Sofology - Norwich Reviews 

So we ordered our sofa in August. It’s NOW December and we are still sitting on the floor. Sofology Norwich have done what they can to help but Sofology as a company - avoid. I have called them 7x and. Each time promised a call back within the magic 72 hours! Nothing heard back each time. UNTIL I spoke to Norwich where the deputy manager has been brilliant - I am still waiting to hear from the main customer services about my complaint -

The sales assistant MEL was very helpful. Personable and easy to work with.

We visited on multiple occasions as awaiting an exchange of contracts.
We wanted to be sure we had found the correct sofa (in multiple stores)
Each time we visited Sofology Norwich store the staff were welcoming and polite, we mainly dealt with Declan as he recognised us and acknowledged us, when he wasn’t in store Martin took great care of us and gave us so much information about a different sofa that we fell in love with it, even though we didn’t purchase at that time there was no ill feeling to the time he’d spent with us.
We finally exchanged and straight into sofology to buy our sofa, Declan dealt with our purchase… that man knows the paperwork by heart and therefore made our purchase far more speedier

Highly recommend

Great experience with Sofology.
Mel helped us with choosing the perfect sofa for our busy household.
Can’t wait to receive it.

The saleman Marcus who served us in both our visits, (on our return visit we asked to see him again, as he was so lovely ), was warm , friendly, and extremly patient, and very knowledgeable. There was no pushing, he allowed us to browse and take our time before coming to our final decision, He answered all our questions. We were extremly pleased with the service we received, and I wouldn't hesitate to recommend sofology or Marcus he is an incredible assett to your company. .

We had so much help from Mark in the Norwich Branch. Excellent care and service and we feel very lucky to have been well looked after, buying our first sofa for our first home! Thank you so much.

First visit to sofology. Was pleasant walking around the store and wasn't pestered by staff. When we found the furniture we dealt with Mel at your norwich branch. He was excellent. He went through our options, style, colour etc.

We revisited the Norwich showroom after several months to order the sofa that we really liked, the salesman, Mark remembered us from our first visit, he patiently took us through the options and answered all of our questions with honesty and consideration for our needs, very polite, good humoured and knowledgable. He made the experience of a large purchase very easy. Excellent customer service, well done Sofology and Mark.

We dealt with Mark who was very helpful helping us find the right configuration corner sofa in the model we wanted. Looking forward to the finished product in February!

Staff were very helpful, Laura in particular. Appreciated how well she spoke to all of us. She also genuinely cares about what she does and that comes across.

When entering the store we were left to browse at our own leisure without being pestered by any members of staff. When walking round we were spoken to briefly to check we were okay and then when we wished to speak in further depth, the sales man was very helpful and knowledgable. Would happily shop back here in the future.

Thank you to Declan for his support today in making our purchase seamless.

Friendly and polite service. Answered all questions and took time to explain the details. On our first visit Lauren was very helpful with our little girl as well.

We went on your store first and then went to other on the complex and came back to yours as quality was far superior and your staff were much nicer , Mark finalised our purchase and was very helpful and answered all our questions

Friendly efficient service and delivery within 2 weeks

First and foremost has to be the great sales team .Two of the most Friendly and welcoming staff you are ever likely to meet . None of the pushy selling patter. Nothing was to much trouble for Mel and ,sadly I didn't get the other guys name . . But Thank you guys! GREAT SERVICE. Well laid out showroom ,and, obviously, good quality furniture as I bought 2 sofas! Would highly recommend a visit. Beats all the other retail units there hands down!

Fantastic experience. Mark was extremely helpful. Cant fault the service.

Mark was very helpful in store and over the phone when placing the order. Would definitely recommend using this store.

Excellent quality sofas and reasonably priced without using fake sale prices and jargon. Staff extremely helpful and knowledgeable. Made purchasing a sofa really easy and pleasurable.

Friendly staff, but not pushy, very knowledgeable on all products, they made sure we knew all about the different fabrics and materials.
Very excited to get my new sofa now

The down to earth customer service was amazing! Never have i laughed so much whilst spending so much money! Laura and her colleagues were all fantastic from the moment I walked into the store until the moment I walked out.