Customer service on day of purchase was excellent. Shirley made sure I was well looked after, taking time to cover all aspects/ concerns, such as design, measurements and fit. All options discussed un... See more
Company replied
Location
Switch locationUnit 1D, Fife Central Retail Park, KY2 6QL Kirkcaldy, GB
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See what reviewers are saying
Very helpful looking forward to my new suite the members of staff was excellent so nice not pushy.
Company replied
Great service at Kirkcaldy store. Crucially I was permitted time to browse without being hounded by sales person on my tail (something I value when shopping) After the first explaining what I was... See more
Company replied
We just purchased our new sofa from Sofology in Kirkcaldy. Our experience was exceptional from start to finish. Our sales rep Janice went above and beyond to ensure we were well informed and there was... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 1D, Fife Central Retail Park, KY2 6QL, Kirkcaldy, United Kingdom
4.9
Excellent
3K reviews
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Amazing!
Alison was amazing and so helpful and helped me pick my sofa. Amazing service, thank you!
9 November 2025
Reply from Sofology - Kirkcaldy
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Friendly and welcoming
Blair was very friendly and knowledgable about the product. I did go into the store knowing exactly what I was looking for but there was no pushy sales tactics. A very pleasant and efficient experience.
9 November 2025
Reply from Sofology - Kirkcaldy
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Hunting for a sofa
Visited the Kirkcaldy store and found Lawrence very helpful, so much so he managed to close the deal 😀
9 November 2025
Reply from Sofology - Kirkcaldy
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Excellent staff
Excellent staff. Very friendly, helpful and knowledgeable. Managed to get exactly what we needed.
9 November 2025
Reply from Sofology - Kirkcaldy
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very friendly staff
Very friendly staff . Knowledgeable and professional Shirley made me feel comfortable .
7 November 2025
Reply from Sofology - Kirkcaldy
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Reply from Sofology - Kirkcaldy
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great customer experience
Great selection of what I was looking for. The lady I dealt with had a lovely manner, professional and helpful She took the time to explain all the options with me and the benefits of the additional insurance. A fantastic customer experience
6 November 2025
Reply from Sofology - Kirkcaldy
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Blair done an excellent job left us…
Blair done an excellent job left us alone to try new sofa explained everything about the price and delivery even makes a great coffee so the wife says so really happy with the experience
31 October 2025
Reply from Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Reply from Sofology - Kirkcaldy
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
New sofa's
Wide range of styles and colours, staff member (Shirley) very patient, helpful and knowledgeable.
1 November 2025
Reply from Sofology - Kirkcaldy
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
cheap
Paid almost £4000 in cash for my couch. And it feels like it can fall apart any moment can’t move or even yawn on it without it creaking. So badly and cheaply assembled! Creak creak crack squeak. AWFUL! I have informed them there couch is not fit for purpose! Sent 3 emails and been ignored! I will take this all the way!
31 October 2025
Unprompted review
Reply from Sofology - Kirkcaldy
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Kind regards
Great service from Shirley
Great service from Shirley, friendly and informative. Everything we needed to know was explained throughly and was a pleasant experience from start to finish
31 October 2025
Reply from Sofology - Kirkcaldy
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Salesman was so helpful but not in the…
Salesman was so helpful but not in the least pushy . Pushy sales put me off from buying
31 October 2025
Reply from Sofology - Kirkcaldy
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Lovely service from Alison.
27 October 2025
Reply from Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Alison, we will make sure to pass this on! Have a nice day.
Thanks to Daniella and Steven
25 October 2025
Reply from Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a 5-star review!😊
Sofology - Kirkcaldy retail park
Felt under no pressure to buy. Sales assistant (S.Girley) was very helpful. Explained about insurance, delivery, paying balance.
25 October 2025
Reply from Sofology - Kirkcaldy
Thank you for sharing your feedback! We're delighted that you had a positive experience at Sofology Kirkcaldy and that S. Girley assisted you without pressure. We're glad the information on insurance, delivery, and payment was helpful.
We appreciate your 5-star rating and kind words. If you have any questions or need assistance, please reach out. We look forward to welcoming you back soon.
Great customer service
Great customer service, very helpful answering all our questions and taking time to go through all the options
25 October 2025
Reply from Sofology - Kirkcaldy
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Laurance our salesman was fantastic…
Laurance our salesman was fantastic from start to Finish
20 October 2025
Reply from Sofology - Kirkcaldy
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Laurence was so helpful and patient and…
Laurence was so helpful and patient and didn't push for a sale showed us the suites in the colour we were
looking for explained the care for the furniture.
20 October 2025
Reply from Sofology - Kirkcaldy
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience at Sofology Kirkcaldy. Laurence will be delighted to know that his helpfulness and patience made your visit enjoyable and informative. We always strive to provide our customers with the best service possible, and it's great to know that Laurence was able to assist you without any pressure.
Your kind words and perfect rating mean a lot to us and motivate our team to continue delivering exceptional service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
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