Sofaland  Reviews 

255
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I bought a sofa and loveseat here, and I got great customer service in the Edmonton west end location. The product is also really good. It's been a couple of years now, and it's still holding up well.... See more

Rated 5 out of 5 stars

The best experience ever at Sofa Land South Common yesterday. Shirley was absolutely amazing, totally engaged in helping us either then or later. No pressure whatsoever, how refreshing on our furnitur... See more

Rated 1 out of 5 stars

Worst customer service ever- could have bought a better product at Walmart ( dining set - paid almost 4000$ ) (CUSTOM) finish peeling and anything that comes into contact with surface scratches the... See more

Rated 5 out of 5 stars

Ordered 3 seater and large chair at Warrington showroom. Didn't have the colour I wanted on display but was shown the colour in another design. Quality of service was quick and efficient and all q... See more

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3.7

Average

TrustScore 3.5 out of 5

255 reviews

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3.7

All reviews

(255)

1 review in the last 12 months

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Rated 5 out of 5 stars

Excellent service

When I was ordering my 2 seater side, 2 chairs by phone the staff couldn't be more helpful. They answered all my questions and concerns about them items. I have received my furniture I'm so please with them excellent made and excellent service the delivery men were very friendly care and took excellent care when bringing them into the house. I will be strongly recommending my friends to use your company thank you for your wonderful service

Yours sincerely

Maxine Bradshaw

30 November 2015
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent service from the minute we walked into the store. No sales person came over to bother as we were perusing all of the furniture for over 45 minutes. We never felt under any pressure, and the delivery was prompt and friendly. Would recommend to anyone.

27 November 2015
Unprompted review
Rated 5 out of 5 stars

Excellent quality and excellent service!!

Very good quality leather sofas at a brilliant price. The delivery men were very poilet and friendly, the people I spoke to in store had very good customer service. I will certainly be shopping with sofaland again and would highly recommend them.

26 November 2015
Unprompted review
Rated 5 out of 5 stars

my product and delivery

the sofa was excellent better than I expected many thanks the delivery was great as well delivered when you said and delivery men were great


many thanks Roy Fleming

24 November 2015
Unprompted review
Rated 5 out of 5 stars

buying a suite

had to phone sofa world to say couldn't take suit coz of having carpets fitted on day they were going to deliver, this was not a problem and they re-arranged the delivery with no fuss. the guys who arrived with my suite a few days later, 1st called me on my mobile to say they were half an hour away which I thought was excellent, they set it up and put it were I asked them no problem great service from the delivery men cant praise them enough. great customer service from picking my suite to delivery . highly recommend sofaland to anyone . great service throughout ...

24 November 2015
Unprompted review
Rated 3 out of 5 stars

Amended review

Sofaland as a company are fine nice and polite had a problem with my sofa took alot longer to fix than it really should have, this was down to the company sofaland use for repairs.The first person that came out was well very incompetent and arrogant towards me but the next person who came was fine and really nice i just had bad luck i think.
i'm giving it 3 stars due to time taken to fix

21 November 2015
Unprompted review
Sofaland  logo

Reply from Sofaland

Dear Adam, thanks for your review. We are really sorry for the delay in ordering the part and completing the repair. We use a reputable 3rd party repair company so I appologise if the first engineer was not very nice with you. Anyway, we are glad we were able to repair the sofa and we are sorry for any inconvenience which this may have caused you. All the best for the festive period. Sofaland Team :-)

Rated 5 out of 5 stars

The Best

Ordered my sofa and company communicated and estimated a 4 to 6 week delivery date. They then gave me a weeks notice when it would arrive. They phoned on the day with a time they would arrive. Unpacked, delivered into the house and set the sofa up. so happy with the quality and look of my sofa. So warm and comfortable. Thanks Sofaland.

15 November 2015
Unprompted review
Rated 5 out of 5 stars

3 seater sofa reveiw

We are so happy with this sofa, it was so reasonably priced and the delivery was fuss free, and the delivery drivers were so helpful. the sofa itself was of a higher quality than we expected, not one of those light weight rubbishy things, it is sturdy with no defects and very comfortable to sit on, first class product and service at a great price, thank you Sofaland.

14 November 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

Had our new sofa, chair and foot stool delivered 19th October 2015. The delivery men were here at the time stated in their text message, 11.05am. And they just got stright on the delivery and placing the furniture in our front room. They were friendly and helpful. Would recommend Sofa Land. My husband and I are happy with the items we have had. :-)

19 October 2015
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE

We decided to visit Sofaland Warrington on Wednesday 7th October as we needed a two new Three Seater sofas, Chose the two we wanted paid for them and expected to wait at least 2-3 weeks but on Thursday 8th Oct got a phone call to say the sofas would be delivered on Monday 12th Oct. Brilliant service from Sofaland, the delivery men they use were fantastic in Sofas set up & out the door within 15 minutes this is excellent considering they were delivering two Sofas. Would recommend Sofaland to my Family & Friends. If I ever need another Sofa I would definatley use Sofaland again.......... : )

12 October 2015
Unprompted review
Rated 5 out of 5 stars

Sofaland

Could not fault this Company or service given. Given delivery day fast and efficient service and absolutely love my suite. One very happy and satisfied customer

10 October 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

If it drives u crazy when u get harassed while looking at sofas then this is the place to go. I was left to look and sit as many times as needed. When I wanted to ask a question I went into the little office which is in the showroom. They answered my questions an took my order when I made my decision. Loved it. Delivery was fast and the two lads that came were friendly fast and efficient. All in all I'm very impressed.

9 October 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic

I researched several sites and found Sofaland's selection was outstanding and prices very reasonable.
When it was delivered I was given notice of its arrival so I could get home and not have to take a day off work. The delivery men were brilliant; access to my flat is a little awkward but they just sailed through and assembled the sofa really quickly.
Quality of the sofa was even better than I expected, looks far more expensive than it actually cost, I can't recommend Sofaland highly enough!

1 October 2015
Unprompted review

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