The Sofa Company Reviews 

2,592
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast delivery times, noting that items arrive promptly, at the agreed time, and in pristine condition. Consumers also warmly praise the helpful staff and delivery teams who ensure a smooth setup, handle packaging, and provide clear communication throughout the entire process. Some reviewers were not happy with the overall comfort levels, mentioning that certain sofas felt rigid, lacked adequate cushioning, or became less supportive over time. A few other people also felt that the materials used did not completely meet their expectations regarding long-term durability and quality.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the comfortable and solid... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting great communication, timely arrivals,... See more

Quality

Customers consistently note positive experiences with quality, expressing high satisfaction with well-built... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising helpful teams who provide efficient... See more

Service

Users describe positive interactions with service, highlighting professional crews who leave areas extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was arranged within a few hours of placing the order. The chairs arrived within a couple of days, at the agreed time and as described. The free swatch sample was a very useful service and m... See more

Rated 5 out of 5 stars

Only had the chair for a day, but already found my ankles seem less swollen, due to keeping my legs elavated. leather feels very comfortable. Delivery was very good two guys brought in into my living... See more

Rated 5 out of 5 stars

Really pleased with my leather riser/recliner chair. I checked the dimensions before buying to ensure it was the one to suit my lounge ( I had shortlisted 4 ) i was a bit nervous about buying without... See more

Rated 5 out of 5 stars

Constant contact from customer services informing me of each stage of delivery and checking all was ok. Friendly delivery staff who set up sofa for me. Sofa so comfortable. Although a deeper shade... See more


Company details

  1. Furniture Store
  2. also in
  3. Living Room Furniture Store

Information provided by various external sources

At The Sofa Company we believe in offering quality sofas at the best prices. Our range of leather sofas, fabric sofas, recliners and tub chairs is second to none, and many of our ranges also include corner sofas and sofabeds. We are also committed to giving you all the information you need to make an informed purchase. Over the last few years there has been a great increase in the use of different types of leather, and not all retailers are completely up front about what you are getting. Every product in our store has a detailed description, and we provide a leather guide so you can see at a glance what materials are used. Please also read our comprehensive leather guide for a more in-depth description. And finally our customer service team is second to none and will bend over backwards to help make your order smooth and simple. If you have any questions at all, please give us a call.

Free Delivery on All Products

We specialize in FAST & FREE delivery. We offer FREE next day delivery or a FREE white glove 2 man delivery service.

Everybody hates waiting for things. That's why at the Sofa Company we make sure our products are in stock and available to be delivered next day.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.6

All reviews

(2,592)

102 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service@ received a…

Excellent customer service@ received a phone call within minutes of placing the order to check delivery arrangements. Also was kept up to date with the delivery. Couldn't ask for more. The chair is fantastic, just what we wanted.

15 June 2026
Rated 5 out of 5 stars

Constant contact from customer services…

Constant contact from customer services informing me of each stage of delivery and checking all was ok.
Friendly delivery staff who set up sofa for me.
Sofa so comfortable. Although a deeper shade of cream than pictured on website it's good quality.
The Sofa Company has been excellent in all aspects

15 June 2026
Rated 1 out of 5 stars

I searched for a cream leather sofabed…

I searched for a cream leather sofabed on Google and lots of options came up, including your sofa which looked just like the others which popped up. Unfortunately, yours was not a sofabed!! The delivery guys tried to make out that they could not get the sofa into my lounge but I insisted that they could. The packaging was all broken up and left in my hallway. There is no way that I could re-package the item to return it so I am stuck with a sofa to sleep on rather than a sofabed. This is false advertising. Your sofa should not have appeared amongst cream leather sofabeds. I feel misled/duped. It was clearly cheaper ( by almost £200). I thought I was comparing like for like. I will have to start sleeping on it this week. No other option as I cannot return nor afford to replace. Disappointed.

7 June 2026
The Sofa Company logo

Reply from The Sofa Company

Dear Shirley,

Thanks for taking the time to write a review, I am sorry you feel mislead by our advert and that you ordered the wrong item but i think its important to clarify some points.

You ordered a 3 seat Belmont Sofa this is a completely different advert and price to the 3 seat Belmont Sofabed , You were called on the 25th May and we confirmed again you had ordered a 3 Seat Belmont Sofa , This was followed up with three emails all confirming a Belmont3 Seat Sofa.

You haven't called us at any point to advise you had received or ordered the wrong thing so to leave us a one star review for your mistake feels incredibly unfair.

In regards the packaging, again this was explained over the phone that the two man delivery team leave packaging with you incase you wish to return the goods and it would not them affect your right to return.

Feel free to call me to discuss this further on 01803 500810.

Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company

Rated 5 out of 5 stars

From looking on internet for a couch…

From looking on internet for a couch for my conservatory to the delivery within the time stated everything was spot on good communication excellent product quick easy delivery to room of choice perfect would definitely use sofa company again

28 May 2026
Rated 5 out of 5 stars

Very good serviceo

Very good service. The delivery men were very helpful and kept in touch the day of delivery. The couch is very comfortable and relaxing. Thank you.

18 May 2026
Rated 3 out of 5 stars

To low for elderly I have had to put…

To low for elderly I have had to put blocks of wood under the 5 feet and it doesn’t look good I unpacked and assembled the chairs and realised that they were to low. It’s too late now to send them back. The swivel pin on the chairs are going to ware.out they should have had a bearing raise built in the chair base. I am only telling you the truth.

4 May 2026
The Sofa Company logo

Reply from The Sofa Company

Dear William,

We appreciate you sharing your experience. We're sorry the chair height is unsuitable and that the swivel design may not meet your expectations.

We do clearly advertise measurements for all of our product's on the adverts on our website and we are also here to help over the phone before you buy.

Your feedback regarding the design and suitability for elderly users is valuable, and we'll share it with our product development team for future improvements.

Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company
01803 500810

Rated 5 out of 5 stars

3 seater Belmont sofa bed

I had a sofa delivered this morning from a third party. The sofa turned up damaged which I'm sure you can imagine I wasn't best pleased with. I phoned the Sofa Company straight away, they gave me a few options to resolve this. One being having some money back, another to have it replaced or a third party coming out to repair it which I opted for. They said if the waiting time was to long or I wasn't satisfied with the repair they would still replace it for me. I was very impressed how quickly this was resolved for me and especially the girl who I spoke to Francesca. She was very friendly and helpful. I would recommend the Sofa Company.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Lovely comfy sofa

Lovely comfy sofa, bought online. Delivery was quick compared to other companies. Only thing is that the colour is darker than expected, thought it would be chocolate brown. Nevertheless, pleased with my purchase.

20 April 2026

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