Sofology - New Malden Reviews 

we were not given or had explained the terms & conditions, with the result that when we went in on the thursday after placing an order on bank holiday monday we found out that we could not change the colour as the 48hrs had expired. We would be charged an extra 25% to change
This is very bad PR as the sofa would not arrive for 12 weeks

Very good service - options clearly explained.

Excellent service. Nina was very helpful and she was able to provide all the information we needed while also leaving us at ease to browse the shop. The sofa I bought is gorgeous and comfortable. It also feels very high end and sophisticated.

Our sales assistant was knowledgable and understanding, taking the time to listen to why we needed from a sofa, asking about restrictions and layout of our room, and showing us candidate sofas we would otherwise have not considered.
There was no hard sell, and we were able to buy the perfect sofa.
Our sales assistant was called Junior, and he was excellent

Was able to look around in our own time without being hounded by a sales person.

Staff, Service

Left alone to try out the different sofas but good information given when I needed it.

A good collection of sofas - swatches displayed easier to see fabrics - sales assistant explained what was on offer and different options in terms of power assisted leg rest etc - Not pushy at all or too "salesy"
Better quality than some competitors for similar price. We managed to get waht we wanted with a few extras, for the same price as a standard sofa

From moment we stepped into store our needs were listened too. Extremely knowledgeable sales lady, making whole experience very good.

Sofa which cost £2000, so alot of money. We would have expected better service.
It was due to be delivered yesterday from 14.15 to 18.15. My husband took annual leave to ensure someone was home to take delivery. He checked the tracker at 14:10 and it said 'sorry, we were unable to deliver your furniture today'. He was home the whole time. No phone call to let us know if there were any issues. He spoke to someone on sofology on their live chat and they said they will look into this asap. Still no answer 24 hrs later. I called sofology number, the lady said she does not know why they could not deliver, there are no notes on the system. She said she will pass it onto another department. She said it will take 72 hrs for a reply. This is very disappointing as we deliberately bought from Sofology as we bought a sofa from DFS 10 years ago and it has been good quality. We understand they are part of the same group of companies. We are upset my husband took a day off work for this. The communication has been very poor. We are none the wiser why you could not deliver yesterday. We are worried that any subsequent deliveries will have the same issue. Basically it shows a real lack of respect for your customers - no communication. Please can you get back to us asap?

Thanks

Addendum -
Your email for me to complain to does not work. The email bounced back. Pls supply another email.

Great customer service- sales rep took time to talk and discuss various options.

Junior was very helpful

Junior was super helpful and friendly. Really knew everything about the sofa we liked and would absolutely recommend Sofology to anyone looking to buy.

After going around a few sofa shops, we were not hassled and Nip was great at explaining everything. So much so we went back the next day and ordered our new sofa’s

Sales staff were very knowledgeable and informative. The showroom was well laid out.
Big shout out to Sam.

Great sales staff who really know their product clean and spacious sales environment with no pressure overall a very positive experience

Great member of staff who knew all the info and details of all sofas

Very helpful salesman - no pressure at all

The sales representative was not pushy, knowledgeable and she made us feel very welcome.