Bought a very expensive Sofitel mattress from this company. Ordered a King size and they sent the wrong mattress which we did not discover until it was dragged upstairs unpacked and places on the b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Even though Sofitel Boutique and Marriott, Courtyard etc. are all the same supplier in Europe, the Sofitel Boutique website is definitely the best. Easy navigation, fully detailed product info, ac... See more
Company replied
We discovered the goose-down pillows during our stay at the Sofitel St. James in London — and absolutely fell in love with them! We later purchased them from the Sofitel Boutique, and the whole experi... See more
Company replied
We recently stayed in your lovely Bahrain 5 star hotel and the pillows were outstanding. It was our understanding that exactly the same duck down pillows are used worldwide. On our return to the UK we... See more
Company replied
Company details
Written by the company
Découvrez l’univers Sofitel. Depuis toujours, le sommeil est l’un des piliers essentiels de Sofitel. Continuez votre immersion au-delà de votre séjour à l'hôtel et prolongez votre expérience chez vous avec nos collections exclusives. Découvrez l'expérience Sofitel MyBed™. Le lit Sofitel MyBed™ est l’incarnation du confort et de l'élégance dans le monde de l’hôtellerie de luxe, redéfinissant l'art du sommeil réparateur. Embarquez pour un voyage à la découverte du confort inégalé et du savoir-faire unique qui caractérisent le lit Sofitel MyBed™.
Contact info
3.7
Average
274 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 star customer service
The customer service was particularly exceptional in this case, the delivery lead time went from 10 business days to 2; which was extremely appreciated. The featherbed is a delightful addition to our bedding, luxury, comfort and relaxation.
9 October 2026
Unprompted review
The ordered robe is perfect and was…
The ordered robe is perfect and was delivered in time.
18 September 2026
Unprompted review
Reply from Sofitel Boutique
Dear Sir,
We thank you for your rating on Trustpilot.
It is always a pleasure to receive compliments about our products and services.
Your satisfaction is our greatest reward, and we hope to keep you among our loyal customers.
Sincerely,
Very good shopping experience
Very good shopping experience. Easy to shop, very nice products, high quality.
27 August 2026
Unprompted review
Reply from Sofitel Boutique
Dear Madam,
We thank you for your rating on Trustpilot.
It is always a pleasure to receive compliments about our products and services.
Your satisfaction is our greatest reward, and we hope to keep you among our loyal customers.
Sincerely,
Ordering was easy but €60 for shipping…
Ordering was easy but €60 for shipping is crazy. I would have not placed the order if my wife would have not insisted. Delivery was ok
19 August 2026
Unprompted review
Reply from Sofitel Boutique
Dear Sir,
Thank you for sharing your experience on Trustpilot.
We are pleased to learn that you are satisfied with your purchase and that both the ordering process and delivery experience met your expectations.
Our shipping charges reflect the transport arrangements required to ensure that every order is handled with the highest level of care, from preparation to delivery, and we truly appreciate your feedback.
We hope to see you again soon at Sofitel Boutique.
Sincerely,
A negative situation turned positive
Updating this review:
After writing the review below , 12 hours later I was contacted by customer service with a full refund and the shipping cost for the return was also reimbursed . I appreciate the quick response and the follow up.
I really hope my aggravation never transpires again with anyone else.
With such a quick response I am lead to believe that customer service is a key factor here and hopefully my situation was just a one time event.
Thank you
For years I visited the sofitel hotel in Bangkok and fell in love with the bedding.
I am changing homes and decided to wait to purchase all new bedding when I move.
I spent over 1700 swiss francs in a feather mattress and two complete sets of sateen linen.
The ordering and delivery was faster than expected. the packaging was lovely.
Here is where the rest of the story goes very fustrating. the duvet covers have no buttons or zippers but a flap.
Absolutely dissappointing, my Duvet slipped out every time out of the flap. I had them tailored with zippers which cost me another 200 swiss francs.
the feather bed was sent back the next day because, I was not happy with what I received.
I had to pay for the return cost which was another 50 swiss francs.
The box departed on June 18 and was lost somewhere in customs in France . I had several exchanges with customer service, who answered promptly and politely but very, very disconnected and unhelpful. I found out after over a month of this very expensive mattress sitting somewhere, that an invoice is necessary for it. I asked again customer service to help. It was just a quick call to customs for them to verify the cost. I provided the number to them.
However they said its none of their business and cannot help. The box was finally cleared a few days ago and I wrote them again. The reply was, it takes 14days after receiving for the warehouse to notify them and the goods still needs inspection and approved for refund.
These products cost a lot and I think buttons or zippers should be added on the Duvet covers . Customer Service can also take more interest in helping customer whom may be experiencing issues with return,like I did.
These points for me will elevate the quality of Sofitel Boutique
18 June 2026
Unprompted review
Reply from Sofitel Boutique
Dear Madam,
We thank you for taking the time to share your experience.
We are truly sorry to learn that your order did not meet the expectations you had following your memorable stays. We fully understand your disappointment, especially given the care and investment dedicated to furnishing your new home.
Regarding the duvet covers, we regret that their closure did not meet your personal preference. We would like to specify that our product page does not mention a button or zip fastening; the duvet covers are described as featuring an envelope closure.
Our customer service closely monitored the progress of your featherbed return and kept you informed via email once you provided us with the tracking number.
While you informed us that customs had requested a declaration of the item's value and provided us with a contact number, the information provided by the carrier indicated that the delay was not related to the value declaration, but to the missing document required for customs clearance. After you provided the document to the carrier, your parcel was successfully cleared through customs and released for delivery.
We informed you that our return procedure requires up to fifteen working days following receipt of your parcel at our warehouse, in order to complete the necessary inspection and process the refund. We are pleased to inform you that your featherbed has been fully refunded. We have also refunded the complete shipping costs that were paid on our website as a commercial gesture to maintain a positive relationship with our customers.
We sincerely regret any inconvenience caused and truly appreciate your feedback regarding the importance of responsive customer service.
We sincerely hope to have the opportunity to restore your confidence in Sofitel Boutique, and our customer service remains at your disposal by telephone at +33 1 41 51 51 51 or e-mail at customer.service@sofitelboutique.com if you wish to discuss this further.
Sincerely,
My items arrived soon after order and…
My items arrived soon after order and were well packaged.
The products are divine.
1 June 2026
Unprompted review
Reply from Sofitel Boutique
Dear Madam, Dear Sir,
We thank you for your rating on Trustpilot.
We are pleased to read that your experience met your expectations. It is always a pleasure to receive compliments about our products and services.
Your satisfaction is our greatest reward, and we hope to keep you among our loyal customers.
Sincerely,
Fast response
Fast response, delivery is on time. Very good quality product
1 June 2026
Unprompted review
Reply from Sofitel Boutique
Dear Madam, Dear Sir,
We thank you for your rating on Trustpilot.
We are pleased to read that your experience met your expectations. It is always a pleasure to receive compliments about our products and services.
Your satisfaction is our greatest reward, and we hope to keep you among our loyal customers.
Sincerely,
Reply from Sofitel Boutique
Dear Sir,
We sincerely thank you for taking the time to share your valuable experience on Trustpilot.
We are pleased to learn that the quality of our bed linens met your expectations.
We place great importance on every detail in order to offer exceptional products whose value is reflected in their quality.
We look forward to welcoming you back very soon at Sofitel Boutique.
Sincerely,
Very easy website to order
Very easy website to order. Order arrived really quick. Great mattress topper
16 March 2026
Unprompted review
Reply from Sofitel Boutique
Dear Madam, Dear Sir,
We thank you for your rating on Trustpilot.
We are pleased to read that your experience met your expectations. It is always a pleasure to receive compliments about our products and services.
Your satisfaction is our greatest reward, and we hope to keep you among our loyal customers.
Sincerely,
Good customer service
After initially experiencing some issues with the mattress and overall comfort, I contacted the customer service of Sofitel Boutique.
I’m happy to update that my concerns have been handled professionally and resolved in a proper and customer-friendly way. The communication was clear, and they made a genuine effort to find a solution.
While the initial experience was disappointing, I appreciate how the situation was ultimately managed. It shows that they do take customer feedback seriously.
In the end, I’m satisfied with how this has been resolved and grateful for the support provided by their customer service team.
9 November 2025
Unprompted review
Reply from Sofitel Boutique
Dear Madam, Dear Sir,
Thank you for taking the time to share your feedback on Trustpilot.
We are truly sorry to learn that your experience with your bed has not aligned with the expectations you had at the time of your purchase.
Our goal is to bring the comfort of Sofitel hotels into our customers’ homes. We therefore regret to hear that the mattress and featherbed did not provide the level of comfort you were expecting and that this situation has caused you discomfort.
We kindly invite you to contact our customer service by phone at +33 1 41 51 51 51 or e-mail at customer.service@sofitelboutique.com to analyse the matter more closely and gain a better understanding of what may have caused this issue.
We hope to have the chance to restore your trust and welcome you back at Sofitel Boutique.
Sincerely,
Sleep is the vitamin everyone is…
Sleep is the vitamin everyone is missing out on. If you are lucky you get 8 hours of sleep a night. Why spend it in an OK bed when you can sleep like someone on a 5 star luxury holiday for every night for years to come? If you are really lucky like I was you will find a time when Sofitel Boutique are offering a special discount. These guys ship to the corners of the earth and in my case the the very far edge of europe in the middle of no where. Buy the whole set including the amazing sateen weave cotton bed linen and make sure the pillows and duvets are natural fibers like the goose down. If you do not believe me ....go stay in the Sofitel and try the bed out it is an unforgettable experience.
10 September 2025
Unprompted review
Reply from Sofitel Boutique
Dear Sir,
We sincerely thank you for your glowing review and feedback on Trustpilot.
We are delighted to hear that our mattress topper has helped recreate part of your Sofitel experience in your own home. Your loyalty to the brand and the attention you pay to the comfort and support of our bedding are particularly valuable to us.
We are also pleased to read that our delivery service met your expectations
Your satisfaction is our greatest reward, and we hope to keep you among our loyal customers.
Sincerely,
Reply from Sofitel Boutique
Dear Sir,
Thank you for sharing your feedback on Trustpilot.
We are truly pleased to learn that you appreciated the quality of our products.
We acknowledge your comments regarding delivery fees and will forward them to the relevant teams as part of our ongoing efforts to improve our services.
We hope to have the pleasure of seeing you again at Sofitel Boutique.
Sincerely,
The bed is so comfortable
The bed is the most comfortable I have ever bought. I feel cocooned when I’m in it!
The bedding is lovely and soft but the duvet cover would benefit from fasteners at the bottom as the flap hangs strangely.
19 January 2026
Unprompted review
Reply from Sofitel Boutique
Dear Madam,
Thank you for sharing your valuable experience on Trustpilot.
We are thrilled to read that your bed is the most comfortable you have ever owned, and that it provides such a cocooning feeling. We sincerely appreciate your kind words.
We have taken note of your suggestion to add fasteners at the bottom of the duvet cover, and will seriously consider it as we strive to enhance our products for an optimal experience.
We hope to have the pleasure of seeing you again very soon at Sofitel Boutique for another equally privileged experience.
Sincerely,
Nice products purchased and great…
Nice products purchased and great service. Very happy with both our purchases. If I may add a constructive point, I would be more than happy to have a better reward rate (1 Eur = 1 All) for spendings as a truth of fidelity from ALL clients. A 2 for 1 or even 3 to 1 ratio would be more than appreciated. Best regards. Jerome Aubin
30 January 2026
Unprompted review
Reply from Sofitel Boutique
Dear Sir,
Thank you very much for taking the time to share your kind feedback on Trustpilot.
We are truly pleased to learn that you are satisfied with both your purchases and the service you received.
We also sincerely appreciate your constructive suggestion regarding the loyalty rewards. Feedback such as yours is extremely valuable, and your comments have been carefully noted and will be shared with the relevant team for consideration as we work on future improvements.
We thank you once again for choosing Sofitel Boutique, and we look forward to welcoming you again very soon.
Sincerely,
Bathrobe extraordinaire
Since staying at the Sofitel Faubourg Paris I couldn’t get the bathrobes out of my mind. They were just so lovely. I tried others but they didn’t come close so I ordered one. It was expensive and the delivery charge was on top but it came very quickly and was as lovely as I remembered. Will last me for years and bring me comfort so what price can you put on that?
20 January 2026
Unprompted review
Reply from Sofitel Boutique
Dear Madam,
Thank you for sharing such a memorable experience on Trustpilot.
We are delighted that your stay at Sofitel Paris Le Faubourg left such a lasting impression, and that our bathrobe continues to bring you comfort and pleasure. We are pleased it arrived promptly and lived up to your expectations.
We hope it will accompany you for many years, and look forward to welcoming you back to Sofitel Boutique.
Sincerely,
Good product but bad delivery
I’m disappointed by the delivery very late de UPS.
They had very bad excuses.
7 January 2026
Unprompted review
Reply from Sofitel Boutique
Dear Sir,
Thank you for sharing your review on Trustpilot.
We are pleased to hear that you enjoyed your bedding.
We hope to have the pleasure of welcoming you back to Sofitel Boutique.
Sincerely,
Fast delivery, great pillows
Pillows arrive one week before the schedule date, which is a plus. We have tried a few pillows before but end up going for the Sofitel brand as we always had a great night of sleep at the hotel.
22 December 2025
Unprompted review
Reply from Sofitel Boutique
Dear Sir,
We thank you for your rating on Trustpilot.
It is always a pleasure to receive compliments about our products and services.
Your satisfaction is our greatest reward, and we hope to keep you among our loyal customers.
Sincerely,
Great and easy experience.
Even though Sofitel Boutique and Marriott, Courtyard etc. are all the same supplier in Europe, the Sofitel Boutique website is definitely the best.
Easy navigation, fully detailed product info, account creation and the linkage to AccorALL to either redeem or accrue points.
Very fast shipping and delivery from France to Germany in 2 days.
The only 'little' downside is the very expensive shipping cost and I would have liked to have a choice between the speedy and great UPS delivery and maybe a slower but more affordable shipping via French and German Post.
8 December 2025
Unprompted review
Reply from Sofitel Boutique
Dear Sir,
Thank you very much for your detailed and positive comments.
We are delighted to hear that our Sofitel Boutique website and services have perfectly met your expectations. We want to clarify that we do not use the same manufacturers or suppliers as other hotel brands within a different group.
We have taken note of your comments regarding shipping costs. Your suggestion to offer a slower and more affordable delivery method in addition to express delivery is very valuable, and we will be happy to share it with our teams for consideration in the future.
We hope to keep you among our loyal customers and see you again soon at Sofitel Boutique.
Sincerely,
A truly premium sleep experience...Thank you Sofitel💫
I had a very positive experience ordering from the Sofitel Boutique.
The customer service was excellent, the order was processed quickly, and the delivery was flawless. I initially paid by bank transfer and contacted customer support to confirm the transaction. My call was answered immediately, and I was clearly reassured that everything would be completed shortly — which it was.
The products themselves are outstanding. Getting into bed genuinely feels different: exceptionally soft, comfortable, and refined. The mattress topper, pillows, and bedding significantly enhance the quality of sleep, and even the sheets feel remarkably luxurious.
I was so satisfied with my purchase that I later ordered additional items for members of my family. The overall experience has even made me reconsider my entire bed setup, as the comfort level is truly impressive.
High-quality products, excellent service, and absolutely worth the investment. I would confidently recommend it.
12 December 2025
Unprompted review
Reply from Sofitel Boutique
Dear Madam, Dear Sir,
Thank you very much for taking the time to share your valuable feedback.
We are thrilled to learn that our services and products have met your expectations. Your recognition and satisfaction truly serve as our greatest reward.
We aim to provide dedicated service to every guest each day, and we take pride in having achieved this with you.
We hope to have the pleasure of seeing you again very soon at Sofitel Boutique for another equally privileged experience.
Sincerely,
Pillow
We recently stayed in your lovely Bahrain 5 star hotel and the pillows were outstanding. It was our understanding that exactly the same duck down pillows are used worldwide. On our return to the UK we ordered the pillow which arrived from France - but NOT THE SAME EXPERIENCE AS THE WONDERFUL PILLOW IN BAHRAIN
17 November 2025
Unprompted review
Reply from Sofitel Boutique
Dear Madam, Dear Sir,
Thank you for taking the time to share your feedback. Your comments are very valuable to us, as they help us improve our business and better meet our customers' needs.
We regret to learn that your pillow did not meet your expectations, as it differs from the one you experienced in Bahrain. We would like to clarify that different products may be used in various locations, and we primarily sell the products that are used in our hotels in continental Europe.
We would like to discuss this further in order to provide you with a personalized response, and you have the possibility to contact us by phone at +33 1 41 51 51 51 or by email at customer.service@sofitelboutique.com.
We hope to have the chance to regain your trust and welcome you back, providing you with an even more enjoyable experience.
Sincerely,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.