We had a really positive experience buying our sofas from Sofology. Lauren and Chris were both fantastic with us from start to finish. They were patient, kind and took the time to explain all the... See more
Company replied
Location
Switch locationUnit 4, Plymouth Gateway Retail Park, PL6 8ET Plymouth, GB
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This is the best furniture store in Plymouth Great range of suites well laid out with so much choice on specifications and fabrics Many thanks to the patience of Tilly White who made us feel at ea... See more
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Friendly customer service but also new when to step away & was never too pushy or 'hard sell' in any way which is extremely off-putting! Very informative & knowledgeable, extremely helpful - nothin... See more
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Great range of sofa’s , went to purchase a reclining corner sofa , ended up with 2 seperate sofa’s a massive thanks goes out to Chris who was so patient with us , he even bought me a cup of tea ! Defi... See more
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Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4, Plymouth Gateway Retail Park, PL6 8ET, Plymouth, United Kingdom
4.7
Excellent
1K reviews
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Great customer service
Excellent service from Tilly in the Plymouth store, she explained everything very clearly. A pleasure to deal with.
25 October 2025
Reply from Sofology - Plymouth
Good afternoon, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Very Friendly detailed explanation of…
Very Friendly detailed explanation of how your company operates. Brilliant impressed the wife.
21 October 2025
Reply from Sofology - Plymouth
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Excellent customer service
Excellent customer service. Left me alone to make my own decision but was on hand to answer any questions
21 October 2025
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Reply from Sofology - Plymouth
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
Tilly was fantastic!!!
Tilly was fantastic and made the purchasing so easy! Would recommend her to anyone!
18 October 2025
Reply from Sofology - Plymouth
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Lauren listened explained and was very…
Lauren listened explained and was very helpful and transparent in costs and fees nothing was hidden.
18 October 2025
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Loved the no pressure sales…
Loved the no pressure sales environment, and a wonderful variety of products. Tilly was amazing - super helpful, explained everything really clearly. An absolute pleasure to shop here.
16 October 2025
Reply from Sofology - Plymouth
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Attentive staff
Attentive staff, not at all pushy. Even allowed me to take a swatch home to check the colour. Great service got the sale.
6 October 2025
Reply from Sofology - Plymouth
Thank you for sharing Mrs C
Callum was great…very helpful
Callum was great…very helpful, knowledgeable and professional
I thought your product displays were very good.. as was your website.
We placed an order ….thankyou.
4 October 2025
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Plymouth
Thank you for your wonderful feedback! We're thrilled you had a positive experience at Sofology Plymouth and that our team made you feel comfortable. We're glad you appreciated the variety in our store.
Your satisfaction is our priority, and your kind words encourage our team. We look forward to welcoming you back for your furniture needs.
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent customer service
Wonderful experience! Amazing customer service from Chris, he answer literally every question from measuring to fit the unit in our cottage, flipping the sofa up to check on assembly requirements to showing us how to plump and flip our cushions to keep the sofa fresh and new over the years to come. Chris even sorted us out a great deal on delivery of both our sofas and a stain removal kit.
23 September 2025
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Chris. Have a great day 😊
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great exemplary customer service from Chis
Chris was absolutely brilliant. We had been in a few times, never spoke to anyone in the store before and really wanted help to know what furniture options were available to us to fit in our lounge and meet our, quite frankly fussy, requirements.
Well Chris introduced himself to us and we immediately felt welcome and listened to, he took us around showing us the options which would work for us and even made a mockup of our lounge so we could visualise how it would fit.
In the end we spent 2 hours in the store and every minute was essential to ensure that we were able to select what we wanted and put our order in.
Thanks Chris for your time and help.
6 September 2025
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Chris. Have a great day 😊
In-store staff brilliant, helpful but not intrusive, online sorting the credit could be better
Helpfull internal store staff, but not intrusive
11 September 2025
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Nice to have a no pressure environment…
Nice to have a no pressure environment the gentleman left us to make our own minds up but was on hand when needed. Sofa we chose although a lot of money looks perfect and im looking forward to receiving it .
11 September 2025
Reply from Sofology - Plymouth
Hi there, thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had a brilliant customer service experience at Sofology. Your kind words and perfect rating of 5 out of 5 truly mean a lot to our team!
Great friendly customer service, wonderful products & fab price!…
Friendly customer service but also new when to step away & was never too pushy or 'hard sell' in any way which is extremely off-putting!
Very informative & knowledgeable, extremely helpful - nothing was too much trouble, went in to great detail when we asked questions to help us.
Gorgeous settees, good prices!!
12 September 2025
Reply from Sofology - Plymouth
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Customer service is very poor i was …
Customer service is very poor i was waiting 30 for talk to a staff
11 September 2025
Unprompted review
Reply from Sofology - Plymouth
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Our salesperson was brilliant and…
Our salesperson was brilliant and talked us through all our purchase options. At no time did we feel pressured and he could not have been more helpful
9 September 2025
Reply from Sofology - Plymouth
Hi there, thank you so much for your review. We're pleased to hear you found the team helpful and friendly in store. We hope you found the perfect sofa! Have a great day 😊
Professional service
Professional service, very helpful. Collum advised us very professionally.
9 September 2025
Reply from Sofology - Plymouth
Hi there, thank you so much for your review. We're pleased to hear you found the team helpful and friendly in store. We hope you found the perfect sofa! Have a great day 😊
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