Sofology - Thurrock Reviews 6,017

TrustScore 5 out of 5

4.9

Unit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN Thurrock, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Was greeted when arrived without being bombarded with unwanted sales info i was allowed to wander around the store without feeling pressured. On finding a sofa I liked the salesman was immediately ava... See more

Company replied

Rated 5 out of 5 stars

well what can i say ,the customer care was brilliant Rob was looking after us we had tea walking around making our choice of which sofas to pick from, we choose and Rob went through every single proce... See more

Company replied

Rated 5 out of 5 stars

Myself and my partner were very impressed at how welcome the staff made you feel. Kevin was especially helpful when guiding us through the range of sofas available in store. Great experience and can’... See more

Company replied

Rated 5 out of 5 stars

Very nice experience. Found the perfect sofa and much less than we expected given the good reputation and quality Sofology are known for. Excellent sales person Rob. Thank you.

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN, Thurrock, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Mrs Debbie King - Calcutt. Had a nice day looking at all the…

Had a nice day looking at all the different styles of sofa's and chairs.
Three piece suits.
Finally came to a difficult decision of which sofa caught our eye.
Myself and husband agreed on the illnois 2 seater sofa with the console's, in the colour Latta in a mottled fabric. Saad talked us through all the details of the sofa and explained the guarantee of the frame work, and protection cover for the material and fabric. Saad was extremely knowledgeable. Saad knew all the information regarding the styles and details of all the sofas. We enjoy our time at sofology and ordering our new suit. We can't wait now to receive this furniture.

11 February 2026
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Reply from Sofology - Thurrock

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Thanks to Jon at lakeside store for…

Thanks to Jon at lakeside store for making our visit so good, He explained everything and showed us every type of sofa we wanted. not rushing through anything, making sure what we had was what we wanted. again thank you Jon

10 February 2026
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Reply from Sofology - Thurrock

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over to Jon for you, have a great day.

Rated 5 out of 5 stars

Great experience

Teresa Odonoghue was great and made the whole process very easy so many thanks to her.

7 February 2026
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Reply from Sofology - Thurrock

Hi there, thank you for your review. Another great review for Teresa, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Del was incredibly helpful and made the…

Del was incredibly helpful and made the buying experience super easy

7 February 2026
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Reply from Sofology - Thurrock

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Del. Have a great day 😊

Rated 5 out of 5 stars

Steve was fantastic helping us choose…

Steve was fantastic helping us choose our new sofa today. He was very patient, not pushy at all, and took the time to show us multiple options that would work for our room and space. It was a day I was honestly dreading, but Steve made the whole experience so much easier and actually enjoyable. Thank you for all your help!

8 February 2026
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Reply from Sofology - Thurrock

Thank you for awarding us 5 stars!

Rated 5 out of 5 stars

Sofa purchase

We were instore over 2 hours .We were helped by Fern who helped us with everything we asked for very professionally. We purchased a sofa and footstool. Very happy with the service we were given.

7 February 2026
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Reply from Sofology - Thurrock

Thank you so much for taking the time to share your feedback with us.

Rated 5 out of 5 stars

Thank you for a smooth and excellent…

Thank you for a smooth and excellent purchase Rob

7 February 2026
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Reply from Sofology - Thurrock

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Good service

Impressed the range of leather sofas and the optional additions. Served by Rob who we found really helpful in making our decision on visit to lakeside store. Very knowledgeable in ranges available and what best suited our requirement.

6 February 2026
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Reply from Sofology - Thurrock

What an amazing review, thank you so much for taking the time to write this 😊

Rated 5 out of 5 stars

Great service from Rob at the Thurrock…

Great service from Rob at the Thurrock store. Very helpful and knowledgeable. Easy process buying our sofa. Thank you

6 February 2026
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Reply from Sofology - Thurrock

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Steve at thurrock was excellent…

Steve at thurrock was excellent explained everything well would definitely recommend

4 February 2026
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Reply from Sofology - Thurrock

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Jon in the Lakeside store was extremely…

Jon in the Lakeside store was extremely knowledgeable, polite and far from the the usual 'hard sell' approach you may experience in other furniture chains. Highly recommend this guy should anyone be in the store, a credit to his team!

31 January 2026
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Reply from Sofology - Thurrock

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Friendly and helpful sales assistants…

Friendly and helpful sales assistants Rob and Jon.
Showroom bright,set out well. Large selection of sofas.

3 February 2026
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Reply from Sofology - Thurrock

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Really patient service from the store…

Really patient service from the store as we chose, changed our mind and changed our mind again!

Thanks for Rob for his patience! We got there in the end!

3 February 2026
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Reply from Sofology - Thurrock

Hi there, thank you for your review. Another great review for Rob, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Amazing service from saad

Amazing service from saad, really helpful and buying was a simple straight forward process

3 February 2026
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Reply from Sofology - Thurrock

Hi there, thank you for your review. Another great review for Saad, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

The way Jon met us at the door

The way Jon met us at the door, explained the lay out of the store then kept an eye on us from a distance (not follow us closely around the store which makes us feel edgy), but was always there to offer advice when needed. He dealt with us in a professional manner but still made us feel comfortable. He also makes a good cup of tea.

2 February 2026
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Reply from Sofology - Thurrock

Thank you for choosing Sofology! We are pleased that you enjoyed your tea!

Rated 5 out of 5 stars

Nice way to buy a sofa

Ameet was brilliant, low key and very professional. Your store is far better stocked and displayed than your competition all round great experience.

29 January 2026
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Reply from Sofology - Thurrock

Hi there, thank you for your review. Another great review for Ameet, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Jon from Thurrock was very helpful

Jon from Thurrock was very helpful. We had two small kids with us but Jon was great, explained everything concisely and helped us choose our sofa.

1 February 2026
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Reply from Sofology - Thurrock

Hi there, thank you for your review. Another great review for Jon, we will make sure to pass this on! Have a nice day.

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