 January 2026
Reply from Sofology - Thurrock
Thank you for sharing your experince
Steve at Thurrock was great
Steve at Thurrock was great! He was really helpful and expertly guided us through our choices. He carefully considered our requirements and helped us pick our dream sofas. He even rearranged the sofa to help us visualise what we'd be buying. Excellent friendly service!
31 January 2026
Reply from Sofology - Thurrock
Hi there, thank you for your review. Another great review for Steve, we will make sure to pass this on! Have a nice day.
Rob was very helpful with helping us…
Rob was very helpful with helping us find the right sofa to fit in our awkward dimensions
31 January 2026
Reply from Sofology - Thurrock
Awkward dimentions is our speciality Mr Puddle! Glad we could help!
Reply from Sofology - Thurrock
Thank you for choosing Sofology!
Excellent service all round
Excellent service all round. Ameet was polite and friendly, he was knowledgeable and helpful without being pushy. We would recommend this store.
12 January 2026
Reply from Sofology - Thurrock
Thank you for your recommendation Tina
Explained fully benefits of products we…
Explained fully benefits of products we were interested in and additional information to gliders , insurance cleaners etc .
29 January 2026
Reply from Sofology - Thurrock
Thank you for sharing Mr Nash
Great customer service. Steve at the Thurrock store was…
Steve at the Thurrock store was exceptionally helpful and patient. Thank you for your help.
30 January 2026
Reply from Sofology - Thurrock
Thank you Mrs Kerridge
Rob from the Thurrock branch was…
Rob from the Thurrock branch was amazing. 5 start service excellent
30 January 2026
Reply from Sofology - Thurrock
Thank you for choosing Sofology!
Reply from Sofology - Thurrock
Thank you for awarding us 5 stars
We received an excellent service from…
We received an excellent service from Steve at Thurrock sofology. He was patient and made the purchase as easy as possible for us.
28 January 2026
Reply from Sofology - Thurrock
Thank you Mr Whitford
I was served by Steve
I was served by Steve, he was so helpful and excellent in his explanation of everything, couldn’t have been better, a very good manner, he deserves every bit of praise
29 January 2026
Reply from Sofology - Thurrock
Thank you for taking the time to share your experience :-)
Reply from Sofology - Thurrock
We are happy that you chose Sofology Elizabeth
New Sofa
We knew exactly what we wanted to order and Theresa, the sales assistant made it very easy for us to do so. She talked through the delivery options so we felt confident of a smooth delivery and set up of the sofa. All in all a pleasurable experience!
26 January 2026
Reply from Sofology - Thurrock
Thank you for awarding us 5 stars Emma :-)
Very efficient agent not pushy let us…
Very efficient agent not pushy let us choose and have time to think and see exactly what wr wanted
26 January 2026
Reply from Sofology - Thurrock
Thank you for sharing your experience Susan!
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