Sofology - Preston Reviews 

We went through everything in detail.
Staff were great and kind.
Expensive item, needed time and clarity to make a great purchase, thanks for great customer service.

Jay was amazing
After the disappointing realisation that the sofa we wanted was discontinued in white
We talked through options with zero pressure

The lovely member of staff who dealt with us made the experience so easy and not pushy.

Very good advice from Russ, who made the whole experience stress free.

The shop staff made us more than welcome.

We had a very positive experience, the sales person was very helpful and welcoming and explained the product information into a clear details. I would recommend.

Friendly, non-pressured and informative- a good experience from start to finish.

The young gentlemen who served us was very polite and seemed knowledgeable

Very good customer service. Very informative .

Awful. Don’t use. Lied. Lost the sofa. Waited months. Lied again. Use a customer service centre in Scotland who have no link to Sofology themseles so don’t have access to what Sofology has access to On their computer systems. Absolutely awful customer service staff who are ignorant, rude,swear and treat people like rubbish. While they were on one line I called the shop direct and was kid to again. I eventually found the sofa in Birmingham when I had been told it was in York, but by this time had had enough of the dirt on my shoe treatment and told them to stuff the purchase. I got exactly the same sofa on a better and cheaper deal from Oak Furniture and it arrived in a few weeks. Sofology need to get their act together as this is the second bad experience I have had with them and I will never use them or a linked shop again.

Patience from Mo as I visited a good 3 or 4 times, no pressure and he helped me choose. Thanks

The person who served us was very polite and helpful explained all about the Sofa and extras and insurance they where not pushing us it was a good experience.

Lovely store well set out, in store service excellent didn't pester you, very informative. Second time we have purchased a sofa of them as always fund them and their products good value.

1 of the 2 sofas is damaged - rips in 2 places, being informed that an engineer will be sent out to look at the issue. Clearly the sofa needs replacing and not repairing.

Very helpful and knowledgeable staff not pushy

In and out in half an hour. Was looked after.

Great choice, Helpful staff. Able to browse without feeling pressured.

The sofologist on our arrival was helpful and welcoming, but didn't follow us around the store which is important to the customer,once we chose the sofa she helped in every way possible