Amazing service, slales Lady in the Poole store was fantastic, I dealt with the manager at Poole, he made everything fast and simple no messing around, this is the second time I've purchased a Sofolo... See more
Location
Switch locationWessex Gate Retail Park 4, BH15 3TE Poole, England, GB
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See what reviewers are saying
We came to view sofas first time a week before our purchase and we had a great experience with one of your staff, unfortunately cannot remember his name. Tall gentleman with dark skin - he showed us... See more
Company replied
We purchased a Great La-Z-Boy Chair, hopefully! Fortunately, I spotted the chair by accident in the showroom. I would have liked to have had more information on the range of available La-Z-Boy chai... See more
Company replied
Excellent choice of settees in the Poole showroom, blend of all styles. The lady (Sally Anne) that served us was first rate, not a pushy sales person like some, she was knowledgeable, even though she... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, United Kingdom
4.8
Excellent
3K reviews
Asks customers to review
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Amazing service
Amazing service, slales Lady in the Poole store was fantastic, I dealt with the manager at Poole, he made everything fast and simple no messing around, this is the second time I've purchased a Sofology sofa, I love the quality and the aftercare provided.
Thanks guys can't wait for our sofa to arrive.
20 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
2nd sofa from here
Great quality and good service will be buying my next sofa from here too
17 September 2026
Reply from Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great Experience Knoeledgeable staff…
Great Experience Knoeledgeable staff and very helpful.
16 September 2026
Reply from Sofology - Poole
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from Sofology - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
No pressure sales
No pressure sales. Very helpful and informative sales assistant who couldn't do enough to help us make our choice
19 September 2026
Reply from Sofology - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Very good service during our visit to…
Very good service during our visit to the store. The staff were very helpful.
18 September 2026
Reply from Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Poole
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Really good but just a little rushed…
Really good but just a little rushed it’s a big purchase time is needed
12 September 2026
Reply from Sofology - Poole
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Great customer service
Great customer service, helpful advice without the pressure sale.
Very happy.
10 September 2026
Reply from Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Very helpful
9 September 2026
Reply from Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Helpful staff
7 September 2026
Reply from Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Really friendly and extremely helpful
Really friendly and extremely helpful. Found me exactly what i wanted . Even offered me a cup of tea. Can’t wait to get my new sofa .
8 September 2026
Reply from Sofology - Poole
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
A good experience all round
Good staff, good communication and a decent knowledge of the products
5 September 2026
Reply from Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
We had a wonderful experience with…
We had a wonderful experience with Sofology, as most people do we shopped around but came back to Sofology after feeling the quality difference between them and a cheaper store. We enjoyed the personal touch which we didn't feel we had in the other stores and felt they understood our needs and helped us in finding the best solution for our space. It made a rather mind-boggling experience a whole lot easier.
6 September 2026
Reply from Sofology - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Felt comfortable on entering the store
Felt comfortable on entering the store, not pressured and followed around.
I believe it was the store manager who dealt with me and explained all my options as to the choice of my sofa once I finally agreed to buy.
6 September 2026
Reply from Sofology - Poole
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Staff were extremely helpful
Staff were extremely helpful, some sales people are really pushy, but sofology were not. They explained in depth and detail, also helped me visualise my sofa,
I think the sales person was called Nathan. He is a great asset to your team and made me and my partner feel happy and content with our purchase.
Thank you
5 September 2026
Reply from Sofology - Poole
Thank you for choosing Sofology!
Nice lady served us
Nice lady served us. I think her name was Sally Ann. I know it was Ann anyway she was very nice very helpful than everybody else was right up into so all seems well just waiting for my very nice sweet.
1 September 2026
Reply from Sofology - Poole
We look forward to delivering Susan. Thank you for sharing your experience.
We purchased a Great La-Z-Boy Chair
We purchased a Great La-Z-Boy Chair, hopefully!
Fortunately, I spotted the chair by accident in the showroom.
I would have liked to have had more information on the range of available La-Z-Boy chairs meeting our criteria. The rocking chair was not mentioned, nor were swivel-based chairs. I found it.
Otherwise, good customer service.
2 September 2026
Reply from Sofology - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Women who helped us was very helpful
Women who helped us was very helpful, knew every detail I needed to help find one sofa we wanted. Very friendly
29 August 2026
Reply from Sofology - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Review what I’ve not got?
Sales team helpful. However being bombarded to review after 1 week of purchase when it’s on a 12-13 week lead time is frustrating to say the least.
30 August 2026
Reply from Sofology - Poole
We’re so pleased to hear our Sales Team were helpful! We completely understand your frustration with being asked to review so soon after ordering, especially when you’re waiting 12–13 weeks for your sofa to arrive. We really appreciate your feedback and hope the wait is worth it when your new sofa arrives
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