We had two visits to the store. Pete was fantastic on both occasions and helped us find the perfect furniture. Even the manager looked after us and took time out to make drinks. She was also brilliant... See more
Company replied
Location
Switch locationGreyhound Retail Park, 6 Sealand Road, CH1 4QQ Chester, GB
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See what reviewers are saying
Went in having no idea what we wanted, but through the help of a lovely lady we managed to secure the perfect sofa, everyone was friendly and welcoming but not at all pushy or invasive! Couldn’t recom... See more
Company replied
No sales pitch. Very relaxed atmosphere. Lovely sofas and chairs. The member of staff who dealt with us was fantastic.
Outstanding as always! This was my 4th purchase from the store! The service I received was outstanding. Luan gave a friendly & genuine welcome. I was feeling a little overwhelmed with how many choi... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Greyhound Retail Park, 6 Sealand Road, CH1 4QQ, Chester, United Kingdom
4.8
Excellent
4K reviews
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Tha man who looked after us.
21 August 2026
Reply from Sofology - Chester
Hi there, thanks for your 5-star review, we really appreciate the feedback!
We were looking for a corner unit with…
We were looking for a corner unit with some specifications. Staff went out their way to show different units, helped in every step to select the right unit and with finance. Great service
20 August 2026
Reply from Sofology - Chester
Thank you for this great review Suma
Reply from Sofology - Chester
Thank you Nick
Good advise and very helpful at the…
Good advise and very helpful at the Chester branch. Just awaiting delivery now .
16 August 2026
Reply from Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Excellent product knowledge
Excellent product knowledge, Daniel was a great sales person, not pushy, gave us plenty of time. 5 star.
29 July 2026
Reply from Sofology - Chester
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Daniel. Have a great day 😊
Reply from Sofology - Chester
What a fantastic review, thank you so much for taking the time to write this 😊
Reply from Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent friendly service
Excellent friendly service. All our options were explained in easy dialogue. We discussed our options over lunch and went back to the store to order
11 August 2026
Reply from Sofology - Chester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Outstanding as always
Outstanding as always! This was my 4th purchase from the store!
The service I received was outstanding. Luan gave a friendly & genuine welcome. I was feeling a little overwhelmed with how many choices there were. I explained what I wanted and laun talked me through my options and was so incredibly patient with me. I honestly couldn’t have asked for better service.
8 August 2026
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for laun, we will make sure to pass this on! Have a nice day.
Tried a few shops looking for a new…
Tried a few shops looking for a new sofa. We ended up in Sofology Chester. The whole experience was easy from beginning to end. We were allowed to browse with no pressure, reach our own decisions until we had an idea.
Daniel was great. He guided us and advised us on what we had in mind and we ended up with the exact thing we wanted in the right fabric type even though we mixed two ranges. Great technical as well as aesthetic guidance.
Can't speak highly enough of Daniel. Needless to say, we bought.
7 August 2026
Reply from Sofology - Chester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Store staff very helpful
Store staff very helpful - totally unpressured. Got exactly what we wanted and good choice of options.
2 August 2026
Reply from Sofology - Chester
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Phil was so helpful helping us chose…
Phil was so helpful helping us chose our new sofa and nothing was to much trouble
2 August 2026
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for Phil; we will make sure to pass this on! Have a nice day.
Very helpful but need better phone…
Very helpful but need better phone lines never get though to same person
2 August 2026
Reply from Sofology - Chester
Thank you for your kind feedback! We’re pleased to hear our team were helpful. We’re sorry to hear you’ve experienced difficulties getting through on our phone lines, and we appreciate you taking the time to share this with us.
Excellant service once again
Excellant service once again, so helpful at Chester and very approachable 👍👍
30 July 2026
Reply from Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
What a disgusting company
What a disgusting company. Do not buy ! I tried to cancel and contacted customer service who said fine one would call back which they didn’t. Then they said I was out of time to cancel.
I was really pressured .. one of the reps tried to come to my home to get me to sign the credit agreement.
No emails were answered. No phone calls were answered. I had to threaten legal action through a male friend because they just ignored me.
Complaints did contact me .. I’ve now had to change my order from a sofa to a chair dont want. Their prices are very expensive . Their stock is from china.
Terrible terrible customer care
21 May 2026
Reply from Sofology - Chester
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Chester store
I visited Chester store today. The staff seemed very lethargic and one chap said Good Morning but no one offered to help.
The fabrics on the sofas are all the same - either leather or Chenille which is shiny and looks cheap. No choices!
A disappointing visit.
4 August 2026
Unprompted review
Reply from Sofology - Chester
Hi, we're sorry to hear your visit to our Chester store didn't meet your expectations. We aim to offer a hassle-free shopping experience, so our teams will often give customers space to browse at their own pace, while making themselves available whenever help or advice is needed. We're sorry if this came across as a lack of assistance during your visit. In terms of our ranges, we do offer a wide selection of fabrics and leather types across our collections, although these can vary from sofa to sofa. We're sorry you didn't find the choice you were looking for on this occasion. We appreciate your feedback and will make sure it's shared with the Chester store team. Thank you!
Lots to choose from
Lots to choose from, great assistance from the sales team didn't myther quick and easy
17 July 2026
Reply from Sofology - Chester
Thank you for choosing Sofology Karen.
Reply from Sofology - Chester
Thank you for awarding us 5 stars Mrs Ebbrell.
Reply from Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Chester
Hi there, thanks for your 5-star review, we really appreciate the feedback!
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