Sofology - Preston Reviews 2,474

TrustScore 5 out of 5

4.9

Unit K1, Deepdale Shopping Park, Blackpool Road, PR1 6QY Preston, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Visited Sofology at Preston Deepdale today. We were warmly greeted by Mo then left alone to browse at our leisure. The range of sofas was extensive and of a high quality and the store was laid out wel... See more

Company replied

Rated 5 out of 5 stars

There was so much choice! Even better, the staff were available but introduced themselves then left us alone to wander around and try all the sofas out. When needed' they answered questions, but they... See more

Company replied

Rated 5 out of 5 stars

We bought our sofa from sofology in Preston and the two staff members who helped us were super helpful and knowledgeable (Jay and Mo). We wanted to see the different foot stool options but both weren'... See more

Company replied

Rated 5 out of 5 stars

Good and big store, variety of options to choose in sofas, neatly and well placed for demo. The high-resilience foam cushions are firm yet comfortable, the solid hardwood frame feels incredibly sturdy... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit K1, Deepdale Shopping Park, Blackpool Road, PR1 6QY, Preston, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

I got the items l wanted.Mo was very…

I got the items l wanted.Mo was very helpful

1 January 2026
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Reply from Sofology - Preston

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Mo,Very helpful salesman

Very helpful salesman, Mo, gave us all the information we needed to make a decision, no pressure. Thank you.

31 December 2025
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Reply from Sofology - Preston

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Excellent customer service

Excellent service and time taken to discuss the various sofa's we were comparing and detailed knowledge of the size of the sofas.

31 December 2025
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Reply from Sofology - Preston

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Very attentive staff

Very attentive staff. Very helpful in all aspects of choosing a sofa and chairs

30 December 2025
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Reply from Sofology - Preston

Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!

Rated 5 out of 5 stars

Pleasant experience

Went onto the Preston store and was greeted by a pleasant sales person I think he was called Russ. I liked that I didn't feel pressured in anyway into making a purchase he was so professional and polite. The range of sofas available is very good. I must admit we spotted exactly what we required almost immediately. The price was really competitive with other stores and we were really happy to purchase a great sofa and chair which is really good quality and fantastic value. We just can't wait to receive our delivery now. Thanks Sofology.

29 December 2025
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Reply from Sofology - Preston

Thank you so much for taking the time to share your feedback with us.

Rated 5 out of 5 stars

Gary was excellent

Gary was excellent, very knowledgeable

29 December 2025
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Reply from Sofology - Preston

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Rated 5 out of 5 stars

Really welcoming and knowledgeable staff

Today we purchased a new suite from the great team at Preston. They were really knowledgeable and friendly with no sales pressure applied at all. A really easy experience! Can’t wait for the furniture to arrive!

29 December 2025
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Reply from Sofology - Preston

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Rated 5 out of 5 stars

Thanks Russ!

We had Russ today when ordering our sofa, such a lovely man really took the time to explain everything to us and help us out! Thanks so much russ!

28 December 2025
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Reply from Sofology - Preston

Thank you so much for your 5-star review!

Rated 5 out of 5 stars

Helpful staff

Helpful staff, who gave you time to think about the sofa you wanted. A great shopping experience and a great range of sofa's

27 December 2025
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Reply from Sofology - Preston

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

I would buy a sofa from anywhere else

This is the third sofa I have ordered from Sofology. I live in Portugal and it is worth having it shipped over than buying in the Algarve. I dealt with your branch at Deepdale Preston and a huge thanks to Gary who looked after me. He answered my questions and was very knowledgeable on product knowledge

19 December 2025
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Reply from Sofology - Preston

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Patient with me

A welcome cup of ! Was greatly appreciated. Ross took the time to answer my questions and explain where necessary.

13 December 2025
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Reply from Sofology - Preston

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Great service from Russ at Sofology…

Great service from Russ at Sofology Preston!

17 December 2025
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Reply from Sofology - Preston

Hi there, thank you for your review. Another great review for Russ, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

The man who helped us was very helpful…

The man who helped us was very helpful and friendly and explained everything throughly

16 December 2025
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Reply from Sofology - Preston

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 1 out of 5 stars

Very disappointed

Sent email for delivery only to find it was still in store. On delivery they dropped or placed a section in a puddle outside. On entering house forced it past the door frame taking a piece from it, chip in floor of feet and split the joint on kitchen worktops on pushing past.... didn't set it up or explain working... cup holder damaged and wireless charging dock fell out of middle section

10 November 2025
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Reply from Sofology - Preston

Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Kind regards

Rated 5 out of 5 stars

Very efficient and helpful

Very efficient and helpful, they a mended my order twice with no problem, a lovely team at Deepdale especially Lewis.

11 December 2025
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Reply from Sofology - Preston

Hi there, thank you for your review. Another great review for Lewis, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Excellent

Jay was brilliant very friendly at the Deepdale Store

11 December 2025
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Reply from Sofology - Preston

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

excellent service 1st class

excellent service from Dorothy and Gary, was very helpful, explain every thing in detail , looking forward to my new purchase ,will recommend this store

8 December 2025
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Reply from Sofology - Preston

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Jay was really helpful and super…

Jay was really helpful and super friendly! Great customer service, helped me decide on the perfect sofa for my family .

8 December 2025
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Reply from Sofology - Preston

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Russ was very helpful & knowledgeable

Russ was very helpful & knowledgeable

5 December 2025
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Reply from Sofology - Preston

Hello Mr Armer, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

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