The incorrect sofa was delivered and when I contacted them the blocked my number and blocked me on Facebook, When I contact them in another number, the number was blocked to, Shocking that compani... See more
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See what reviewers are saying
Massively letting theirselves down by clearly not sending out samples that have been ordered. Mine never came and initially I had a quick response saying they would send more….. these still didn’t com... See more
Helpfulness on messenger was excellent, downloaded shop app and all info was current, also received a text well in advance to let me know when it would be arriving and what timescale. Very impressed... See more
Communication was great, he was on time and was very helpful. He even helped us remove our old couch. Very great guy, 100% Their sofa is beautiful, great quality, just like in the picture if not bett... See more
3.1
Average
48 reviews
Hasn’t replied to negative reviews
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10/10 can't fault them
23 February 2023
Unprompted review
Helped me personalise my sofa and it's…
Helped me personalise my sofa and it's amazing, just the way I wanted it. 5🌟🌟🌟🌟🌟
1 April 2023
Still no contact from sofaya in regards…
Still no contact from sofaya in regards to my dogs. They have ignored all my emails and messages and now I will be taking it further. This has been going on for weeks and weeks now and the company feel it’s ok to ignore and not respond. Absolutely shocking customer service.
21 February 2023
Unprompted review
Really happy with my sofa
Really happy with my sofa, delivered on time and have been great throughout.
19 December 2022
Unprompted review
Ordered samples which I never received
Ordered samples which I never received. I emailed them no response. So will not be purchasing from them if they can’t even respond to a simple email.
1 January 2023
Great quality but could improve on communication.
Initially there was a missing item. The only improvement I'd recommend, would be to have a contact number as I'd emailed for 3 days and had not received a response. Turns out sofaya were true to their word and sent the missing item the following day and it was the courier who didn't deliver on time but improvement on communication would be beneficial as we would not have sent so many emails or questioned the legitimacy of the company had we have known. Quality of sofas are great and the delivery driver was very helpful, friendly and apologetic when realised there was a missing item.
16 March 2023
Recommended
Recommended, delivery lads went above and beyond. Superb service
3 March 2023
Unprompted review
From start to finish amazing service
7 February 2023
Unprompted review
Lovely service from Sofaya
Lovely service from Sofaya. Very helpful team.
19 January 2023
Unprompted review
Good quality
Really loving the look of our new sofas. The quality is really good and I can tell they will last. The customer service was great. Would definitely recommend to others
22 January 2023
Unprompted review
Reply from interior
Thank you Sabah for sharing and your kind words :)
Quick and simple delivery
Quick and simple delivery, highly recommend
15 January 2023
Unprompted review
Great quality sofa at a great price
15 January 2023
Unprompted review
Great customer service and even better…
Great customer service and even better quality sofas
14 December 2022
Unprompted review
fast service + excellent quality!!
Really fast service + also made my custom order exactly to size!!! Highly recommend xx
30 December 2022
Unprompted review
Excellent service
Ordered on the monday , delivered on the thursday , good quality , comfy ,excellent value for money
Would def order from here again
18 August 2022
Unprompted review
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