We had two visits to the store. Pete was fantastic on both occasions and helped us find the perfect furniture. Even the manager looked after us and took time out to make drinks. She was also brilliant... See more
Company replied
Location
Switch locationGreyhound Retail Park, 6 Sealand Road, CH1 4QQ Chester, GB
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See what reviewers are saying
Went in having no idea what we wanted, but through the help of a lovely lady we managed to secure the perfect sofa, everyone was friendly and welcoming but not at all pushy or invasive! Couldn’t recom... See more
Company replied
No sales pitch. Very relaxed atmosphere. Lovely sofas and chairs. The member of staff who dealt with us was fantastic.
Outstanding as always! This was my 4th purchase from the store! The service I received was outstanding. Luan gave a friendly & genuine welcome. I was feeling a little overwhelmed with how many choi... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Greyhound Retail Park, 6 Sealand Road, CH1 4QQ, Chester, United Kingdom
4.8
Excellent
4K reviews
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Reply from Sofology - Chester
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Good service and help in selecting the…
Good service and help in selecting the sofa we chose.Very helpful staff. Not pushy and gave good advice.
19 April 2026
Reply from Sofology - Chester
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Lovely staff and great sofa choices.
Lovely staff. Very knowledgeable and friendly. Nice big shop with plenty of room between displays. Welcoming atmosphere. Great prices. Interest free credit is nice option!
15 April 2026
Reply from Sofology - Chester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Chester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - Chester
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Fantastic
Fantastic, knowledgeable, helpful staff! Thank you so much, can’t wait for my new sofas to arrive!
13 April 2026
Reply from Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent service.
Having just brought a sofa off them my experience was excellent. The person that I dealt with knowledgeable not pushy answered every question clearly.
14 April 2026
Reply from Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Good advice and helpful friendly staff
11 April 2026
Reply from Sofology - Chester
Thank you for awarding us 5 stars!
Chester branch.
Chester branch.
Nic (Nicola) sold us 2 sofas today. We spent nearly 3k, more than intended, but delighted with our purchase. Nic was generous with her time, extremely knowledgeable and helpful and made the whole experience relaxed and pleasant. Well done, Nic. Excellent customer service.
17 April 2026
Unprompted review
Reply from Sofology - Chester
Thank you for awarding us 5 stars!
Excellent patient staff
The lady who helped me work out the right sofa was helpful patient and listened to me as I tried to work out which sofa would fit my space back home.
4 April 2026
Reply from Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Great service and the staff were very…
Great service and the staff were very helpful and friendly
7 April 2026
Reply from Sofology - Chester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
10/10 experience
The lady who helped with our purchase was brilliant and explained everything extremely well. Fantastic customer service and advice on caring for the material, and overall a pleasant experience
18 March 2026
Reply from Sofology - Chester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Staff made it enjoyable Jodie.
3 April 2026
Reply from Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Chester
Hi there, thank you for taking the time to leave a review, it's great to hear feedback like this! If there is anything at all we can help with, please let us know.
Excellent help from Pete
Excellent help from Pete, very informative but not pushy. A great experience and looking forward to our couches arriving in June.
2 April 2026
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for Pete, we will make sure to pass this on! Have a nice day.
Luan employee at Chester branch…
Luan employee at Chester branch extremely knowledgeable
28 March 2026
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for Luan, we will make sure to pass this on! Have a nice day.
Many shops visited for new suite. But finally selected from Sofology at Chester
We have been looking for a new suite for a numbers of months and visited many shops. All were good and staff nice.
However, Sofology at Chester were finally our first choice.
Great range of products. Staff were really good. We delt with Daniel, who really knew his stuff and able to answer all of our questions.
26 March 2026
Reply from Sofology - Chester
What an amazing review, thank you so much for taking the time to write this 😊
Ive never bought from Sofology before …
Ive never bought from Sofology before but after all the furniture shops we visited in Chester, Sofology had the best range in our opinion.
Staff were very helpful and we didnt feel any pressure (like some shops)
Peter and Julia were amazing.
Can't wait to get our sofas now.
We chose the OSCAR range.
Thank you again
19 March 2026
Reply from Sofology - Chester
Thank you so much for taking the time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Reply from Sofology - Chester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
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