Sofology - Thurrock Reviews 6,017

Served by Steve very helpful

Was served by Steve at Thurrock. Brilliant service. Highly recommend

We had Jon at the Thurrock store and he was fantastic! Our whole experience from when we walked through the door till the end was smooth and enjoyable. Very happy with my new sofa and his customer service was outstanding.

Great service at Lakeside

Very helpful, knowledgeable and friendly salesperson. Great selection and good prices

Sofa arrived damaged, 2 visits from upholstery team to repair. Cushions missing, took months to arrive. Main 4 seater cushion faulty, 1st replacement turned up dirty and wrapped, arrived wrapped on thin plastic, not protected properly, took 7 weeks to arrive, they wanted us to dispose of it, eventually agreed to collect it. Next one arrived a week later, we had taken photos of the 1st one, this one was in the same condition, same wrapping, clearly the same one that we sent back a week earlier, damage matched exactly. This all took 5 months altogether, customer service do not return calls, managers dont call back. @John Taylor stated, we dropped the ball on this one, promised to see all issues through, never heard from him again, won't call us despite repeatedl requests. Steer clear of this business at all costs.

Been in to store 3 times now and all the staff have been lovely. No pressure just very helpful . Finally chose sofas today and Steve was excellent throughout .

Our Salesman Steve explained everything in great detail, had a good knowledge of his products and therefore our purchase was due to him

We viewed a lot of sofas across different shops and we felt that one of the great things about Sofology was that the staff left us to look at the sofas as we wished, checking in on us but not hovering. There was no pressure from them which was a great appeal for my partner and I. Rob from Thurrock was great at explaining the different shapes, material and colours we could get. He went out of his way to find examples of the different colours available for us and explained the process and aftercare very clearly. Thank you.

Salesman went through everything and made the experience enjoyable

Ameet was extremely helpful answering all my questions. His knowledge about the sofa I was purchasing was was fantastic. He was able the answer questions before they had left my mouth!
Some sales assistant can come across as pushy but Ameet was far from this. It was a please being served by him.

John in the Thurrock store was very helpful. He was informative and friendly. The process was smooth and easy. He gave us space to make decisions but was also very good when we needed help choosing the colour.

The staff member who served us was polite and knowledgeable. He explained all the options and overall it was quite good experience.

We had 2 visits to the store deciding which settees to buy, Steve and Jon were both very helpful, and knowledgeable, which was a great help

John was amazing from start to finish. No pressure approach, incredibly informative and made the whole process enjoyable. Highly recommend, really lovely store too.

Helpful salesman. Let us browse before coming back & answering our questions & pricing up the different combinations.
We left the shop to come home & check measurements.
He followed up with a phone call & we ordered on line. Very easy.

We knew exactly what we wanted and Steve helped us get it by being informative, friendly and professional.

Served by Steve in the Thurrock branch, he explained everything really well, have good advice, and it was a very efficient process.

My experience was exceptional. Del was on point with everything. Answered all my questions, polite, well mannered and articulate. Very good with people.