Steve was our sales assistant He was absolutely great. We had to go in a few times to show the family and missing family members. He accommodated us each and every time WITHOUT pushing us to... See more
Location
Switch locationUnit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN Thurrock, GB
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See what reviewers are saying
We finally got our dream sofa from Sofology, all thanks to Mr. Saad! Even though we'd had trouble with their installment system before, he encouraged us to try again. His professional and friendly app... See more
Company replied
Was greeted when arrived without being bombarded with unwanted sales info i was allowed to wander around the store without feeling pressured. On finding a sofa I liked the salesman was immediately ava... See more
Company replied
The customer Service agent was professional in his approach and left us to try out the furniture and also was around when we had questions. He also explained the differences between different sofas, m... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN, Thurrock, United Kingdom
4.9
Excellent
6K reviews
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Good service
Served by Steve in the Thurrock branch, he explained everything really well, have good advice, and it was a very efficient process.
7 March 2026
Reply from Sofology - Thurrock
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that Steve gave you all the information you needed and met all of your expectations.
My experience was exceptional
My experience was exceptional. Del was on point with everything. Answered all my questions, polite, well mannered and articulate. Very good with people.
10 March 2026
Reply from Sofology - Thurrock
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Reply from Sofology - Thurrock
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Thurrock
Thank you for awarding us 5 stars Richard!
Ameet was friendly and professional…
Ameet was friendly and professional explaining all of our options and allowed us as much time as we needed to browse the store and make our choice.
We really liked the store layout and there was no pressure sales.
Loved the large swatches which really helped with colour choice.
6 March 2026
Reply from Sofology - Thurrock
Thank you for this great review Karen :-)
Rob (Robert) in Thurrock was fantastic!
We was promptly served by Rob in the Thurrock branch. He was fantastic at guiding us to what would be suitable for our home, pros and cons of materials for our day to day needs and thoroughly explained all aspects of the sofa in detail. We are very thankful for his help!!
1 March 2026
Reply from Sofology - Thurrock
Thank you for sharing yoru experience Amie :-)
The choice and selection was helpful at…
The choice and selection was helpful at the store and the staff were helpful, friendly, professional but not too pushy. The advice given about the finance and payment was incorrect and poor. Logging onto the account on the finance company's website is also poor and slow. You will pay a deposit and at least two monthly payments before you receive your furniture. If you make a large payment it reduces the length of your credit agreement not the monthly payments which was contrary to the advice given b6 the store.
7 March 2026
Reply from Sofology - Thurrock
Thank you for taking the time to share your feedback. We’re really pleased to hear that you found the team in store helpful, friendly and professional while choosing your furniture. We’re sorry to hear about the confusion around the finance information. Payments on a finance agreement should only begin once your furniture has been delivered, so this doesn’t sound right and we’d like to look into it further for you. If you’re able to, please feel free to email us at social.media.complaints@sofology.co.uk with your review and order details and we can take a look into this for you.
Great service today from Ameen
Great service today from Ameen! Not overly “sales-like”, super knowledgeable and helpful!
8 March 2026
Reply from Sofology - Thurrock
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Ameen. Have a great day 😊
Great customer service!
Great customer service!
It was a Very easy and straight forward process.
Ameet explained everything clearly and we were in and out of the shop in 30 minutes!
8 March 2026
Reply from Sofology - Thurrock
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Ameet was absolutely amazing
Ameet was absolutely amazing. So knowledgeable about the sofas i was interested in. Purchased in store. Thank you Ameet
8 March 2026
Reply from Sofology - Thurrock
Hi there, thank you for your review. Another great review for Ameet, we will make sure to pass this on! Have a nice day.
We went into the lakeside store
We went into the lakeside store
Choose a sofa we liked
Approached a member of staff
Who we now know was named crystal
She was most helpful
Took her time to explain the after care of the sofa which we purchased
And demonstrated how to keep sofa look fresh and new looking
Could not of asked for a better sales person
A massive credit to the company
8 March 2026
Reply from Sofology - Thurrock
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Rob was our consultant and he was…
Rob was our consultant and he was friendly professional and made the experience fantastic! THANKS ROB and up the hammers!
8 March 2026
Reply from Sofology - Thurrock
Hi there, thank you for your review. Another great review for Rob, we will make sure to pass this on! Have a nice day.
Served by Steve who was very helpful…
Served by Steve who was very helpful and professional, explained everything in detail. Would recommend this store and Steve to friends and family
8 March 2026
Reply from Sofology - Thurrock
Hi there, thank you so much for your review. We're pleased that you're happy with the service provided by Steve and that you would recommend us! Have a great day 😊
First sofa purchase.
We came in to buy our first sofa,
Hands down one of the best experiences, all the staff were friendly and welcoming.
I can’t remember our salesman’s name but he went above and beyond and was so helpful !
4 March 2026
Reply from Sofology - Thurrock
Thank you for choosing us to supply your first sofa! It is an honour :-)
Reply from Sofology - Thurrock
Thank you for awarding us 5 stars!
Reply from Sofology - Thurrock
Thank you for awarding us 5 stars!
Great sofas and customer experience
The store has a versatile range of beautiful sofas. We were served by Steve who was brilliant. He was very patient, explained everything so well, answered all our questions and made sure what we were purchasing was fitting our needs. Overall a great experience and we would certainly recommend a visit to this store before deciding upon sofas.
5 March 2026
Reply from Sofology - Thurrock
Thank you for your wonderful feedback! 😊 We’re delighted Steve could provide such patient and thorough guidance. It’s great to hear you found the perfect sofa and had a positive experience, your recommendation means a lot! 🛋️✨
Staff were very friendly and…
Staff were very friendly and supportive. The store had a wide range of sofas. They were really knowledgeable.
3 March 2026
Reply from Sofology - Thurrock
Thank you for your feedback! 😊 We’re glad you found the team friendly and supportive, and that our store’s sofa range and expertise helped you during your visit. 🛋️✨
Rob was very helpful
Rob was very helpful. Went above and beyond to let us know exactly what we were getting.
5 March 2026
Reply from Sofology - Thurrock
Thank you for taking the time to leave a 5-star review!😊
Great service
Steve the salesman was very knowledgeable, friendly and helpful. He was passionate and guided me to purchasing the right sofa for my room.
4 March 2026
Reply from Sofology - Thurrock
Thank you for awarding us 5 stars :-)
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