THIS IS A SCAM IF YOU ARE A SELLER. THEY WILL KEEP ASKING YOU TO TELL THEM HOW MUCH IS IN YOUR ACCOUNT AND GIVE YOUR CARD DETAILS DURING VERIFICATION PROCES. STAY CLEAR.

To be totally honest, it has been the best service possible. The whole experience has been fantastic, from being informed of the delivery date and time window, to the two brilliant delivery drivers who brought the sofa into my apartment and assembled it. I would definitely use again and certainly recommend them.

Sofalistic did the job well but the delivery company cancelled my delivery on the same day and rescheduled after one more week, after the dead line. I have asked for a parcial refund and they said they will contact me but they never did.

Awful customer experience. Sent 3 urgent emails over a week with no reply. They cancelled the order less than 24 hours before collection was supposed to take place. Think again before you buy from here, has cost me more money and time than worth.

Reply to Sofalistic response:

Thank you for your response, however it still does not address the key issues.

I understand the 48-hour confirmation policy. The concern here is not the policy itself, but how it was applied. If my confirmation was outside the allowed timeframe, the system should not have accepted it. By allowing the confirmation to go through, it created a reasonable expectation that the sale was confirmed and proceeding.

I relied on that confirmation to arrange and pay for transportation and storage during a house move and am still continuing to pay for this as a result. Despite this, I was only informed of the cancellation less than 24 hours before the scheduled collection, which is far too late and resulted in avoidable costs.

There were also clear inconsistencies in your communication, including conflicting emails and incorrect personal details, with emails addressed to me as a different name which further contributed to the confusion.

From a consumer perspective, this raises concerns around reliance on system confirmations and the timing of key communications, particularly where financial loss is involved.

I would appreciate this being reviewed properly, including whether any compensation is appropriate given the circumstances. Failing that, I will consider escalating this matter further.

I hope you can get back to me (via one of my original emails I sent) and this can be resolved promptly and fairly.

I’m extremely disappointed with my delivery experience.

I paid for delivery to my room of choice, including unpacking and setup, but none of this was completed. The drivers attempted to bring the sofa in once, then immediately said it wouldn’t fit. They didn’t try a different angle, didn’t turn the sofa properly, didnt remove the bulky packaging or lifting equipment attached to it and didn’t make any real effort to problem-solve.
It's like trying to put your fist into a glove - your hand does fit, if you position it properly.

Instead, they told me I would need to remove my door but didn’t even give me the opportunity to do that before deciding it was impossible. They took photos and were adamant that it would not fit.

That was completely incorrect.

The sofa did fit.

I personally managed to get one section in myself (which I absolutely should not have had to do), and the remaining, larger sections were also brought in without any issue and importantly, without needing to remove the door at all.

For the delivery fee paid, I expected a proper service and a reasonable level of effort. What I received instead was a single failed attempt and a refusal to complete the job.

I had previously been recommending Sofalistic to others, but after this experience, I wouldn’t.

I have just been scammed from this company or the person whoever contacted me. £118 taken from my bank when I was just selling my sofas to get some extra money in. Absolutely apppalled and devastated. Absolute FRAUD , stay away!!! I have reported this to my bank.

Ordered the sofa, received a delivery date, received a delivery time slot, driver called when near by.
Sofa was very well protected during transit and carefully delivered and unwrapped and assembled.
Everything was clockwork and very well done.

Great sofas Great deals great delivery staff I love second hand refurbished items. its better for your wallet and the planet. very very happy with my whole experience.

Absolutely brilliant service 100% recommend.
I purchased a sofa and there was a part misplaced, sofalistic sorted it out within 24hours.
I’m now selling my old sofas with them too. Smooth simple process.

Such a great service! I have been looking for a second hand sofa for a while but couldn't find one I liked. Then I found sofalistic. Managed to find a beautiful sofa - perfect for the decor of the room but without having to spend a fortune. Delivery was exactly as stated - within the dates I'd requested and with a call to let me know the delivery window. The sofa came wrapped up and well-cared-for and the delivery guys brought it to the room, set it up and took all the packaging away. I am very pleased with the service and with the sofa itself - it looks as if new!

We ordered the sofa for our holiday home , the price was great, the company responded quickly to e mails and communication regarding delivery was great. I would definitely use them again

Really easy process from start to finish. Sofa is absolutely fantastic, looks like new at a fraction of the cost. Exactly as described. Organising the delivery was easy and the delivery team kept us updated as to arrival time, put it where we wanted it and were really friendly. Would definitely use again rather than buying new both for the money saving and the landfill prevention

Great communication. Sofa was in brilliant condition and as described. The only reason I am giving 4 stars is that I feel the delivery cost was quite high, but otherwise really great.

Had a great experience using sofalistic. The sofa itself was in brilliant condition and exactly as described.
After purchasing the sofa, we chose a delivery window. We received an email confirming the sofa had been collected from the seller, and a few days later had a phone call organising a delivery day. The sofa was delivered right on time. The delivery drivers put the sofas where we wanted them and unpacked them for us.
Overall brilliant service. Really happy with our new sofa, and for a great price too.

The sofa I received was in great shape and the delivery very convenient, although quite expensive.
It's a great service overall but I am a bit baffled by a couple things.
Supposedly, they should have arranged the parking themselves, but apparently they didn't, so the delivery and assembly of my sofa was a bit rushed because the drivers were afraid to get a ticket.
Also, I was notified that the delivery time would be between 2-5pm, but on the day they came at 11:30.

Professional and very cutious delivery drivers. Job done smoothly, thank you.

Carly at Sofalistic was so very helpful with my queries and helped find a solution to some delivery issues- she worked above and beyond and I am so grateful as many companies won't take the time to listen to customers. Thank you!

I found the process of choosing and buying my new-to-me sofa set so straightforward. The processwas clear and simple. The communication was excellent, the delivery the same...and my sofa is SO lovely and comfy. If I could give 6 stars, I would!! Thank you.

From start to finish the whole experience was brilliant!
Good communication, clear easy to use website and purchasing process, my sofa is beautiful too! I absolutely love it 💗
Thank you to the whole team, from the person I bought my sofa off right through to the delivery drivers.
I have been recommending to all I speak too!